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Johnson Subaru of Cary
Cary, NC
329 Reviews
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Showing 330 reviews
August 21, 2020
It’s truly one of the worst feelings having to write a review like this, but if I can prevent others from experiencing what we have then I absolutely will. At first we thought we had made the best decisio review like this, but if I can prevent others from experiencing what we have then I absolutely will. At first we thought we had made the best decision picking Johnson Subaru as the dealership we wanted everything to take place at (we live a hour away and could have easily gone to Cross Creek Subaru which is less than 30mins from us). Our sales rep was Jake, he greeted us and spoke to us like we’ve known each other forever, didn’t even attempt to pressure us or rush us...which was absolutely amazing, and honestly he has legitimately been the only person throughout all of this to be incredible. The GM (Ryan) even came out and talked with us for a couple of minutes which is again why we thought we made the best choice. We knew we wanted a 2020 White STI, there were a few at surrounding dealerships but Johnson didn’t have one; so they did a dealer trade. That wouldn’t have been a big deal if we would have been made aware of the fact that the STI was going to be driven over 168 miles PRIOR to the event taking place and more than 2-3 days before we purchase the vehicle. Fast forward to the purchase day, we seen Ryan (the GM) for literally less than 2mins, and all he came to speak to us about was money. Once we obtained the vehicle and got home we realized there was damage to the front bumper and that the car had been eaten in (have to love melted chocolate and crumbs in a brand new car). Thankfully we had a photo taken of us with the car prior to leaving the dealership and it clearly reflected the damage. When we went back to the dealership to speak with the GM, it was obvious our situation wasn’t going to be taken seriously. We sat in the show room and spoke, we were told “I’m sorry and take full responsibility for the damages and will get it detailed and fixed for you” but the biggest thing was the statement that shortly followed from the GM “people treat things differently when it’s not theirs”. That statement in itself answered every question we possibly had. Ryan made us feel as though they did us a favor by having the car driven to the dealership (when in reality we know it could have been brought in from a flatbed, or better yet we could have been contacted prior to someone driving it and at that point we would have explained we weren’t ok with that), and that they are detailing the car again and fixing the bumper. You’re right...you fixed the damages that were directly caused by your negligence to a what was supposed to be a brand new vehicle. I even reached out to the regional manager after feeling as though our situation was a joke to them. The regional manager was no different, I was told again “what else do you want us to do, we’ve detailed it again and fixed the damages to the front”. Are you kidding me! You’ve done NOTHING for me, you’ve offered me NOTHING, you’ve only fixed what YOU caused. It’s absolutely horrible that I’ve been in a loaner for a week and haven’t even made the first payment on what was supposed to be a brand new car. Not to mention their finance department is something else....I e-mailed Julia 13 days ago letting her know a check had cleared, yesterday I was called back to back twice and so was my husband, then we were both sent text messages and a email from Julia. She said “hey it’s Julia from Johnson. When will you be bringing in the 1000”. Are you freaking kidding me! 13 days! I emailed you 13 days ago and you found it in your junk folder AFTER I told you I emailed you, when you specifically told us that emailing you is the best way to reach you and we did exactly that. At that point it should have fallen on you because we did what was asked of us. Update: After Johnson Subaru of Cary having my vehicle for 8 days to fix the damages, even more damages occurred due to the pure negligence of their own employees. The list of things that need to be replaced on my vehicle easily is in the thousands, and all I got was an apology and was told when we bring it it for the first oil change they will fix it. Absolutely sickening to say the least, and as of today (12/11/20) nobody has reached out to myself or my husband. I’ve been sending everyone I know to Cross Creek Subaru to do business and so far 6 people have purchased a brand new Subaru from them, 2 of the 6 had actually went to Johnson of Subaru first and then reached out to me to know everything that took place and after throughly telling them they never went back! PLEASE PLEASE PLEASE consider going to another Subaru dealership prior to coming here, I don’t wish my experiences upon anyone. This isn’t what Subaru is or what Subaru stands by. More
by SNajera
Employees Worked With
Ryan M.
August 12, 2020
Great customer service! Big Thanks to Sebastian Morales and Stephanie Johns! I bought the first Subaru in my life and I heartily recommend Johnson Subaru of Cary! and Stephanie Johns! I bought the first Subaru in my life and I heartily recommend Johnson Subaru of Cary! More
by Gergana Slavova
Employees Worked With
Sebastian Morales
April 14, 2020
Great experience. Nice and knowledgeable people. Godfrey was awesome. Very pleased with the new transaction. Would definitely recommend this dealer. Keep up the good work. was awesome. Very pleased with the new transaction. Would definitely recommend this dealer. Keep up the good work. More
by mbell4
Employees Worked With
Godfrey Akenabor, Brian Madsen, Katelyn Paul
February 28, 2020
Excellent Customer Service; GREAT Experience! We have purchased several vehicles at Johnson Subaru. Patrick Dunn helped us with our last two, and the experience was basically effortless. He is k We have purchased several vehicles at Johnson Subaru. Patrick Dunn helped us with our last two, and the experience was basically effortless. He is knowledgeable, courteous, and kind. He genuinely cares about people and their needs. We never felt pressure of any kind as we looked for just the right vehicle for our family, and he helped us get a great deal. He went above and beyond to make sure we were taken care of, and we WILL be back. We are very happy with Subaru vehicles, Johnson Subaru, and Patrick Dunn and can HIGHLY recommend them! More
by Ms. Vicki
Employees Worked With
Patrick Dunn
February 02, 2020
We have had several Subaru’s over the years. Working with Johnson Subaru is always a pleasure. I don’t feel like we have to play games. Chris Ahart and Patrick Dunn are always wonderful to deal with. They ha Johnson Subaru is always a pleasure. I don’t feel like we have to play games. Chris Ahart and Patrick Dunn are always wonderful to deal with. They have created loyal customers that will only purchase future vehicles from them More
by Hayes
Employees Worked With
Julia Miller, Chris Ahart, Patrick Dunn
January 31, 2020
The Subaru Forester is a great car and I would highly recommend buying from Johnson Subaru. The staff is so friendly. My salesperson, Mike Allen was terrific and answered every question I had. This is t recommend buying from Johnson Subaru. The staff is so friendly. My salesperson, Mike Allen was terrific and answered every question I had. This is the second Subaru that I bought from Johnson and I would recommend it to all Subaru lovers. More
by Pugmom
Employees Worked With
Michael Allen
January 29, 2020
Thanks for your help :) Patrick Dunn was the first person I met at the dealership. He was very patient while thoroughly answering questions and showing autos until I finally Patrick Dunn was the first person I met at the dealership. He was very patient while thoroughly answering questions and showing autos until I finally decided on one and then changed my mind and decided on another. When the paperwork was done Patrick walked me to the newly purchased Forester and handed me the keys. He and DeLila Miller are both sweethearts and great to work with which makes car shopping a much nicer experience! More
by Gloria
Employees Worked With
DeLila Miller, Patrick Dunn
December 27, 2019
Excellent Customer Service We had a fantastic experience with Bobby. He was knowledgeable, personable, honest, patient, efficient, thorough and fun to talk with. A consummate pr We had a fantastic experience with Bobby. He was knowledgeable, personable, honest, patient, efficient, thorough and fun to talk with. A consummate professional. Bobby is the opposite of the stereotypical car salesman. He knows his stuff and loves what he does. Thinking about a car or ready to buy? Bobby's your man. More
by carynrossi
Employees Worked With
Bobby Clamage
December 27, 2019
Excellent, hassle free, gimmick free sales experience. We had two discussions on the price, one for the new car and the other for the trade. That was basically it. Just the overall professionalism by the Sub had two discussions on the price, one for the new car and the other for the trade. That was basically it. Just the overall professionalism by the Subaru sales and finance team members was a welcome relief from the dreaded car shopping experience. More
by Drudr
Employees Worked With
Julie (finance), Mark Demsko, James Rogers
December 21, 2019
Wonderful Experience with Bobby Bobby was such a pleasure to work with. I first visited the dealership over a year ago, but ultimately decided it wasn’t the right time to buy. He kep Bobby was such a pleasure to work with. I first visited the dealership over a year ago, but ultimately decided it wasn’t the right time to buy. He kept in contact with me, reaching out every few months to check in. When I came in prepared to buy, he brought me a great deal and never tried to sell me anything that didn’t match my needs, which I very much value. I left informed, happy and with a new Crosstrek. More
by monicajalbuerne
Employees Worked With
Bobby Clamage
