Johnstons Toyota - Service Center

what a debacle. left us waiting with no updates on service (almost 2 hours!) when we came in for scheduled service and ongoing console issues. also called in to confirm what exactly will cause an air service (almost 2 hours!) when we came in for scheduled service and ongoing console issues. also called in to confirm what exactly will cause an air bag to deploy and they couldn’t give me an answer, directed me to the toyota national line which kept me on hold for twenty minutes before i gave up. we got rammed when someone blew a stop sign. well now at least they don’t have to fix the paint dent chip they promised would be fixed when we picked up the car a year and a half ago and they had 5 visits they couldn’t get it fixed in. whole reason we are in this vehicle is because this dealers subaru franchise sucks also. they sold us a car that they did not check alignment on, couldn’t figure out a tow package and ended up having recalls on it that they could not fix. tires went bad and console was buggy. they under valued our trade in by 5g and then over valued our current vehicle by at least another 5g and told us it has features it doesn’t and never fixed things on it they said they would. they knew we had no choice and they took advantage of that. i swear if i get another letter “from the desk of steve jardine” i’m going to show up with friends and placard this place like the union workers they stiffed putting up their building. perhaps they will stop sending me anything other than recall notices. More

I’ve been using Johnstons Toyota service for over 20 years and have had consistently top service. They are very honest, accurate in their diagnosis, and very pleasant and helpful. years and have had consistently top service. They are very honest, accurate in their diagnosis, and very pleasant and helpful. More

Mike is so great! Very knowledgeable and he explains everything so well. I will definitely ask for Mike next time I bring in my car. everything so well. I will definitely ask for Mike next time I bring in my car. More

Excellent service! Great service advisor. As always my visit to the service department was quick and easy. Blair always explains everything to me and gives me options. The place is clean and c As always my visit to the service department was quick and easy. Blair always explains everything to me and gives me options. The place is clean and comfortable. The car is always serviced well and I have no complaints. More

I always get great service at this dealership. Thank you Blair for the prompt repairs to my Toyota Sienna. The doors work perfectly. Have a great Thanksgiving holiday. Blair for the prompt repairs to my Toyota Sienna. The doors work perfectly. Have a great Thanksgiving holiday. More

Service Dept The service department is the most inept that I have ever been to. After many maintenance issues, I will never return. I have paid cash for 2 vehicle The service department is the most inept that I have ever been to. After many maintenance issues, I will never return. I have paid cash for 2 vehicles over the last 6 years, needless to say, I will not return. More

Great Experience Seemed like all the staff we met, were eager to assist and take good care of us. Breanna McCleod Service Rep was our point person, kept us informed Seemed like all the staff we met, were eager to assist and take good care of us. Breanna McCleod Service Rep was our point person, kept us informed in person or texted us, to assure us what was transpiring. She was a step ahead getting us transportation to get shopping done, with Chris Devos, in Rental, who had everything ready to go. John Morris, Asst. Service Manger, got involved, resolving needed paper work, thanks again. My wife, spent some time on her Tablet in the comfort of the waiting room and commented on a staff member, who checked on the coffee area, to be sure it was in need of anything, as he passed by, cleaning this area. How could you go wrong, from the time you are greeted on arrival , to the many pleasant "good-bys". More

Not a good place for servicing you car This dealership is a great place to purchase a car however their service department is the not greatest. They don't always check everything even thoug This dealership is a great place to purchase a car however their service department is the not greatest. They don't always check everything even though they say they do. My husband and I have to check the car before we leave to make sure everything was done. Sometimes the fluids are not topped off. We also mark our tires to make sure that they were actually rotated. So far so good on the tires. We also change our own filters and they also never reset the maintenance light. More

Routine oil change Just hate that waiting room! Also I had a routine oil change and tire rotation. Next day my tire pressure light came on and all four tires needed air! Just hate that waiting room! Also I had a routine oil change and tire rotation. Next day my tire pressure light came on and all four tires needed air! What kind of all point inspection is this? Not a good experience at all. More

I was told my cabin filter was “excessively dirty”, little did they know I changed it 2 weeks prior to bringing my car in. They obviously never even checked it. Even worse, I dropped my wife’s car off little did they know I changed it 2 weeks prior to bringing my car in. They obviously never even checked it. Even worse, I dropped my wife’s car off for routine maintenance and a tire rotation (tps light was on as well), they quoted her $400 and told her she needed 2 new sensors. I later found out the light was doing it’s job and that she had been driving on a flat tire and never knew because she has “runflats”. I was fit to be tied when I saw the tire!!! Two car seats in the vehicle and they put it back on the road like that, I’m actually contemplating legal action, this is absolutely unacceptable! Thankfully my wife and children are safe but they lost a loyal customer and I hope they lose more after people read this. More