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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
244 Reviews

245 Reviews of Jones Chevrolet Humboldt - Service Center

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April 03, 2024

Could not duplicate heat/cooling and turn signal issues. Did not have download and tailgate switch. Requires another trip. More

by mlknpjk
Recommend Dealer
No
Apr 06, 2024 -

Jones Chevrolet Humboldt responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

March 30, 2024

They are prompt and on time. They are very friendly Always helpful with a smile More

by RENEE_AGNEW
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember his name. The African American man
Jul 08, 2024 -

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, Renee, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

March 26, 2024

Well I was only there for an oil change but I was treated very good by my he little lady that checked my truck in. She acted like my business was important to them and answered every question I had. It was a More

by MARJONES1117
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Sanford
Jul 10, 2024 -

MARJONES1117 responded

This is my word and it can be used however you would like

Jul 10, 2024 -

Jones Chevrolet Humboldt responded

Thank you for choosing Jones Chevrolet Humboldt. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones Chevrolet Humboldt Management Team

March 18, 2024

My appointment was at 12, on line needs to be updated to show they go to lunch at 12 but they went ahead and change my oil any way. Very fast and employees were super nuce More

by taustin1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Thomas, Tim Roberts, Lynda Bates, Tony Franklin
Mar 18, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

March 05, 2024

Prompt service, helpful advising, clean environment I recommend Jones to anyone who values good service More

by TRULLJACKSON
Recommend Dealer
Yes
Employees Worked With
Thomas Johnson
Mar 05, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

March 04, 2024

took truck in to get seat fixed gave crystal my name address phone number, went back 2 weeks later truck had not been looked at she failed to put any if my information in computer, Bad customer service. More

by lawnman115
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
crystal trennepohl
Mar 06, 2024 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

March 04, 2024

I feel this dealership cares about my concerns. The staff is always professional and ready to assist. Megan Pettit provided outstanding customer service answering questions about my existing warran More

by Ang Ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Johnson, Megan Pettit
Mar 04, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for the great review Angela! It was my pleasure to assist you and we appreciate you. Please don't hesitate to reach out if we can help in any way! Megan Pettit Customer Relations Manager Jones Chevrolet

February 25, 2024

Well they did a fuel system flush I told them I didn’t want tthen charged me for rotating my tires that they did not do Suspected it before this time I put 40psi in front tires 35 in rear. They never ro More

by DANIEL.OGLESBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Jones Chevrolet Humboldt responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Megan Pettit Jones Chevrolet Humboldt Management Team

February 22, 2024

I enjoy coming in I get a very warm wellcome, Crystal andTessa do a great job getting everything done with a very friendly greeting. More

by TAZZKEE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Jones Chevrolet Humboldt responded

It's great to hear that Crystal and Tessa were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones Chevrolet Humboldt! Jones Chevrolet Humboldt Management Team

February 21, 2024

Excellent service I was told it would take about an hour to check my vehicle out. More

by dorthymartin
Recommend Dealer
Yes
Employees Worked With
Don't remember the gentleman name but the customer service was great I will be back.
Feb 21, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

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