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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
247 Reviews

247 Reviews of Jones Chevrolet Humboldt - Service Center

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December 06, 2024

Very efficient and knowledgeable about their products. Great customer service. Very helpful and accommodating staff More

by kimholt1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nino Ianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Castleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with our team, Kim. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

December 05, 2024

I am very satisfied with my truck and the custermer service representative for keeping her word about reparing my seat and having service done More

by Bryan Buntin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Castleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Meg
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Dec 06, 2024 -

Jones Chevrolet Humboldt responded

Thank you, Bryan, for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 03, 2024

Visits are usually lengthy but they did provide a ride home and back to the dealership this time. I don't know there situation mechanic wise. Maybe they don't have enough people hired to take care of jobs More

by wrm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your review! We do apologize for the long waiting time and truly appreciate your patience. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

December 03, 2024

Did a great job installing the updates on my truck. The staff was friendly and it did not take as long as they expected. More

by cardm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Jones Chevrolet Humboldt responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones Chevrolet Humboldt Management Team

December 01, 2024

Friendly greeting, comfortable waiting area. Prompt service. The whole process was very simple to complete. More

by Mike M.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much, Mike, for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

December 01, 2024

Worst experience ever! They kept my car for 2 1/2 days despite ny appointment More

by amybcoleman42917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Trennepohl
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Andrew Pate Jones Chevrolet Humboldt Management Team (731) 798-2766

November 30, 2024

Still haven’t fix the problem. You have 8:00am appointment they look a you’re vehicle @ 1:00 pm . More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa Buckingham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Jones Chevrolet Humboldt responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Andrew Pate Jones Chevrolet Humboldt Management Team (731) 798-2766

November 23, 2024

Our car has been in the service department for four weeks and is still not fixed. Two parts have been replaced and nothing has changed in the car’s performance. This is our last time to buy a car from Jones. More

by GENE_REEVES2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No dealings with Tessa or Jeremy
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Nov 29, 2024 -

Jones Chevrolet Humboldt responded

Gene, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Andrew Pate Jones Chevrolet Humboldt Management Team (731) 798-2766

November 23, 2024

The staff was great and kept me up on the progress I will be back for any work. More

by Kdcleek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with Tessa and our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

November 22, 2024

Had new tires put on car. Prices and tires were all explained by Crystal with a printout of choices. Everything went smoothly and all expectations met. Car rides great. A big More

by kalu718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Jones Chevrolet Humboldt responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

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