Jones Chevrolet Humboldt

Scheduled an appointment for Thurs morning June 27 at 8:30am to get a part replaced in our 2020 GMC Denali truck. Went ahead and arrived shortly after 8am. Had been told previously that appointment shoul 8:30am to get a part replaced in our 2020 GMC Denali truck. Went ahead and arrived shortly after 8am. Had been told previously that appointment should take about 1 hour so I waited for repairs to be done. No one ever came to me to say things were taking longer than expected. Finally at 10:30am, I went to Cody to see what was taking so long. He said let him check the status. He came back to say that they were sending him a quote on repairs & it should only be another 10-15 minutes. Finally at 11:10am I was pulling out of the parking lot. I understand things happen & sometimes take longer than originally expected, but let the customer know. If I had not gone up and asked, I am not sure how long I would have been at the dealership that day. More

The appointment was on time and completed. The staff was courteous and professional. Great job. The staff was courteous and professional. Great job. More

Devon was very friendly and kind. He was also very knowledgeable. I would not hesitate to recommend this dealership He was also very knowledgeable. I would not hesitate to recommend this dealership More

Great place to buy a vehicle and David made the process a fast and easy! fast and easy! More

I appreciate the work and quickness Jones offers their customers. Cody was great to work with and I am a customer for life. customers. Cody was great to work with and I am a customer for life. More

He was the best, very knowledgeable and a great person to help me through this help me through this More

The finance team and the general manager Meg, hit it out of the park with great service. of the park with great service. More

Went for tire rotation and we had noticed the past two times the tires have not been rotated so I marked the tires when I paid for my tire rotation and oil change. I went to my car and noticed they had no times the tires have not been rotated so I marked the tires when I paid for my tire rotation and oil change. I went to my car and noticed they had not been rotated again.. When I went back to address the issue, I was told yes we didn’t rotate them because your front tires were worn. But I was not told that it was not done. I told him they were new tires and if they were worn, it was because they had not been being rotated because it was front wheel drive.. I went to my salesman and told him the issue And he got my keys and rotated the tires as I had asked. Am I happy absolutely not! More

I need service on a short notice battery shorted out . I needed my vehicle because of a health issue I' currently dealing with we discussed my issue he informed me of what he thought might have been my iss I needed my vehicle because of a health issue I' currently dealing with we discussed my issue he informed me of what he thought might have been my issue.turns out he was right on issue.i'am pleased with contact and service received and my vehicle returned to me early. More

I had an outstanding experience at Jones Chevrolet Humboldt! I experienced some the best customer service with some of the kindest people. When it comes to looking at cars, Mariano was excellent with Humboldt! I experienced some the best customer service with some of the kindest people. When it comes to looking at cars, Mariano was excellent with helping me look at my options! He was super knowledgeable and made sure to answer any questions I had. There was no pressure to make a decision and he made sure we were happy with what we got. When it came to financing, Hannah and Brandon were so sweet and made sure we got the best deal! Hannah explained everything very thoroughly and made the paperwork process straight forward and stress free. Overall, this was an amazing experience and they made sure I left feeling confident with my purchase. I can’t recommend them enough! More