Jon Hall Chevrolet

BOUGHT NEW CAR WITH BAD CAR FAX Bought a car end of June and got a phone call from my salesman telling me i had to resign a document,my husband thought something was fishy so he call Bought a car end of June and got a phone call from my salesman telling me i had to resign a document,my husband thought something was fishy so he called someone in our family for advice,upon reviewing the documents,we found out Jon Hall Chevy sold us a New Car that already had a bad car fax,2200 miles on it,and a hood that needs to be repainted and bumper repaired.Buyers beware,when my husband tried to ask questions he was fluffed off like nothing was wrong,they never disclosed the price of the vehicle,the Bad Car fAX,AND NOW IT IS A MESS.....2 WEEKS GONE,MY CAR IS NOT PAID OFF...DO NOT BUY FROM THIS DEALER...SPEND YOUR MONEY ELSEWHERE..... More

False Advertising I was talked into an extended warranty and it was sold to me as “bumper to bumper”. I was told this would cover all of the extra options that were on I was talked into an extended warranty and it was sold to me as “bumper to bumper”. I was told this would cover all of the extra options that were on the LTZ Suburban that we purchased. We have had the car for less than a year and have had DVD problems and AC problems that all were not covered on the warranty. We were simply told all of this by George and trusted it to be the case (no documentation was provided to explain our coverage). We to this day still have not received any explanation of how to utilize our coverage. I called on Saturday July 1st while we were out of town with no AC. I was explained to that they were very “busy” and didn’t have the time to look up our warranty. Once I complained enough I got Brandon on the phone. He did send a copy of what we signed 2 days later, but it also does not show what our warranty covers. We have contacted Zurich and the warrant is NOT as advertised. I now have to spend over $1500 out of pocket to fix these repairs. I would NOT go to Jon Hall again as they are dishonest and will not own up to the false advertising. I am now getting the run around with no resolution. Now I am left holding the bag and they will not do anything about it!!!!!! $2,300 wasted. It doesn’t even cover my $700 AC repair. More

New Truck Lemon I purchased a brand new Silverado. As soon as I took it on the Highway I noticed a problem. At 65 mph the truck vibrated, as it neared 70 it felt like I purchased a brand new Silverado. As soon as I took it on the Highway I noticed a problem. At 65 mph the truck vibrated, as it neared 70 it felt like it was losing control. I called the dealership and they scheduled an appointment. Prior to the appointment the truck developed an intermittent squeak. They had the truck for nearly 2 weeks. The loaner was fine with no problems. When I finally got my new truck back they said the 2 back tires were bad and they needed to lube the chassis. Out on the highway same problem, nothing was fixed. Called them and scheduled again to take it back. During interval I climbed under the truck and found the frame stuffed with debris. When I took it back in again they looked at the frame and said birds must of put that debris in the frame prior to me purchasing this truck. The customer service manager then told me as we rode in the truck these Silverados are notorious for bad ride and assorted noises. He added if I wanted it addressed I would need to pay for new shocks, rims and tires to improve the ride. This was a brand new truck we are talking about. In the few weeks since then I contacted Chevrolet, they aren't willing to do anything. Time to contact the state about lemon law. More

Great customer service Jon Hall Chev Service Department is honest, helpful and trustworthy. They ran some diagnostics and suspected a poor wiring connection. After cleanin Jon Hall Chev Service Department is honest, helpful and trustworthy. They ran some diagnostics and suspected a poor wiring connection. After cleaning the connectors, the fault could not be replicated, so I got my truck back. The work was done over a two day timeframe, and I used their shuttle service twice. The final bill? No charge. Nothing! I am a Canadian snowbird, and next year I’ll be taking my truck for it’s annual maintenance to Jon Hall Chev. More

Dirty oil change Went in for an oil change and tire rotation. Told the service lady to be sure... not to get dirty oil on my leather steering wheel, door panels, chr Went in for an oil change and tire rotation. Told the service lady to be sure... not to get dirty oil on my leather steering wheel, door panels, chrome wheels and painted areas. The service lady said she will make a note on the service ticket to keep the vehicle clean. I should have left then if they actually had to write a note to keep your vehicle clean. Oh well, you know the rest. Dirty oil finger prints on everything I mentioned above. So... if you want oil spots and dirt on your vehicle after service.....this is the place to go. OTHERWISE. ...find another place to take your vehicle. Hall chevrolet has no clue on how to treat a vehicle! More

Great experience Great atmosphere. Enjoyable staff memebers there over all of the dealership is excellent. I have enjoyed my time there. Relaxing atmosphere friendline Great atmosphere. Enjoyable staff memebers there over all of the dealership is excellent. I have enjoyed my time there. Relaxing atmosphere friendliness all around. Great sales woman she is awesome Ginette More

Circus service Dept The worst service dept should have checked the reviews online first this place sucks over charging for crap they say your car needs but then when aske The worst service dept should have checked the reviews online first this place sucks over charging for crap they say your car needs but then when asked for them to show you "I'm sorry ma'am your not allowed in the shop area " really? Insurance reasons, but lug nuts loose on vehicle's expensive wheels torn up. Drain plugs left loose or not the correct amount of oil put back in. Never again will I be back. And no none of these issues happened to my vehicle this was all going down with other customers while I was there, they tried to sell me $2500 for front and rear brakes on a 2016 Tahoe with 37k miles???? Glad I didn't buy my vehicle from them and most certainly will never be back!! Good Luck !!! More

Very pushy service reps I went in for a computer reset for $39.00. They pushed me for a complete draining and refill of the fluids which I did not need as my car only had 39, I went in for a computer reset for $39.00. They pushed me for a complete draining and refill of the fluids which I did not need as my car only had 39,50on it. The book says at that mileage I do not need it. Very ,Very pushy service people . Watch out as they will yrt the sell you the skyway bridge! More

Tried to buy a car Bought 2cars from them...Tried to buy a new one... They offered me 10 k less than my trade was worth....Omg. They must have had a management change. Bought 2cars from them...Tried to buy a new one... They offered me 10 k less than my trade was worth....Omg. They must have had a management change..... Beware....They never did business this way and their management will not return my calls More

Oil change Well I sat there for almost three hours. The reason was they performed a brake fluid change without asking me and replaced an air filter which I had Well I sat there for almost three hours. The reason was they performed a brake fluid change without asking me and replaced an air filter which I had done just the same week. I was told the air filter was based on mileage? The mechanic doesn't even look at the filter they are replacing? Well I was not charged for those items for obvious reasons. Lost a bunch of the day and to top it off there "trained" mechanic used the top of the door trim to close the door and tore it off the clips. You could even see the grubby fingerprints. Your probably asking why I did not go back to complain? I have my own method of complaining. I never go back. T More