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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
250 Reviews

250 Reviews of Jones Chevrolet Humboldt - Service Center

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January 28, 2024

As far as the service center goes I just wish parts were delivered faster for repairs. I'm not even 2 months in on my contract and I'm waiting for two different parts for two different repairs for my vehicl More

by edwardsv289
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot who I worked with in the service department
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Jan 29, 2024 -

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

January 27, 2024

Fast, friendly and knowledgeable staff Kept me imformed and answered all my questions and concerns More

by katlady111757
Recommend Dealer
Yes
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Jan 28, 2024 -

Jones Chevrolet Humboldt responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones Chevrolet Humboldt Management Team

January 27, 2024

He knew what need to be done n went beyond i think to help me More

by KADEN12.SB
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jan 28, 2024 -

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kaden, and we look forward to working with you again. Jones Chevrolet Humboldt Management Team

January 26, 2024

The ladies in the service department always make sure I'm satisfied. I'm glad they know how to treat people with dignity and common courtesy. More

by MILLERUNDRIA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tirece Malone
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Jan 28, 2024 -

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

January 19, 2024

I came from out of state. They didn't complete the deal as we discussed. The vehicle I bought had two issues that had to be fixed by my local Ford Dealership, even though it More

by usave1
Recommend Dealer
No
Employees Worked With
Marlene Hiraldo
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Jan 22, 2024 -

Jones Chevrolet Humboldt responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

January 18, 2024

Okay It was fine, showed up at 8:00and I was gone by10:00.I am satisfied. Thanks More

by allanaustin1966
Recommend Dealer
Yes
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Jan 19, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

January 15, 2024

Kept my car overnight without any communication, and returned my cadillac with a major leak in the tire. Simple nail that was not noticed during rotation and balance. (I spent $500 on that car alone tha More

by cnewsombright
Recommend Dealer
No
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Jan 18, 2024 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to give us some more details, please provide the best way to contact you and I will make sure to follow up, or you can reach out to me directly at (731) 798-2766. ) We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 15, 2024

Left car for oil change and tire rotation. Didn't replace my mileage sticker and price is so high More

by REBECCAHEADDEN
Recommend Dealer
No
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Jan 18, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 15, 2024

It was great The staff was very friendly and knowledgeable. Good over all Nice facility More

by BUGGERB
Recommend Dealer
Yes
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Jan 15, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

January 13, 2024

They didn't put my tires on and they could of came off and killed me More

by angielou1317
Recommend Dealer
No
Employees Worked With
Repairs
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Jan 17, 2024 -

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

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