Johnson Lexus Of Raleigh

TRAVIS IS THE BEST SALESMAN I'VE EVER WORKED WITH!!!! We have purchased 2 SUV's from Johnson Lexus of Raleigh within the last few months, a GX460 & an LX570. We purchased both of them through Travi We have purchased 2 SUV's from Johnson Lexus of Raleigh within the last few months, a GX460 & an LX570. We purchased both of them through Travis. I called ahead of time on our first purchase & said we weren't ready to buy, but we wanted to test drive the SUV's just to see what we liked. Never once did we feel any pressure to buy that day! Travis was friendly, more than helpful, personable, etc. We ended up buying a GX460 that day. They delivered the car to Morehead City, free of charge. The gentleman that delivered the car & explained how to use the features was equally as friendly & helpful. 2 weeks ago I purchased an LX570, again through Travis & I had the exact same experience. Never once did I have that "ugh, I hate having to go through the hassle car buying experience". From the time of test driving, to agreeing on a price, to signing to paperwork, to the young lady that explained all the features of the car to me, to the manager introducing himself, then me driving away with my new car, and then to the lady that called a week later to ask how my experience was...Every second of the experience was 100% high end service. I have since been back to get an extra key made, and had my car washed (for FREE!!!)... While I waited I felt like I was in a luxury hotel. The customer service, the coffee, the snacks, the waiting areas, etc. Travis is the BOMB!!! :) Lynley B. Raleigh, NC More

Being a first time Lexus owner, I was highly impressed with the overall customer service of Johnson Lexus from the ordering of the car to its delivery. Being the very peculiar person that I am, I just had with the overall customer service of Johnson Lexus from the ordering of the car to its delivery. Being the very peculiar person that I am, I just had to pick out a car miles away. However, Travis told me the expected arrival time of the car and when there were additional transactions that needed to be made, he made it his business to keep me abreast throughout the entire process (even being out of town and in training). He was very friendly from the first email inquiry, all the way up to the delivery of the car and beyond. Not to mention when I came to look at the inventory, it was freezing outside. However, not once did he complain when I wanted to look at car after car, before finally going back to the original type/model that I initially came to test drive. He was not only a friendly and polite professional in person, but he carried that same demeanor over the phone. As, I always think it's great customer service when you can hear someone's smile through the other end of the phone! Throughout the entire ordeal, this dealership made sure I was treated with royalty. They even went the extra mile of providing me with a demo until my car arrived. Even before my car arrived, Travis reduced my signature time by handling some of the paperwork via the great technology of the world. And when I was finally ready to close the deal, I went into Simon's office and he had everything already laid out on his desk and ready to sign. He covered everything with me and wasn't to pushy, which is was definitely to my liking. Lastly, Moses Norman was my delivery specialist and he too far superceded my expectations of a dealership. The first day I picked it up, we were expecting an ice storm so Norman went over the basics of what I needed to know because I forewarned him that I didn't like to be away from my home in severe weather conditions. He kindly asked me if I would like to come back on a more convenient day and since the weather permitted, I was back the very next day. Norman was patiently waiting on me when I got there and thoroughly went over each and every feature of the car and was very knowledgeable when I wanted to be clear about certain features. The car was very clean and nicely wrapped with a big red bow and lets not forget the thoughtful gold item(s) inside. And although I teased Norman about taking my picture, I really thought that was a very nice gesture and will be a memorable moment of my life. So overall, I must say this is by far the BEST customer service that I've ever received at any dealership and I have purchased several cars thoughout my lifetime. So if you're in the market for a new Lexus, I wouldn't suggest you going anywhere else but Johnson Lexus! Trust me, I'm not easily impressed but I can say they won me over for when I'm ready to purchase my next Lexus. If I'm lucky,Travis and Moses will still be somewhere in the lovely, welcoming facility! More

I went in to the Johnson Lexus dealership in Raleigh to purchase my first Lexus car and the service was exceptional! From the moment when I arrived my sales associate Mr.Thomas Henry was very informative a purchase my first Lexus car and the service was exceptional! From the moment when I arrived my sales associate Mr.Thomas Henry was very informative and dedicated to finding the right car for me. He took the time to explain things that I didn't understand as the car buying process was new to me. I did not feel overwhelmed. The process was very fast and I was able to purchase the car that I wanted at a very reasonable price. I was impressed with how polite everyone was, the customer service that I received was outstanding. In addition, Mr. Moses Norman worked really hard to inform me of all of the features of the car and to program everything to my comfort level. From the test drive, to the car presentation my overall car buying experience was amazing and is one that I will remember forever. I will defintely recommend this dealership to all of my friends and family members and I will soon be back for another purchase!! More

This experience with Johnson Lexus of Raleigh met our highest expectations. It involved the purchase of a 2011 Lexus RX350 and the trade-in of a 2004 Lexus ES330 and a 2007 Ford Freestyle. The Sales As highest expectations. It involved the purchase of a 2011 Lexus RX350 and the trade-in of a 2004 Lexus ES330 and a 2007 Ford Freestyle. The Sales Associate, Sergio Escarcega, explained in great detail the benefit of ownership of the RX350 and was successful in gaining our confidence in him and in the dealership. Once we had decided on purchasing the vehicle, our price negotiations went very smoothly, with give and take on both sides, while maintaining dignity and poise at all times. I value this experience and the personal interaction with Sergio, and recommend he be considered for additional responsibilities at Johnson Lexus. This is the second time I've purchased a vehicle from Johnson Lexus. Manfred A. Schalk More

I had a wonderful experience with Johnson Lexus. They were very helpful in explaining my different options. They did not try to push a car on me. They assisted me with selecting a car that best fit my n were very helpful in explaining my different options. They did not try to push a car on me. They assisted me with selecting a car that best fit my needs and finances. The salesman Mr Gray was very insightful and friendly.And the finance manager was very nice as well and he took his time explaining the paperwork to me. I am loving my car. I went from a Mercedes SUV to a Lexus RX350 SUV and I have to say I'm enjoying my Lexus a lot better. When the time comes for me to purchase another car I will return to Johnson Lexus of Raleigh. More

I came into the dealership looking for a used Mercedes I found online. I ended up leasing a new Lexus instead. I had never really looked at a Lexus and knew next to nothing about them. Zach explained the di found online. I ended up leasing a new Lexus instead. I had never really looked at a Lexus and knew next to nothing about them. Zach explained the different size options starting at the bottom and slowly stepping up based on my needs and interests. He wasn't pushy at all, never once did I feel like he was making a sale, he was just showing me cars. I'm a pretty picky guy when it comes to my cars and salespeople, and Zach nailed it. Jeff is a great manager to work with as well. He was patient, friendly, and honest. He appraised my trade from iPhone pictures because I was in my work vehicle and I lived over 20 min away. When it came down the payments, and interest rates, EVERYONE from Jeff to Ed in finance and plenty of other people behnd the scenes did everything they could to get me where I wanted. I really feel like everyone bent over backwards just to make me happy. This was my first purchase from Johnson Lexus and I don't think I'll shop anywhere else. I was at the neighbor Mercedes dealership earlier that week, and it didn't compare at all. The sales guy seemed uninterested in me because I'm 25 years old. He actually asked me if my parents were going to co-sign....BEFORE THE TEST DRIVE! Anyway, not only was the buying experience awesome, but the delivery process was that much better. Gift baskets, personal "delivery specialist", giant bow on the car, got my picture taken (against my will haha) ect. ect. They really make you feel like a valued customer. I couldn't imagine it getting much better than this. My girlfriend is ready for a new car soon, and I switch cars every year or so, and I promise you, it will be at Johnson Lexus of Raleigh. Hands down. More

We met with Dhahran Satterwhite and Jessica Couch who showed us a 2008 Acura MDX. It was advertised as having 1 owner, extra clean and had been through your 161 point check. Upon inspection, there were showed us a 2008 Acura MDX. It was advertised as having 1 owner, extra clean and had been through your 161 point check. Upon inspection, there were some body work issues (passenger side door scrape, mirror cracked, interior trim unglued, damage to rear bumper trim) and the Carfax report listed 2 owners. We decided to take the vehicle for a test drive, but it would not start and had to be jumped. We were told the vehicle had a new battery, but the terminal was not properly tightened down. After driving the car, we decided to make an offer, contingent upon the body/interior work be completed prior to taking delivery. We completed all the paperwork, which included transfer of the license plate from our existing vehicle. After about 1 week, we took delivery of the Acura. We brought in our license plate and Mr. Satterwhite installed it on the Acura. After a day, I noticed a few items were not working (master switch for passenger side window, HandsFreelink) and emailed Mr. Satterwhite and Ms. Couch. While the car was sold as is, I felt these items should have been working prior to our taking delivery. After all, it had been through their advertised inspection. We received a response that they were in agreement and were following up with management. Less than 1 week from taking delivery, I was to take my manager and a client to lunch and the Acura would not start. The battery was drained to the point it would not turn over. I contacted Mr. Satterwhite who instructed me to bring the vehicle to Johnson Lexus. When I went to jump start the Acura that is when I noticed the loose battery terminal connection. Something I was assured was taken care of before we took delivery. I drove the vehicle back to Johnson Lexus and showed Mr. Satterwhite the loose connection. I inquired about the other items I had emailed him about. I was met with resistance with regards to the HandsFreelink, as it was his feeling that is was an Acura issue and Johnson Lexus did not know about Acura vehicles. I was told I would have to take the vehicle to an Acura dealership to have that addressed. We were made to feel that this was our problem; I explained this was not acceptable and I expected Johnson Lexus take the vehicle to an Acura dealership and have the problem resolved. We were put in a situation where the service department did not agree with the sales department and we were left standing, literally in the hall of your dealership, between the two parties. The service department took over and assured me that things would be taken care of. I was provided a loner vehicle; however it took almost an hour to deliver that to me. After about a week and some back and forth communication with the Johnson Lexus and Leith Honda service departments, I was finally able to pick up the Acura. At that point everything worked as expected. Thankfully Jaime Jackson in the Johnson Lexus service department came through for us. About 1 week later, I received a package in the mail from Johnson Lexus; it was a license plate and registration for the 2008 Acura MDX. I called the dealership the following Monday, asking for an explanation. After several phone calls, I was finally told that the “upstairs office” erred in processing the paperwork and submitted it to NC DMV, requesting a new license plate. Even though we only paid $15 for a plate transfer, but a new plate costs $20, the $5 discrepancy was overlooked and no one thought to question it. I was driving my vehicle illegally for almost 1 week. To clear things up, I had to make a trip on my own time to the NC License plate office to sort things out, hoping I would not incur a fine as I had already cancelled the insurance on my previous vehicle. Needless to say, my first experience with Johnson Lexus pre-owned sales was, in my opinion, a complete disaster. It took almost 4 weeks to take delivery of a vehicle. I expect there may be some issues when purchasing a vehicle, new or used, but nothing that compares to what we experienced. While the management in the pre-owned sales office attempted to be apologetic, it came across as insincere. They made me feel that I should be grateful that “they” fixed everything and there seemed to be a complete disregard for my time. More

I purchased a Lexus ISC 350 at Johnson Lexus of Raleigh. I found Zach Gray (my sales representative) to be knowledgable and eager to help me even after the purchase. I would recommend Johnson Lexus and def I found Zach Gray (my sales representative) to be knowledgable and eager to help me even after the purchase. I would recommend Johnson Lexus and definitely Zach if any of my friends were considering a car purchase. More

We had a specific car were were looking at test driving. We called ahead and set up a time and Will was there at the front door with the car already pulled up. There was a great place for our kids to play We called ahead and set up a time and Will was there at the front door with the car already pulled up. There was a great place for our kids to play while we did paper work (along with snacks for them). We got a good deal for our trade in and a good price on the car we bought! More

My experience with Johnson Lexus was phenomenal overall! I entered the lot to review the selection of new and used vehicles when I was politely approached by the Salesperson Will Smith. To make a long story I entered the lot to review the selection of new and used vehicles when I was politely approached by the Salesperson Will Smith. To make a long story short, Will made my first encounter a memorable one so I returned 3 weeks later as I told him I would and purchased my dream car. (ES350) He was patient, professional, and most importantly he DID NOT haggle me. As we took the test drive, He educated me on the Lexus brand and allowed me to base my decision based on MY needs and what I was looking for in a car. He spent 6 hours with me and made sure this was a smooth process. His concern was not about HIM making a sale but making sure I was a satisfied customer. It just so happened I returned the following week to have a tire replaced due to a flat and Will made sure the appointment was scheduled and he waited around until the services was completed. Due to it being close to the end of the day, Will chatted with me until the car was finished and ensured that piece of the process was followed through correctly. This was the absolute best service I have ever experienced when making a car purchase. In addition, I have to say the The Johnson Lexus team overall were great. Their ability to ensure I was happy with the purchase was quit impressive. I will recommend Johnson Lexus and will DEFINITELY recommend Will Smith. Overall he is AWESOME and the best most personable and professional Sales Rep I have seen in a very very very long time! P Williams, (A Happy Customer) More