Jones Chevrolet Humboldt - Service Center

Service manger and the mechanics are absolutely unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. F unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. Found my lug nut key on my running boards. Checked under the hood and oil had blown every where on top of my engine. They ladies up front gave me my money back but I had to be aggressive to get that. The service manger got mad at me because I called them all incompetent and he couldn’t handle me being upset about. I haven’t heard a word from the dealership since. Everyone I know as heard about though. It takes months to gain a customer, minutes to lose one. More

Wait time was short. Crystal is very kind and considerate and explains everything that needs to be done and costs involved. I’m very pleased with service and everyone inv Crystal is very kind and considerate and explains everything that needs to be done and costs involved. I’m very pleased with service and everyone involved with the care of my car. More

The folks at Jones had somehow lost my appointment, but Tessa was able to get me worked in and taken care of. Tessa was able to get me worked in and taken care of. More

I was very ease with the professional service that I received at the dealership from personal. received at the dealership from personal. More

Jones has been great for me and the employees have also been great and helpful been great and helpful More

Jones has always got me in for my oil change appointments and their staff is always polite and accommodating. and their staff is always polite and accommodating. More

They told what I was wrong with my vehicle and it didn’t take long to fix it take long to fix it More

Jones service department needs to improve their scheduling. I arrived 15 minutes early for a 11:30 appointment. My vehicle didn't go to the shop till 12:15. scheduling. I arrived 15 minutes early for a 11:30 appointment. My vehicle didn't go to the shop till 12:15. More

To start I had a 9am appointment, it was 10am before they took my car back to the shop. 30 minutes later they came back and told me they they had no clue why the Vehicle changing light came on but it MAY fix took my car back to the shop. 30 minutes later they came back and told me they they had no clue why the Vehicle changing light came on but it MAY fix the problem if I would put a new 1200$ alternator and labor on. Then charged me 170$ for telling me they had no clue. So under stand I have bought my last 2 Vehicles from Jones Chevrolet and that will be my last trip on your on your lots. More

Did not get the service that I requested. Took way too long to do what they did. Not worried about satisfying the customer. Took way too long to do what they did. Not worried about satisfying the customer. More