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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
247 Reviews

247 Reviews of Jones Chevrolet Humboldt - Service Center

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January 26, 2024

The ladies in the service department always make sure I'm satisfied. I'm glad they know how to treat people with dignity and common courtesy. More

by MILLERUNDRIA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tirece Malone
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Jan 28, 2024 -

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

January 19, 2024

I came from out of state. They didn't complete the deal as we discussed. The vehicle I bought had two issues that had to be fixed by my local Ford Dealership, even though it More

by usave1
Recommend Dealer
No
Employees Worked With
Marlene Hiraldo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Jones Chevrolet Humboldt responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

January 18, 2024

Okay It was fine, showed up at 8:00and I was gone by10:00.I am satisfied. Thanks More

by allanaustin1966
Recommend Dealer
Yes
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Jan 19, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

January 15, 2024

Kept my car overnight without any communication, and returned my cadillac with a major leak in the tire. Simple nail that was not noticed during rotation and balance. (I spent $500 on that car alone tha More

by cnewsombright
Recommend Dealer
No
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Jan 18, 2024 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to give us some more details, please provide the best way to contact you and I will make sure to follow up, or you can reach out to me directly at (731) 798-2766. ) We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 15, 2024

Left car for oil change and tire rotation. Didn't replace my mileage sticker and price is so high More

by REBECCAHEADDEN
Recommend Dealer
No
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Jan 18, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 15, 2024

It was great The staff was very friendly and knowledgeable. Good over all Nice facility More

by BUGGERB
Recommend Dealer
Yes
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Jan 15, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

January 13, 2024

They didn't put my tires on and they could of came off and killed me More

by angielou1317
Recommend Dealer
No
Employees Worked With
Repairs
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Jan 17, 2024 -

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 13, 2024

I didn't even get my car worked on. They told me I should have taken it to a Ford dealer. More

by SANBUNNIES
Recommend Dealer
No
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Jan 17, 2024 -

Jones Chevrolet Humboldt responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 13, 2024

Oil on fender door handle and steering wheel hand towel left under hood Poor service More

by JDGUNKNOWN
Recommend Dealer
No
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Jan 17, 2024 -

Jones Chevrolet Humboldt responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. At your convenience please provide us with you contact information so that we can reach out and discuss your visit further. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 13, 2024

Very professional and friendly staff. Always a pleasure doing business with them Staff makes you feel like family More

by TJOYCE34
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
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Jan 14, 2024 -

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

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