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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
250 Reviews

250 Reviews of Jones Chevrolet Humboldt - Service Center

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May 26, 2024

Always nice. Accommodating to my schedule. Courteous and respectful. I changed dealerships because of staff. More

by COLLINSWOOD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landen Collins, Tessa Buckingham, Cody Hathorn
May 29, 2024 -

Jones Chevrolet Humboldt responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones Chevrolet Humboldt Management Team

May 24, 2024

Tessa is wonderful! She helped me so much! Very sweet girl! Would definitely recommend coming to see them! More

by Klee1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tessa Buckingham
May 29, 2024 -

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tessa and our team, and we look forward to working with you again. Jones Chevrolet Humboldt Management Team

May 24, 2024

Cody was extremely helpful over the phone. When I got to the store for my appointment he made sure to update me every step of the way! This type of service has gained my business from here on More

by LHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tessa Buckingham, Cody Hathorn
May 29, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

May 24, 2024

They are convenient and work with my schedule. They are professional and nice and let me know exactly what my vehicle needs in the service department. More

by STELLARSTARMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landen Collins, Tessa Buckingham
May 29, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

May 20, 2024

Convenient, close to home. Friendly staff, good mechanics. Reasonable time to get you in for whatever job they are doing. More

by cindy38382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landen Collins, Tessa Buckingham
May 20, 2024 -

Jones Chevrolet Humboldt responded

Thank you, Cindy, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Jones Chevrolet Humboldt Management Team

May 17, 2024

Poor customer service. They were the best a year ago. Cody won't return calls. More

by CSRJR99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Hathorn
May 20, 2024 -

Jones Chevrolet Humboldt responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

May 17, 2024

Communication is very poor with the service center. They also tell you they will add a service to the ticket and when you pick up they didn’t have time. My car spent more time on the lot waiting for re More

by IG888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landen Collins, Tessa Buckingham
May 23, 2024 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

May 16, 2024

Unfortunate when you buy a vehicle from them, they charge you an extra $1,000.00 to pay cash and force you to buy a non-optional $800.00 for a useless paint and upholstery. Otherwise, excellent. More

by MAD1967KJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Jordan, Landen Collins
May 20, 2024 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, so we're disappointed that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. We're sorry your visit didn't go as planned and would love to touch base with you and address your concerns once we've got the whole story. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

May 13, 2024

The Service took too long for an oil change. It took Over a 2 hour wait. More

by merv0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Hathorn
May 13, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and we apologize for the long wait and appreciate your patience. Jones Chevrolet Humboldt Management Team

May 11, 2024

Poor Communication was told that the diagnosis would take approximately 2 hours Wednesday 5/8 , the following day 5/9 I was still not notified by lunch of the status of my vehicle . When my fiance called to More

by Brennamegaw0233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa Buckingham, Cody Hathorn
May 15, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Brenna, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

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