Jon Hall Chevrolet

I bought a brand new 2025 Chevy Trax from this dealership on May 11th and they supposedly transferred my old plates to the new car. I never received my permanent registration. I only got the registration via on May 11th and they supposedly transferred my old plates to the new car. I never received my permanent registration. I only got the registration via text from the salesperson Jason on June 13th. Looking at the registration, it was issued on June 4th which means I unknowingly was driving illegally for a month. They also failed to properly report my trade-in, which caused the state to issue a Notice of Intent to Suspend and Final Order because it looked like I had an uninsured vehicle in my name. I questioned the registration and Jason's response was "I'm not sure. But you're good to go now." I’ve called and left multiple messages to speak to the General Manager and haven’t gotten a call back. Someone in customer service's only solution was that I should drive 45 minutes to come in if I can't get in touch with anyone — even though this was a problem they created. The entire situation has been frustrating, unprofessional, and completely avoidable. I’m sharing this so others know to triple-check their paperwork and registration before leaving — because once they have your sale, follow-up support is nonexistent. I still don't physically have the registration in hand, just on text. Insane. More

Quick response to email inquiries; no pressure sales; quick and easy purchase. Highly recommend this dealer. quick and easy purchase. Highly recommend this dealer. More

Insulting trade in offer ($8,000 below other dealerships). Highest of the dealer fees $1295 and wouldn’t negotiate a dollar on price. But the real reason they lost our business is when the inter dealerships). Highest of the dealer fees $1295 and wouldn’t negotiate a dollar on price. But the real reason they lost our business is when the internet sales manager said to my wife’s face “don’t let your pride keep you from coming back to buy our car”. Hope no one else chooses to deal with this experience either. More

Unfortunately, I had the worst experience with Jon Hall Chevrolet. They ruined my transmission replacing the clutch on my vehicle and now will not take responsibility for their actions which leaves me with Chevrolet. They ruined my transmission replacing the clutch on my vehicle and now will not take responsibility for their actions which leaves me without a drivable car and forced to pursue legal action. Drove my car to them mid November and they determined I needed a new clutch which I was told ties into the transmission on my vehicle,, after Christmas the repair was finally done picked it up and speedometer was all over the place, the engine light came on after a few miles and when parked a large puddle of oil leaked out . Brought it back immediately and was told it wasn't due to anything they did... yet my car didn't leak, my speedometer was not jumping all over the place and my check engine light never came on before I went to them. A senior tech overhead the situation and asked if they had touched/removed the parts that were leaking in order to replace the clutch and the tech replied yes and was told it then needed to be fixed. Get a call a day or two later saying that I need to pay for a new transmission. Went in person to speak with a director and was flat out told they were not going to help make this right. I would not recommend this location to anyone else at all and would advise to seek a recommendation from friends and family for a trustworthy location for needed services. Would have given zero stars if it were possible. They should have done the right thing. I have left messages for the General Manager with no response, no wonder when visiting the BBB website Jon Hall Chevrolet is rated an F More

DREAM TRUCK TURNED INTO A NIGHTMARE! !! I recently purchased a $45K truck from John Hall Chevrolet, and while the buying experience started off great, the post-sale support has been !! I recently purchased a $45K truck from John Hall Chevrolet, and while the buying experience started off great, the post-sale support has been nothing short of frustrating. The process began smoothly—I found the truck online, submitted a credit application, and Jamie, my salesperson, reached out first thing the next morning to go over the details. He was professional, responsive, and easy to work with. I drove down from Kentucky to Daytona Beach, and while the initial financing didn’t go through, the team remained upfront and didn’t push unrealistic expectations. About an hour after leaving, they called back with a deal in place, and I returned the next morning to finalize the purchase. Everything seemed great. That feeling didn’t last. After only one week—and having driven the truck only from the dealership back to Kentucky—the DEF heater failed, putting the truck into limp mode and making it undrivable. When I contacted the dealership for assistance, I was essentially told, “It’s a used truck, not our problem.” I completely understand that buying used comes with risks, but there’s a difference between normal wear and tear and a major failure happening within days of purchase. The fact that I haven’t even made my first payment yet makes this situation even more frustrating. I trusted this dealership’s claim that they inspect their vehicles and stand behind what they sell, but clearly, that trust was misplaced. A dealership’s true reputation isn’t just built on how they sell cars—it’s built on how they treat customers when things go wrong. Unfortunately, once my sale was done, so was their customer service. If you’re considering buying from John Hall Chevrolet, be warned: they’re great while you’re signing papers, but don’t expect any support once you drive off the lot. More

False Advertising Had a car advertised with a certain mileage come to find out it actually has 20 times the amount of the advertised mileage and they are still trying to charge the same price for the ve mileage come to find out it actually has 20 times the amount of the advertised mileage and they are still trying to charge the same price for the vehicle listed with 20 times the mileage listed and not making any kind of deal on the vehicle. Horrible business practice and false advertising. 2024 Chevrolet E-Ray | 1G1YL2D45R5500165 More

By far the best customer service I've ever had at any dealership. They gave me a fantastic deal, and did everything they could to make the experience as enjoyable as possible dealership. They gave me a fantastic deal, and did everything they could to make the experience as enjoyable as possible More

Buyer Beware. This place is what makes car sales people and dealerships look bad. Stay away This place is what makes car sales people and dealerships look bad. Stay away More

At Jon Hall used cars, I have made a new friend in Joseph Abusad... The kind of friend I stop in now and then to just say hi... I've also made a good friend in the service department with Joyce Goytil.. Abusad... The kind of friend I stop in now and then to just say hi... I've also made a good friend in the service department with Joyce Goytil... Be seeing you soon Joyce for my next oil change... I purchase a used Nissan Rogue from Joseph... Though this is not a Chevy product, your business has taken care of me just the same... More

Jason Zacone the cars salesman was an excellent advocate in the sales of my daughters and my car in 2022. in the sales of my daughters and my car in 2022. More