Johnson Volvo Cars Durham | Page 5

i just leased a new Volvo last week through Roderick Blackburn, which was an A Plus, positive experience, originally met back in December when I first began looking at another model, who was great to wo Blackburn, which was an A Plus, positive experience, originally met back in December when I first began looking at another model, who was great to work with from the intro, followed-up, but just enough to let me know he was there if & when I was ready, then was very informative, personal, yet professional, non-pressure, but helpful, & quick, when I was ready, which was mainly handed over the phone; the way business should be conducted. I've purchased several cars throughout the years, & know the business, very busy myself, the numbers were presented transparently, & he was attentive to what was important to me, he listened, & answered any questions I had to make sure I understood the full & detail picture, after working to get me the best deal on trade, so I could make an informed decision, which I was able to do very quickly, from his preparation. I could tell he has a serving mentality, & focuses on long term customer satisfaction, is in it for the long haul, I respect & admire, was as consistent after the sale. When it comes time to do another, I'll definitely be dealing with him. More

Roderick made my purchase a pleasant experience. Made it a a relaxing professional environment. He worked with me.,listened and I got what I wanted. I left happy. He knows his business and has a gre Made it a a relaxing professional environment. He worked with me.,listened and I got what I wanted. I left happy. He knows his business and has a great way with customer service. I'd do it again. . More

I had the pleasure of purchasing a used vehicle from this company. I would like to personally thank and mention Rod Blackwell with Johnson Volvo of Durham. He is phenomenal to work with. I couldn't be happie company. I would like to personally thank and mention Rod Blackwell with Johnson Volvo of Durham. He is phenomenal to work with. I couldn't be happier with my purchase and the amazing staff at this location. Rod is your guy, if you are looking to buy! Overall, great experience in all aspects of the process! Thanks Johnson Volvo and Thank you again, Rod. More

I have purchased over 30 cars in my lifetime (so far), but yesterday had the best experience ever at Johnson Volvo. Rod Blackwell was my salesperson and he was exceptional! No pressure, but very helpful but yesterday had the best experience ever at Johnson Volvo. Rod Blackwell was my salesperson and he was exceptional! No pressure, but very helpful, knowledgeable about the vehicle. He was well organized and was able to get much of the paperwork completed so that my time in the dealership was efficient. The car was immaculate when we picked it up and Rod took a personal interest in making sure everything went well. What a great experience! The whole Johnson Volvo team was great, but Rod was exceptional! More

This has been the worst experience I have ever had buying a vehicle. The finance department was no help with anything, I was the having to call them and confirm everything and that it was moving along. They a vehicle. The finance department was no help with anything, I was the having to call them and confirm everything and that it was moving along. They sent me the papers to sign and of course they added in fee's from what I agreed on. They charged 799.00 for administative fee. Then the vehicle is being sent to me but I couldnt choose who was going to transfer the car. It had to be their people and of course they charged double. Now the car has not been delivered and I have called the dealer several times for the transport company's name and nobody there knows it. How is this possible? I'm the one paying for it but I wasnt given their information. More

This was a first for me. Buying a car in this Covid era is truly an experience all it's own. A year ago I would never have dreamed of purchasing a vehicle on line, In a different city 100 miles away and is truly an experience all it's own. A year ago I would never have dreamed of purchasing a vehicle on line, In a different city 100 miles away and definitely not unseen. But here I am. Rod Blackwell at Johnson Volvo was amazing. He sent me extra photos, Answered all my questions promptly. The transaction went incredibly smooth thanks to all his attention to detail. He even arranged for the car to be delivered to me and I was not disappointed. Rod kept in touch even after the delivery was made to insure there were no loose ends. Could not have asked for better service. I would most certainly buy from Johnson Volo again and would ask for him personally. My XC-90 is beautiful. Connie Hallyburton More

My husband and I just purchased our first Volvo (xc90) at Johnson Volvo. Our sales consultant Connor Payne could not have been more helpful or pleasant to work with. He took the time to explain all of the Johnson Volvo. Our sales consultant Connor Payne could not have been more helpful or pleasant to work with. He took the time to explain all of the features since we were not familiar with the SUV. However, never put any pressure on us to purchase. Connor also took the time to find the exact model we wanted and had it shipped from another dealer! The Finance Manager, Travis Riddick, was also very courteous and helpful! We LOVE our new XC90 and highly recommend Johnson -especially Connor Payne- if you’re looking at a Volvo! More

We had the pleasure of meeting Mr. Rod Blackwell, Saleperson, at Johnson Volvo. It is obvious that he understands the no-pressure consultative sales process. He was the consummate professional sales Saleperson, at Johnson Volvo. It is obvious that he understands the no-pressure consultative sales process. He was the consummate professional sales person. He asked the right questions to solicit the appropriate answer and he answered some tough questions to keep us engaged in the sale process. I truly enjoyed this sales experience and would recommend other sales people mirror Mr. Blackwell to learn his approach. Thank you Mr. Blackwell for your professionalism and your service. You made the purchase a pleasure. Deidre and Terry Jackson More

My husband and I drove all the way to Durham from Charlotte with an appointment to view a used volvo to purchase for our daughter who is a new driver. After test driving, starting to talk numbers, t Charlotte with an appointment to view a used volvo to purchase for our daughter who is a new driver. After test driving, starting to talk numbers, the sales person Marcus was cocky and said we aren't budging on anything on this sheet, including the 800 dollar processing fee, after we had drove all the way over there to actually buy the car and most likely would have purchased the car had that conversation been handled differently. We got up and left. We have never been treated so rudely ever when buying a car. We have never purchased used before. I have no idea how this dealership has a 5 star rating on multiple sites. It would have been nice for them to have told us that up front that the price was the price as they knew why we were coming before we spent half the day riding over there and back. How rude & disappointing... Lesson is to get your quote before spending any time at this dealership. Again, I have no idea how this dealership has a 5 star rating. Good luck. More