Johnson Lexus Of Raleigh

A 16 Year Relationship We bought our first Lexus in 1999 and currently own our 11th & 12th Lexus. We have dealt directly with Tim Lyon and Deborah Meli who have been extrem We bought our first Lexus in 1999 and currently own our 11th & 12th Lexus. We have dealt directly with Tim Lyon and Deborah Meli who have been extremely professional and knowledgeable about the Lexus lineup of cars. They have understood our vehicle needs and found us the appropriate car. The buying process has been so smooth and efficient. They create such a friendly atmosphere that makes the car buying experience a joy rather than a hassle. All staff personnel are friendly and helpful regarding any aspect of the vehicle ownership. All our vehicles are serviced at the dealership and never once have I had any issue or problem. No matter who you deal with, it feels like everyone enjoys their job and wants the customer to be happy with the vehicle(s) they own. More

Another Good Experience This is my 4th Lexus from Johnson Lexus in Raleigh, North Carolina. Excellent service always! Tim Lyons was friendly, helpful and knowledgeable. I hi This is my 4th Lexus from Johnson Lexus in Raleigh, North Carolina. Excellent service always! Tim Lyons was friendly, helpful and knowledgeable. I highly recommend this dealership. More

Customer service Bought our 2nd lexus from Tim Lyons….10 yrs apart. So far could not be happier. Negotiations were straight forward. The delivery of the car was except Bought our 2nd lexus from Tim Lyons….10 yrs apart. So far could not be happier. Negotiations were straight forward. The delivery of the car was exceptional. The instruction given by Eric was outstanding. I needed his help when I came home and he came through again. The follow up by the dealership has been excellent. More

Dealer and Sales Rep I have been dealing with Johnson Lexus in Raleigh, NorthCarolina since 2004,, when we bought our first new Lexus LS 430, which we still own and is sti I have been dealing with Johnson Lexus in Raleigh, NorthCarolina since 2004,, when we bought our first new Lexus LS 430, which we still own and is still a very fine car. Since that time we have purchased two more Lexuses, a 250 I S and most recently, a ES 350. This dealership delivered my new cars and spent a great deal of time making sure that I understood all of the many wonderful features. Also leaving me with the confidence to feel free to call with any and all questions that I might need answered. One most important reason that I return to Johnson Lexus Is because of the very kind and knowledgeable sales rep that I have. Tim Lyon. Tim is a no pressure very caring salesman. Tim not only follows up his sales with frequent emails checking on the car and how it is working for me but he never forgets a birthday or holiday message. It is the little personal things that are important to a buyer. My husband an I live over 100 miles from Raleigh and when I return for any service, everyone involved in the dealership is so kind and the waiting area is very inviting with areas for reading, business, watching T.V. or just browsing the beautiful cars on the lot. I will always purchase my cars from Johnson and highly recommend them ! More

Very pleasant, efficient and friendly experience. We had the good fortune of meeting Mr. Christian Davidson. He did an outstanding job of working with us to find the perfect car. His respectful and c We had the good fortune of meeting Mr. Christian Davidson. He did an outstanding job of working with us to find the perfect car. His respectful and courteous demeanor is a true credit to your organization. This is the 5th Lexus that we have purchased and we have come to expect a higher level of professionalism then we ordinarily experience at the showrooms of some downmarket brands. Even though we had a relatively high expectation, he easily exceeded that. We have never been treated so well or professionally as was the case with Mr Davidson. Your organization should be proud of the excellent manner in which he represents you. More

Review of Customer Service for Johnson Lexus of Raleigh This is our third Lexus, but the first we've purchased from Johnson Lexus of Raleigh. In total the experience was superb. Ken Ward and the staff wen This is our third Lexus, but the first we've purchased from Johnson Lexus of Raleigh. In total the experience was superb. Ken Ward and the staff went over and above to ensure we were well taken care of. We live over two hours away and due to a conflict they stay late to make themselves available for us and ensure all our questions were answered and the car was ready for deliver late on a Saturday night. Kudos to Ken and the staff for making the customer come first. More

Excellent customer service After recently moving to the area, this was the first Lexus we have bought from this dealership after having purchased several from other dealerships After recently moving to the area, this was the first Lexus we have bought from this dealership after having purchased several from other dealerships over the past 20 years. Kenneth Ward made finding the right vehicle, getting the right price, and making our purchase a smooth experience his top priority. He treated us like long time customers and I would highly recommend him to anyone. In addition, Eric with delivery was excellent in helping us understand all of the features the car had to offer. Every person we have encountered at the dealership has been very kind and we look forward to doing business there for years to come. More

Excellent Purchase Experience! This was my third purchase from Johnson Lexus since 2009 and it just keeps getting better and better. Tim Lyon has always done an outstanding job and This was my third purchase from Johnson Lexus since 2009 and it just keeps getting better and better. Tim Lyon has always done an outstanding job and provided excellent customer service after the sale. This time was no different. From our initial phone conversation through the delivery of my ES 350, I could not have asked for a more pleasant, stress-free experience. Simon Lunt did a great job handling the paperwork, just as he did with my previous purchases. Tim and Simon do a commendable job representing the Lexus brand. I had moved away from Lexus to several other brands over the past few years and was never truly satisfied. I'm glad to be back with Lexus and a part of the Johnson Lexus family again. Guys, keep up the phenomenal work! More

Great Experience I enjoyed working with Nick Hsieh in finding the right vehicles and finally purchasing a LEXUS ES 300H. Nick was very helpful in explaining and compar I enjoyed working with Nick Hsieh in finding the right vehicles and finally purchasing a LEXUS ES 300H. Nick was very helpful in explaining and comparing the features of different vehicles and help us in zeroing in certain models in the first visit. He also introduced my wife and me to the general manager Roger Yiuu. Nick is very patient and listened to customer's need. He also explained the features of the car very well during the test driving. He helped us identify the specific vehicle that meet our needs in the second visit. Mr. Yiuu helped us in making the decision of choosing the car on the lot or a car from out of state by comparing pro and con of either choices. Mr. Yiuu gave us a very good deal in pricing in the final choice. Nick Hsieh is also very helpful in answering questions after sales. I will not hesitate to recommend Nick Hsieh and this dealership in buying new cars. More

great experience I just had my third experience with a new vehicle transaction at Johnson Lexus. Each time has been outstanding from the reception area to the person w I just had my third experience with a new vehicle transaction at Johnson Lexus. Each time has been outstanding from the reception area to the person who helps with teaching me about the vehicles features. Most importantly the salesperson, named Christian was the best ever. He was attentive, responsive, respectful, and a true pleasure to work with. He went above and beyond to ensure that I got the vehicle I wanted and that I was in and out as quickly as possible. It was a wonderful experience and I would recommend Johnson Lexus for its product and for its service. Especially Christian! More