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Johnson Volvo Cars Durham

Durham, NC

4.8
56 Reviews

966 Southpoint Autopark Blvd.

Durham, NC

27713

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Showing 56 reviews

March 28, 2025

Both the service manager and customer service Joshua went over and above to make me happy. Going through medical situations fixing my car took a big weight off my mind. More

by kengilway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and customer service Joshua
Mar 28, 2025 -

Johnson Volvo Cars Durham responded

We're so pleased to hear that Joshua and the team at Johnson Volvo Cars Durham provided such supportive service during a challenging time. Thank you for sharing your experience with us!

March 03, 2025

The service department always listens to any concerns, looks into any issues and communicates next steps in a timely and professional manner. Love having the option to schedule a loaner and work is comple More

by Molly F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulino
Mar 04, 2025 -

Johnson Volvo Cars Durham responded

Molly, we're delighted to hear that our service department at Johnson Volvo Cars Durham has been attentive and efficient for you. Thank you for sharing your positive experience!

February 09, 2025

Benny an the entire staff at Crown Southpoint Honda are First Class an a great Dealership ❗️ More

by rjfornaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent , Carpenter
Feb 10, 2025 -

Johnson Volvo Cars Durham responded

Thank you for leaving Johnson Volvo Cars Durham a five-star review. We are thrilled that Benny and our team delivered excellent service.

Feb 11, 2025 -

rjfornaby responded

First Class Experience

January 21, 2025

Joshua was personable and knowledgeable. I appreciated the low key salesmanship. And Jason was comprehensive and very clear in explaining how our transaction would work. Also, his calm and k More

by jamesorleans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua, Jason
Jan 21, 2025 -

Johnson Volvo Cars Durham responded

Thank you for sharing your experience with our team at Johnson Volvo Cars Durham, James! We're thrilled to hear that Joshua and Jason provided such a smooth and informative transaction. Enjoy the ride!

December 30, 2024

I have a 2012 xc60 (182k miles) that was making a lot of noise. I wasn't sure if the cost to fix it would be worth it so after getting the repair estimate, and then visiting two other dealerships to see abo More

by AllisonS.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Wong
Dec 30, 2024 -

Johnson Volvo Cars Durham responded

Thank you for sharing your experience with us! We're delighted to hear that Benny Wong and our service team at Johnson Volvo Cars Durham provided such caring and professional assistance. It's wonderful to know we could help keep your XC60 running smoothly, even without a loaner vehicle. We appreciate the kind words and look forward to assisting you in the future!

December 26, 2024

Paulino is courteous and concise and provides me with clear information about my car and does not try to oversell or upsell me on services I don't need. Their costs are very competitive even with privat More

by awinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulino, Anna Haddock
Dec 26, 2024 -

Johnson Volvo Cars Durham responded

We're delighted to hear that Paulino provided you with clear and honest service at Johnson Volvo Cars Durham. It's great to know our competitive pricing stood out as well. Thank you for sharing your experience!

December 22, 2024

Came in for 40,00 mile check-up. Took 1 1/2 hrs and the tech did a wonderful job. Pleasant room to wait and fortunate to have great service techs here in Durham. More

by kathyandmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Dec 23, 2024 -

Johnson Volvo Cars Durham responded

Kathy and Michael, we're delighted to hear that your 40k-mile check-up went smoothly at Johnson Volvo Cars Durham. Our team takes pride in providing excellent service and a comfortable waiting area for our customers. Thank you for choosing us!

September 18, 2024

Clean, professional, efficient. Great waiting area. Awesome communication. All around special place. I love my Volvo and look forward to keeping it in good service at Johnson Volvo! More

by Couponobravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Perreira
Sep 19, 2024 -

Johnson Volvo Cars Durham responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience and love your Volvo. Our team at Johnson Volvo Cars Durham looks forward to keeping it in top shape for you!

August 02, 2024

Easy to schedule. Prompt and complete service. Left my car clean and ready to go. More

by seperry77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Haddock
Aug 05, 2024 -

Johnson Volvo Cars Durham responded

We are glad to hear that you had an easy servicing experience. Thanks for choosing Johnson Volvo Cars Durham!

June 20, 2024

Out of state buyers beware! ! Called on a 2019 Porsche they just took on trade had a newbie salesman Joey told him I need u to be my eyes and I am very particular about my cars. More

by 9mmcpl
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joey. Blake
Jun 24, 2024 -

Johnson Volvo Cars Durham responded

Thank you for sharing your experience. It's disheartening to hear about the issues with your purchase and the challenges faced as an out-of-state buyer. This certainly does not reflect the standards of service we hold ourselves to and we would like the opportunity to address this directly. At your earliest convenience, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, so we can connect you directly with upper management.

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