
Johnstons Toyota
New Hampton, NY
Filter Reviews by Keyword
By Type
Showing 1,417 reviews
An endless thank you to my sales representative Brian! Brian did an amazing job helping me choose the correct vehicle for myself. Brian was patient and very knowledgeable with all my questions. When I cam Brian did an amazing job helping me choose the correct vehicle for myself. Brian was patient and very knowledgeable with all my questions. When I came in to pick up my new vehicle, Brian was excellent with showing me my way around my brand new car. Thank you again for everyone's help at Johnston's!! More
Exceptional customer service. I have been a customer of Johnstons Toyota since 2015. I have bought and leased 4 vehicles from Johnstons. CJ Cabral has been my salesman over several car transactions. He is Johnstons Toyota since 2015. I have bought and leased 4 vehicles from Johnstons. CJ Cabral has been my salesman over several car transactions. He is knowledgeable, PATIENT, friendly, and always makes sure that I am satisfied with my purchase. More
Great customer service! Easy transaction! Super friendly! Cheapest fees around! Pleasure to do business with. Will probably buy all my cars from them Cheapest fees around! Pleasure to do business with. Will probably buy all my cars from them More
The experience was great Nicole was there every step of the way.brad the fianace man was great I told him what I wanted and how much I wanted to pay he made it happen it was easy. I bought from this compa the way.brad the fianace man was great I told him what I wanted and how much I wanted to pay he made it happen it was easy. I bought from this company because their service department is amazing they treat you like gold. I will buy from them again. Thanks for a great experience. Ps. A beautiful car I have right off the showroom floor 2019 camry se used looked brand new ,Nicole you were great thanks. More
Bridget Krol from Johnston Toyota did a excellent job getting me my dream truck. Bridget got right on her game and knocked out the paperwork and took the time to explain everything .. Bridget then put me getting me my dream truck. Bridget got right on her game and knocked out the paperwork and took the time to explain everything .. Bridget then put me with Brandon gross who again made buying this truck easy . Brandon knocked out the paperwork and made the whole process painless .. both Bridget and Brandon , thank you More
Worst experience EVER! That said.... I've had unpleasant experiences with this dealership in the past but I've never had them push repairs on me that were unnecessary. I brought my vehicle in for an oil experiences with this dealership in the past but I've never had them push repairs on me that were unnecessary. I brought my vehicle in for an oil change & to diagnose the master warning light (which I actually thought was a TPMS light- whoops). I was told that I needed 4 new tires & new front brakes & rotors. I declined all of that because I've been having constant type issues for the last 2 years & all of my tires are insured with Mavis. I also had new brakes & rotors since last spring & if I was truly in need of brakes there was surely a larger issue that Toyota didn't identify... I digitally approved services in the amount of 186.36 but when I arrived to collect my vehicle I was presented with an invoice over $250... I refused to pay that amount. That wasn't what I agreed to. I had it in writing. After another 15 minute wait- I received an updated invoice for the agreed amount. I immediately drove to Mavis to discuss my tires & have them look at my brakes. I had already inspected my toes & felt that I NEEDED 1tire... but 2 were questionable. Mavis agreed. Upon inspection of my brakes though... I was told that I have 50% left & a brake job was completely unnecessary. MAVIS was aware that Toyota recommended these repairs. They could so easily have cashed in on my ignorance. But they didn't. And Toyota.... did nothing but try to take advantage of me. Not okay. Completely unethical. I will be reporting them to BBB. YOU'VE BEEN WARNED ⚠️. More
Sierra and Brandon were excellent help in both their patience, kindness, consideration and professionalism. Each were great to receive service from, a thumbs up! patience, kindness, consideration and professionalism. Each were great to receive service from, a thumbs up! More