Johnson Lexus Of Raleigh

Personable and Informative Car-Buying Experience My car buying experience at Johnson Lexus was exceptional. I had never been to the dealership and it has been years since I've purchased a car from a My car buying experience at Johnson Lexus was exceptional. I had never been to the dealership and it has been years since I've purchased a car from a large dealership. I walked in, not knowing where to go exactly, but knowing the name of a salesperson via a car-buying program from my auto insurance. That person directed me to the used vehicle manager who provided the best salesman I could have had, Sergio Escarcega. I knew the car I was interested in purchasing and Sergio knew it top-to-bottom, bumper-to-bumper. As a female, in some past experiences at dealerships, salesmen have come across as patronizing and somewhat condescending when I have asked specific questions. Sergio never once made me feel less than an equal partner in our exchange. Not only was he the consummate gentleman with an abundance of knowledge on the vehicle, he was genuinely concerned that all my questions about the car were answered, before, during and after the test drive. He also explained the process for dropping off vehicles, showed me the repair and maintenance area, explained the Pre-Owned Lexus Certified vehicle warranty. Johnson Lexus is lucky to have a salesperson who is so helpful and genuine--and, there was no doubt of his enthusiasm as well--Sergio really believes in the product he's selling. It took quite a while for the sale to take place--my husband had to come see the car, and I was dealing with my insurance company over a total loss of another vehicle and a car loan as well. A good deal of time was invested and I really appreciated the patience and space the dealership provided as those transactions took place. In the end, I purchased the vehicle--which has an incredible warranty. In fact, when we noticed a small blemish on the car (a minor ding), they immediately arranged to have it repaired. We even got to meet the previous owner (who happens to work there) and the Director of the Pre-Owned Lexus Certified vehicles who owns the same model I purchased. Everyone we dealt with at Johnson Lexus was polite to a fault, professional, but easy-going at the same time. We have two older Lexuses and now this third 2015 model. I believe the relationship established with this dealership is one that will last when we go for our fourth! Thank you, Johnson Lexus and Sergio Escarcega for a great car buying experience. More

true customer care This has by far been my best dealership experience—mostly b/c I didn't feel like I was buying a car or dealing with a dealership. The customer service This has by far been my best dealership experience—mostly b/c I didn't feel like I was buying a car or dealing with a dealership. The customer service Nick provided was above and beyond (read "customer care" and he clearly, genuinely was invested in my needs, concerns, safety and happiness during the car purchase process. Beyond Nick, all of the employees at Johnson Lexus went above and beyond to meet me, ask how I was, shake my hand, etc. The delivery agent was thorough, patient and super informative. I couldn't be happier with my car, or with the experience in I had at JL! (I actually made the switch to a lease, but that option is not mentioned below). More

Service exceeds expectations Sergio was very knowledgeable about the vehicle we purchased. He kept us informed of the sales process from start to finish and was available through Sergio was very knowledgeable about the vehicle we purchased. He kept us informed of the sales process from start to finish and was available throughout the process. Superb customer service! More

Best car buying experience. EVER! To me there is one thing that can make or break a deal and that's how knowledgeable the salesman is of the cars. I was fortunate enough to be able to To me there is one thing that can make or break a deal and that's how knowledgeable the salesman is of the cars. I was fortunate enough to be able to work with Sergio Escarcega here at Johnson Lexus. One thing I hate when buying a car is when you ask questions (about the car) and the salesman doesn't know the answers. Sergio wasn't like that at all. He was able to answer all my questions. He knew everything about the vehicle. Every feature, technical specs, even down to what every button did in the car. Looks like he did his homework on the car before trying to sale it to someone. If I were to purchase another Lexus or trade in for a new one, I'll be asking for him by name. More

Perfect! From start to finish this was a great car buying experience! The delivery experience was awesome. I would recommend Johnson Lexus to all my friends. L From start to finish this was a great car buying experience! The delivery experience was awesome. I would recommend Johnson Lexus to all my friends. Love, love my new RX 350. More

Amazing!! This was one of the most pleasant car buying experiences I have ever had. It was my first experience buying a car all by myself, and Johnson Lexus l This was one of the most pleasant car buying experiences I have ever had. It was my first experience buying a car all by myself, and Johnson Lexus left no stone unturned in treating me like their most important customer. My family members and I will definitely be back, and I love my new car!!! More

Wish there were 10 STARS because this dealership deserves it I purchased a car from Johnson Lexus on July 30, 2016. This is the second vehicle I have purchased from Johnson Lexus in Raleigh from Tim DaCosta. B I purchased a car from Johnson Lexus on July 30, 2016. This is the second vehicle I have purchased from Johnson Lexus in Raleigh from Tim DaCosta. Both Tim and the entire team are awesome. I have so much trust in Tim, I did not even test drive the car before buying it. Tim has a great personality and is extremely helpful and honest. He is very attentive and has excellent communication with his customers. I would highly recommend this dealership to everyone. They will have my business for life! More

So Amazing To be greeted with a warm smile and excellent sales customer service, why not get another Lexus. I can't imagine any other vehicle other than a Lexus To be greeted with a warm smile and excellent sales customer service, why not get another Lexus. I can't imagine any other vehicle other than a Lexus More

Excellent care buying experience! My son and I went to this dealership to buy a used car and we were taken care of by Sergio. Sergio had a very positive, upbeat attitude and he made ou My son and I went to this dealership to buy a used car and we were taken care of by Sergio. Sergio had a very positive, upbeat attitude and he made our car buying experience very enjoyable. I have had very negative experiences in the past, so I was grateful to have Sergio guide us through the process. He went above and beyond to make our car buying experience a positive one. My husband was not able to make it to the dealership so Sergio had Mr. Priest drive to our home to finish up the paperwork! Mr. Priest was also very friendly and courteous and it made our car buying experience even more outstanding. We will definitely recommend this dealership to all our friends and family. Everyone that we encountered was professional, friendly and knowledgeable. More

Best Car Buying Experience Ever!!! This my first Lexus and I must say I'm very happy so far with car, and couldn't be more satisfied and pleased with the entire experience from the init This my first Lexus and I must say I'm very happy so far with car, and couldn't be more satisfied and pleased with the entire experience from the initial contact until I drove away in my vehicle! All because of the BEST Sales Consultant ever - Eb Udofia! He was responsive, attentive, professional and went above and beyond to ensure that I was getting exactly what I wanted! He's an awesome guy and if you're in the market; I highly recommend you asking for him! April in finance was also a pleasure to meet - she encouraged me go with another finance option that got me a better rate and saved me money!! Highly recommend them both, and of course, I recommend Johnson Lexus! More