Johnson Subaru of Cary

Terrible Customer Service! For six straight days, I tried to arrange the test drive/purchase of a CPO vehicle that caught my eye online. Despite having my credit application su For six straight days, I tried to arrange the test drive/purchase of a CPO vehicle that caught my eye online. Despite having my credit application submitted and approved, I was consistently given the runaround. During multiple telephone conversations with two different salespeople, each of them tried to convince me to put a deposit on the vehicle without being able to tell me anything regarding the price. Each time I tried to talk specifics, they said that they had to get more information or would have someone in finance call me. Only to not return my calls as promised. I'm familiar with salesmanship, but this was just incompetence. Beware. More

Shameful service! I have never had a worse car buying experience in my life! First, I had to wait 6 hours to actually buy my car because other customers were continuou I have never had a worse car buying experience in my life! First, I had to wait 6 hours to actually buy my car because other customers were continuously put in front of me in the finance department. I complained and was given a free oil change to compensate. Next, I take my 2015 Crosstrek in to have the Navigation system I already paid for installed and find out NO NAV SYSTEM EXISTS FOR THE 2015! I had to fight to get a $1750 refund check cut and delivered to me. NOW, I have bill collectors calling my house because my trade-in from 3 weeks ago has not been paid off and my previous loan is delinquent. I HAVE HAD TO COMPLAIN TO THE GENERAL MANAGER AGAIN! There is no excuse for this poor and pathetic service. I would never recommend Johnson Subaru to anyone. This whole experience has been a total mess! More

Exceptional Service I am very pleased with the exceptional service I received from Johnson Subaru of Cary. It was a pleasant experience. I would highly recommend them. I am very pleased with the exceptional service I received from Johnson Subaru of Cary. It was a pleasant experience. I would highly recommend them. I did my research and home work. Subaru is a very reliable car and yet not as expensive as other vehicles. Special thanks to Bill Thomas, Brian Wilson, Braden Wilkerson and Denise Vargus. You all are wonderful. You made it possible for me to purchase a brand new 2015 Subaru. I love my silver Forester. Thank you. More