Jones Chevrolet Humboldt - Service Center

Poor customer service. They were the best a year ago. Cody won't return calls. They were the best a year ago. Cody won't return calls. More

Communication is very poor with the service center. They also tell you they will add a service to the ticket and when you pick up they didn’t have time. My car spent more time on the lot waiting for re They also tell you they will add a service to the ticket and when you pick up they didn’t have time. My car spent more time on the lot waiting for repairs than it did in my driveway for the past couple months. And to get any information we had to reach out even when they said they would call. More

Unfortunate when you buy a vehicle from them, they charge you an extra $1,000.00 to pay cash and force you to buy a non-optional $800.00 for a useless paint and upholstery. Otherwise, excellent. you an extra $1,000.00 to pay cash and force you to buy a non-optional $800.00 for a useless paint and upholstery. Otherwise, excellent. More

The Service took too long for an oil change. It took Over a 2 hour wait. It took Over a 2 hour wait. More

Poor Communication was told that the diagnosis would take approximately 2 hours Wednesday 5/8 , the following day 5/9 I was still not notified by lunch of the status of my vehicle . When my fiance called to approximately 2 hours Wednesday 5/8 , the following day 5/9 I was still not notified by lunch of the status of my vehicle . When my fiance called to check the status the vehicle and if the issues had be diagnosed the following day 5/9, he was notified that they were unable to diagnosis the issue and I will have to take it to the Humboldt location where a technician that specializes in Jeeps can diagnose the issues. Later that evening i arrived to pick up my vehicle I had to wait 10 minutes for any assistance, the young lady eventually arrived. The young lady went over the service/maintenance that was completed (transimisson flush, air cabin replaced, oil change, tire rotation-that was not completed due one of tires having a mark on it and the mark tire was still present to the rear driver side as it was before the service) after paying for the maintenance services I was handed my key fob, I had to ask the the young lady where my vehicle was park she stated "out front" after walking the entire front parking lot for approximately 10 to 15 minutes only to find my vehicle park in the back parking lot. I have never has issues with this location for previous services but this vist was horrible. Communication is key for any business and I would have greatly appreciated better communication and updates of the status of the vehicle. More

One of the main things I needed to get done to my vehicle was not done because quote unquote because I had aftermarket wheels on it and they didn't want to scratch them otherwise I was charged for work that was not done because quote unquote because I had aftermarket wheels on it and they didn't want to scratch them otherwise I was charged for work that wasn't performed and furthermore I'm pretty sure I was overcharged. According to the statement and what I've called other places to see what they would charge as well and they were considerably less so no I haven't been just real thrilled with Jones Chevrolet plus when I bought my vehicle from the beginning they were supposed to replace the bumper on the back which was dented you paid $60,000 for a vehicle and have a dented bumper and can't get it replaced that's very unprofessional and just wrong More

Miss diagnosed my problem after I waited 3-4 hours. Especially after I just purchased the vehicle. Especially after I just purchased the vehicle. More

They were customer friendly in every aspect of buying a vehicle. It all starts with the receptionist then Robbie in sales, David in management, finance, to delivery of my truck and the follow up after the vehicle. It all starts with the receptionist then Robbie in sales, David in management, finance, to delivery of my truck and the follow up after the sale. Robbie answered all my questions and was a pleasure to work with. More

Great people very professional , everyone I talked to super nice. They seem Appreciate your business super nice. They seem Appreciate your business More

I was lied to about my odometer, I wasn’t given a car-fax on it and I’m assuming the reason is because the odometer has been changed twice it went down then they put it back up, it wasn’t a lot but it has be on it and I’m assuming the reason is because the odometer has been changed twice it went down then they put it back up, it wasn’t a lot but it has been changed. They told me it was never wrecked then I got it home a noticed the bumper was bent out where someone backed into something and I said something then they said oh they backed into a pole. More