Johnson Subaru of Cary

The best and coolest guys in business Disclaimer: This is going to be a long one, so if you don't want to read the rest of it, please remember one thing: this dealership is awesome and I h Disclaimer: This is going to be a long one, so if you don't want to read the rest of it, please remember one thing: this dealership is awesome and I highly recommend it. Alright, now with my Story. Once upon a time, Subaru decided to bless North America with its finest piece of machine called the WRX STI Type RA while producing only 500 units for the U.S. and 75 for Canada. So, what does a Subie lover do? Indeed, he or she starts calling dealerships to secure his or her Type RA. So I started calling dealership in NC. After desperately calling everybody and realizing people either not knowing about this particular model or wanting to charge ten thousand dollar over the MSRP, I finally came across the Johnson Subaru of Cary. Once inquired, I was put directly in touch with Phill who not only knew exactly what I wanted, but was also a Subie driver himself. Long story short, Phill exceeded my expectations. He was constantly updating me with the status of my car on weekly basis. He was frank, honest, and a true professional; making it hands down the best sales manager I have ever dealt with. Once my car arrived at the dealership, I was put in touch with Patrick with whom I had the pleasure of completing my paperwork/delivery. He is quite a gentleman who did his very best and ensured all the accessories I requested were ordered and installed prior to my arrival at the dealership. Delivery day couldn't be any better. You know that gut-feeling that some us get when walking into a dealership resulted from the fear of being pressured or ripped off? Well, for the first time ever (my 11th car so far), I didn't have that feeling for two reasons. First, I was buying an RA, duh! And secondly, the Johnson Crew (Phill and Patrick) made me so comfortable. When I got there, Patrick was waiting with a big smile and displayed my RA. Meanwhile, Phill who was on his off on Saturday stopped by just to say hi and to hangout. How cool???? While the paperwork was being processed, we all sat down and chatted for a while like a little family. Yes, that's right, these guys are that Cool! BTW, I'm in the Army, and would highly recommend these folks to my fellow brothers and sisters in arms. Thank you Johnson Subaru for being awesome and keeping your customers happy. Amir More

Either their way or the highway I was shopping around for a 2018 Subaru Forester XT Touring for about a month in the NC area. I had test drove it initially at Southern State Subaru i I was shopping around for a 2018 Subaru Forester XT Touring for about a month in the NC area. I had test drove it initially at Southern State Subaru in Raleigh. But the salesman was very pushy and was not being up front. So I started looking elsewhere as far as Greensboro (Capital) and Windston-Salem (Flow). First Flow was interesting, I told the Sales Manager how much Southern State was willing to sell the car to me and he said and I quote "you should take that great deal!" That was end of that conversation. Then I contacts Capital but they were all just talking but no substance. Finally, I received a call from Johnson Subaru by Ciara, apparently, she sounded like the sales person but I think she was Inside Sales. She said Johnson would either match or beat any competitors prices on the Forester. I told her that I needed an answer soon as the Subaru's October o%APR on all new 2018 Forester and Outback in until the end of the month. It was 10/31, I called her and apparently she did send me the quote the day before but then I did not realize that the email went to my Spam folder. Then she told me the white 2018 Forster XT Touring that I was looking for was sold the day before. Then the following day, I checked Johnson Subaru website and saw that the car that I wanted to purchase was still listed as new vehicle for sale. Not only that, Subaru extended the 0% APR promotion until end of November 2018. So I called Ciara again and she said that the website had not updated yet but it's sold. But then I discovered that there were actually two in stock; one with brown interior (sold) and black interior. She said the latter car was still available. I told her that I would be interested in that one as well. She then said the sales manager told her that if I can get to the dealer that day, he would honor the $4800 off the 2018 Forester XT Touring. So after work, I drove from Chapel Hill to Cary (took almost an hour with traffic) and met with Chris.I then put down the deposit as he requested on the car and told him I would pick up the car that Friday (it was Wednesday). I also discuss the trade in of my white 2012 Mazda Speed3 Touring with Tech Package. Before I headed to Johnson, I looked up the value car as a trade in. In excellent condition with 86K miles, trade in value was approximately $10850. However, even though Chris seemed impressed with the condition of the car when he saw it, he said Johnson was willing to offer only $10K. I said I needed more since it was well taken care of and it's below the value that was showing on NADA. But he said that because I was getting such a good deal on the new car, I could not get additional for trade in. I was okay at the time but the next day, I was having second toughts so I emailed Chris. I received a response from Ciara instead and she was stating that Chris was off that day and that she checked with her manager and that they can't go any higher on the trade in. Then she stated on the email that the Sales Manager told her that I can either purchase the car at with $10K trade in on the Speed3 or they will refund my deposit -- I felt like basically, Johnson was telling me either their way or the highway. So I requested for my deposit to be returned. I then asked Ciara that I needed to speak with the sales manager but she never responded nor the Sales Manager contacted me even though I had provider her with my mobile number. Argument they were using was I was getting a good deal so they needed to short change my trade in that was in above average condition. I said, no thanks, I don't need the Forester now and if I do change my mind again in getting it, Johnson just lost my business and any referrals from any of my colleagues and friends. Bye Mr. Johnson, have a nice day! More

1st time new car buyer Worked with Joe and he helped me get into a new Forester. I love it! He did a great job and there was no pressure. Definitely will recommend to my fri Worked with Joe and he helped me get into a new Forester. I love it! He did a great job and there was no pressure. Definitely will recommend to my friends. More

Absolute BEST car buying experience! Shayan went above and beyond to ensure my wife and I were content with our overall experience. He was professional and treated us with respect while a Shayan went above and beyond to ensure my wife and I were content with our overall experience. He was professional and treated us with respect while addressing all of our needs in purchasing a car. He is friendly, highly knowledgeable, honest, and does not pressure customers like many car salesmen are notorious for. My wife and I will most certainly keep Johnson Subaru of Cary in mind for any future car needs. More

Friendly, helpful staff for first car purchase Mark helped me choose my Crosstrek over other vehicles they had on the lot after listening to my interests and lifestyle. It was an easy and efficient Mark helped me choose my Crosstrek over other vehicles they had on the lot after listening to my interests and lifestyle. It was an easy and efficient process from start to finish, and I would recommend this dealer to any of my friends. More

First time new car buyer I really enjoyed my experience here. Great information, no pressure, great deal. Shayan was pleasant to work with, and took a lot of time with me, all I really enjoyed my experience here. Great information, no pressure, great deal. Shayan was pleasant to work with, and took a lot of time with me, allowing me to compare vehicles side by side and letting the cars speak for themselves. Once I made my decision, he walked me through the paperwork and insurance process, and spent plenty of time but showing me how everything in the car works. I love my new Forester! More

New car purchase I was very impressed with my salesperson ( Patrick Dunn ). I found him to be professional and very knowledgable about the vehicle and related products I was very impressed with my salesperson ( Patrick Dunn ). I found him to be professional and very knowledgable about the vehicle and related products. I felt very comfortable working with Patrick( he knew when to listen and when to offer comment) My best endorsement would be to say that if I owned a car dealership, I would want Patrick to work for me. Good Man! More

Easy, thorough Loved having car wash after, service person very thorough and professional. I was not able to speak with financing person regarding extended warranty Loved having car wash after, service person very thorough and professional. I was not able to speak with financing person regarding extended warranty options, however. They were busy and I didn't have a specific appt with them, so I understand. All in all excellent service. More

Recall Service pathetic Got a recall notice from Subaru to have the passenger airbag replaced. Called Johnson Subaru of Cary to schedule appointment. Was told they were Got a recall notice from Subaru to have the passenger airbag replaced. Called Johnson Subaru of Cary to schedule appointment. Was told they were busy and could not schedule me - they took my number and would call me if/when anything opens up. xxx? Called Performance Subaru in Chapel Hill: no issue - can schedule you next day, if needed. So, I drove out to Chapel Hill and had it done. I'll be in the market for a new Outback soon. Care to guess who will make that sale? More

Perfect Customer Service! Shopped between 2 Subaru dealerships, Johnson won my business with their professional demeanor and willingness to meet my needs. This dealership is an Shopped between 2 Subaru dealerships, Johnson won my business with their professional demeanor and willingness to meet my needs. This dealership is an hour out of my way but would highly recommend them over my local dealership. More