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Jones Ford Buckeye
Buckeye, AZ
201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 201 reviews
February 07, 2025
Great honest low pressure. Good inventory dealership you couldn’t ask for a better one. Go in and just ask for Jeff. He’s a great consultant. Good inventory dealership you couldn’t ask for a better one. Go in and just ask for Jeff. He’s a great consultant. More
by Kdealers
Employees Worked With
Jeff Haworth
February 05, 2025
Had an appointment to get a tune up/coolant exchange at 0800… got to the dealership 15 minutes early. Took about an hour for the services to bring the vehicle in to get started in the service! 1100 rolls a 0800… got to the dealership 15 minutes early. Took about an hour for the services to bring the vehicle in to get started in the service! 1100 rolls around and the advisor states they’re still working on my vehicle… long story short, got my vehicle back at 1PM…. It shouldn’t take 5 hours to get this stuff done. I’ve been here in the past and I was in and out within an hour. More
by Hispeed1
Employees Worked With
None
January 28, 2025
I am writing to express my extreme disappointment with the level of service we received at your dealership. It has become clear that client safety and satisfaction were not prioritized in our recent inter the level of service we received at your dealership. It has become clear that client safety and satisfaction were not prioritized in our recent interaction. On Saturday, we brought in our brand-new Ford Bronco after noticing oil leaks in the driveway. While your service manager informed us there was a skeleton crew and that they would only be able to inspect the issue, we clearly communicated importance of a proper review since Sunday we had a a 5-hour drive back to California. Approximately two hours later, we received a text message stating that the oil filter had been found loose, and the issue was resolved. Trusting your team’s expertise, we took the vehicle. However, upon taking it to a Ford dealership in California today, we were informed that the oil filter was still loose and the oil cap had also been left loose—strongly indicating that the problem had not been resolved by your team. It is deeply concerning that we were allowed to drive a vehicle with unresolved oil leaks despite your awareness of our upcoming drive. Not only was this negligent, but it also put our safety at risk unnecessarily. It would have been far more responsible to inform us of the vehicle’s true condition and recommend that it stay over the weekend for a proper resolution. This experience has eroded our trust in your dealership, and we expect immediate action to address this matter. I look forward to hearing how you intend to resolve this issue. More
by Ndamian1216
Employees Worked With
Receptionist
January 19, 2025
Proud owner of 2023 Ford bronco, purchased in January of 2023 from Jones ford in Buckeye AZ I’ve had several experiences with the service department at Jones ford and unfortunately none of them have been a 2023 from Jones ford in Buckeye AZ I’ve had several experiences with the service department at Jones ford and unfortunately none of them have been a good experience. The service department treats me with cold demeanor, each time I come to get routine maintenance or warranty work completed (most repairs need at least 2 visits to get repair done correctly)… . Don’t understand why a person who just spent 60K would treated so poorly. I wanted to build good trusting relationship with Jones ford service department, unfortunately that didn’t happen. More
by Ford fan
Employees Worked With
Scott McMmillan, , Eric Jones
January 15, 2025
Stopped in and met with a highly recommended sales person (Eric) who spent a lot of time with me on a test drive and a complete vehicle overview. Eric was knowledgeable and I appreciated the time he spent wi (Eric) who spent a lot of time with me on a test drive and a complete vehicle overview. Eric was knowledgeable and I appreciated the time he spent with me answering my many questions. The vehicle trim I was interested wasn’t in stock, however I was told that there was one at another dealership equipped like I wanted. I made an offer and manager Ryan accepted the offer. Ryan stated that he would like to contact the fleet manager at the other dealership to check on the status of the vehicle and to make sure that there were no additional dealer ad-ons. I was told I would receive a call the next day. Almost a week later, no phone call, email or nothing. I purchased my car purchase elsewhere and Jones Ford lost a sale on a $62,000 vehicle. Update: I spoke with Eric Morales (sales) today where he recognized the fact that the fleet managers dropped the communication ball, as well as Jones Ford for not keeping me aware of the delay. Having said that, I would like to add that communication is vital in any business and things do happen. I still believe that Jones Ford is a reputable car business and if you do happen to go there definitely seek out Eric Morales. I appreciated him reaching out to me and his explanation of how things happened. More
by DARE
Employees Worked With
Ryan Huston, Eric Morales
December 27, 2024
This is my second time purchasing a vehicle from this dealership. I was so impressed with the professionalism of Eric Morales the 1st time back in 2018 that I reached out to him in 2024 when selecting m dealership. I was so impressed with the professionalism of Eric Morales the 1st time back in 2018 that I reached out to him in 2024 when selecting my new F150 hybrid. Eric along with Justine were incredibly informative and helped to make the entire process a great experience. More
by susan.fussner
Employees Worked With
Justine Campos, Eric Morales
