Jones Ford Buckeye

Tom Jones Ford Buckeye has some of the best service service advisors and great tech support to work with, Alan & Dennis always takes care of all my needs. They are top notch. Always working me in the service advisors and great tech support to work with, Alan & Dennis always takes care of all my needs. They are top notch. Always working me in the schedule to get my truck taken care of. Most friendly staff.. More

It took them 5 weeks to diagnose and fix a problem with my truck. I called many times during this period to inquire the status and estimated time my vehicle would be repaired and returned to me. Each time my truck. I called many times during this period to inquire the status and estimated time my vehicle would be repaired and returned to me. Each time I was told the techs could not figure it out even while working with the Ford engineering group. I began to feel like they were not even working on it. I finally called the Ford Corporate Customer Care group in the 4th week and they got things moving. Although I was provided a loaner car, my truck was finally repaired after 5 weeks in the shop. More

At our last oil change the steering wheel and break pedals were MOVED/READJUSTED and not placed back as they were when the work was completed! Not pleased at all... pedals were MOVED/READJUSTED and not placed back as they were when the work was completed! Not pleased at all... More

Great dealership the sales manager was great and the salesman, David Moreno,was amazing he spend a ton of time working through everything I needed and always has a great attitude about it. salesman, David Moreno,was amazing he spend a ton of time working through everything I needed and always has a great attitude about it. More

This dealership treats me like a King. Scotty, Dennis and company take care of the finest details on my two fords. Jay and company has provided me with excellent service for years with both buying and s and company take care of the finest details on my two fords. Jay and company has provided me with excellent service for years with both buying and selling vehicles. More

Excellent service received from all the service personnel. Always a pleasure to make my appointments, service department is on time and delivers my vehicle back to me in the time stated. Can't be personnel. Always a pleasure to make my appointments, service department is on time and delivers my vehicle back to me in the time stated. Can't beat that as time is important to all of us. Thanks Scotty and the Jones Ford Service Team! See you soon! More

Customers in service waiting area had NO masks on & Customers in service waiting area had NO masks on & employees walking around with no masks,not friendly experience from employees & worst experience Customers in service waiting area had NO masks on & employees walking around with no masks,not friendly experience from employees & worst experience had 8 years More

bought a low mileage used Jeep from these guys, the first night I had it the check engine light came on. checked the code, it was an oil pressure sensor issue. they came out to pick it up and left me a dirty night I had it the check engine light came on. checked the code, it was an oil pressure sensor issue. they came out to pick it up and left me a dirty (and I mean filthy) ford fiesta as a loaner. mind you, this was in June, not long after the lockdown was lifted and that car looked like it hadn't been cleaned or washed since February. not only that, but they sent some poor older lady out to pick up the Jeep and I had to lend her a little step ladder to get into the Jeep just to drive it back to the dealership. they fixed the issue but when I took it for a road trip vacation I discovered they hadn't adjusted the computer to the 35" tires they had put on it and it made going up hills a challenge. they never returned my calls about fixing that issue so i had to buy my own handheld to make the adjustments they should have made in the first place. here we are, 5 months and less than 4000 miles later, another oil pressure sensor issue. this happened the day I drove the Jeep in a veterans day caravan on veterans day and they're telling me it won't be covered under warranty. at this point there is no way I would recommend them. More

always a great experience minimal waiting and pleasant always a great experience minimal waiting and pleasant team members. I recommend Jones 'fords service, sales and admin team to all that want a fanta always a great experience minimal waiting and pleasant team members. I recommend Jones 'fords service, sales and admin team to all that want a fantastic experience backing a fabulous product, More

Great dealership. Service department always does a great job. The sales folks treat you like a human being. The store GM is fantastic as well. job. The sales folks treat you like a human being. The store GM is fantastic as well. More