Jones Ford Buckeye

Customers in service waiting area had NO masks on & Customers in service waiting area had NO masks on & employees walking around with no masks,not friendly experience from employees & worst experience Customers in service waiting area had NO masks on & employees walking around with no masks,not friendly experience from employees & worst experience had 8 years More

bought a low mileage used Jeep from these guys, the first night I had it the check engine light came on. checked the code, it was an oil pressure sensor issue. they came out to pick it up and left me a dirty night I had it the check engine light came on. checked the code, it was an oil pressure sensor issue. they came out to pick it up and left me a dirty (and I mean filthy) ford fiesta as a loaner. mind you, this was in June, not long after the lockdown was lifted and that car looked like it hadn't been cleaned or washed since February. not only that, but they sent some poor older lady out to pick up the Jeep and I had to lend her a little step ladder to get into the Jeep just to drive it back to the dealership. they fixed the issue but when I took it for a road trip vacation I discovered they hadn't adjusted the computer to the 35" tires they had put on it and it made going up hills a challenge. they never returned my calls about fixing that issue so i had to buy my own handheld to make the adjustments they should have made in the first place. here we are, 5 months and less than 4000 miles later, another oil pressure sensor issue. this happened the day I drove the Jeep in a veterans day caravan on veterans day and they're telling me it won't be covered under warranty. at this point there is no way I would recommend them. More

always a great experience minimal waiting and pleasant always a great experience minimal waiting and pleasant team members. I recommend Jones 'fords service, sales and admin team to all that want a fanta always a great experience minimal waiting and pleasant team members. I recommend Jones 'fords service, sales and admin team to all that want a fantastic experience backing a fabulous product, More

Great dealership. Service department always does a great job. The sales folks treat you like a human being. The store GM is fantastic as well. job. The sales folks treat you like a human being. The store GM is fantastic as well. More

We had a great experience from beginning to end. They had the exact car for us, there was zero pressure from anyone we spoke with, everyone was welcoming and friendly. So good we drove 6hours to get our car. the exact car for us, there was zero pressure from anyone we spoke with, everyone was welcoming and friendly. So good we drove 6hours to get our car. More

Fantastic experience! Lalo made everything very easy and there was a family feel to the whole thing. I would tell everyone to go see Lalo at Jones Ford Buckeye! there was a family feel to the whole thing. I would tell everyone to go see Lalo at Jones Ford Buckeye! More

Always great service from all the employees at Jones Ford. Tabitha is beyond top notch with her customer service. Definitely bringing our vehicles for service again. Ford. Tabitha is beyond top notch with her customer service. Definitely bringing our vehicles for service again. More

From Sales to Service, Jones Ford Buckeye is top notch. Although it sounds like cliché, you are treated like family at this dealership. They are honest, efficient and reliable, and we've always walked Although it sounds like cliché, you are treated like family at this dealership. They are honest, efficient and reliable, and we've always walked away feeling good about our experience whether it was purchasing a vehicle or having it serviced. Jones Ford Buckeye is definitely 5 Star. More

It's a great feeling to know that I can rely on Jones Ford regularly for fast, efficient and honest service. Costs are fair and their guys are sharp, tipping me off to future service needs well in advan Ford regularly for fast, efficient and honest service. Costs are fair and their guys are sharp, tipping me off to future service needs well in advance. More

I brought my van in three weeks ago, check engine light came on and AC blowing hot. The vehicle was still under warranty. AC was fixed, but no issues with the check engine light, supposedly. Two weeks late came on and AC blowing hot. The vehicle was still under warranty. AC was fixed, but no issues with the check engine light, supposedly. Two weeks later my van was being towed out of my driveway and Ford didn't have to cover it because I was now 30 miles over my warranty. Turns out my throttle body was shot. How does the mechanics there not figure that out. Seems to me they don't want to have to actually fix issues, so they can continue to make money. Not to mention I was charged to have the check engine light checked! They claimed that if they couldn't find an issue when that is checked, they charge. Two weeks later when the vehicle finally went down for good, I called and told them I wanted my money back for the check engine light. To date I can't even get a call back from Tabitha regarding my refund. More