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Johnson Lexus Of Raleigh

Raleigh, NC

4.9
2,281 Reviews

5839 Capital Blvd.

Raleigh, NC

27616

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Showing 2,281 reviews

July 16, 2025

I have no response for this question about the dealership at this time. Thank you’ More

by Ms. Fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerald and Earl were very polite and helpful.
Jul 16, 2025 -

Johnson Lexus Of Raleigh responded

We appreciate your feedback and are always happy to assist you. Please reach out anytime if you'd like to discuss your experience in greater detail.

July 16, 2025

The service is very good and they allow you get loaner cars. They are very dependable. More

by larryb1560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Jul 16, 2025 -

Johnson Lexus Of Raleigh responded

Thank you, Larry, for stopping by to leave Johnson Lexus of Raleigh a wonderful review!

July 16, 2025

Eb was my sales rep. He was referred by a friend who had a great experience with him. Johnson Lexus of Raleigh has a great reputation. I’ve had friends and family purchas More

by Murraicr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eb Udofia
Jul 16, 2025 -

Johnson Lexus Of Raleigh responded

Thank you for choosing Johnson Lexus of Raleigh! We are happy to hear that Eb went above and beyond to get you into your new car.

July 12, 2025

Very professional and organized. The service department has longtime employees who are knowledgeable and friendly. I like the pictures sent while the car is in the service department More

by Jeffwilson1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ingram II
Jul 14, 2025 -

Johnson Lexus Of Raleigh responded

Thank you for the 5-star review, Jeff. We appreciate your business and we hope to see you again at Johnson Lexus of Raleigh.

July 12, 2025

Great service, always dependable and able to get service when I need it! Service representative is exceptional More

by ron_conway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Roberts
Jul 14, 2025 -

Johnson Lexus Of Raleigh responded

Ron, we strive to deliver exceptional service, and it is gratifying to know that this has been your experience! Thank you for trusting Johnson Lexus of Raleigh with your business.

July 05, 2025

Johnson Lexus handled all of my vehicle’s maintenance needs in a professional and efficient manner. Tanner, my customer service professional, was particularly helpful. More

by Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Jul 07, 2025 -

Johnson Lexus Of Raleigh responded

Marshall, thank you for sharing your positive feedback. Tanner and our team are proud to have earned your business and your five-star review!

July 03, 2025

Does not respect time. Made service appointment for 1:30pm for a simple engine oil and filter change. Arrived on time. The car was checked in by Jonathan Rico service a More

by leejsung19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Rico (service advisor) Scott Parrish (service manager)
Jul 07, 2025 -

Johnson Lexus Of Raleigh responded

We are very sorry to hear about your experience with the service appointment. We strive for timely and efficient service, so it's disappointing to learn that we fell short during your visit. Your feedback is important, and we'll address this internally to improve our scheduling process. If you'd like to discuss further or have any other concerns, please feel free to reach out directly. Thank you, Anna Haddock - Marketing Coordinator - ahaddock@johnsonautomotive.com

June 30, 2025

Andreas is the best , all service has been excellent for 20 years now . Would not go anywhere else More

by SandraBarnett6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Jul 02, 2025 -

Johnson Lexus Of Raleigh responded

Sandra, thank you for being such a great customer of Johnson Lexus of Raleigh! Andreas will appreciate the shout-out!

June 23, 2025

Excellent service from start to finish. Kierstyn kept me informed. She was very kind, courteous and professional. Thank you for making my experience with Johnson Lexus pleasant. More

by J. Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kierstyn
Jun 24, 2025 -

Johnson Lexus Of Raleigh responded

It's terrific to hear that Kierstyn provided you with excellent service at Johnson Lexus of Raleigh! Thank you for sharing your positive experience and kind words.

June 18, 2025

Johnson Lexus is always awesome. .. I am on my 10th GX 460. and would never go anywhere else. Justin in service is so easy to work with..an asset to the JOHNSON TEAM. More

by adstuff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUSTIN. (IN SERVICE ) gets 5 STARS FROM ME ., Larry Howell
Jun 20, 2025 -

Johnson Lexus Of Raleigh responded

Thank you for your loyalty and kind words about Johnson Lexus of Raleigh! We're delighted to hear that Justin in service has made such a positive impact on your experience. We look forward to continuing to serve you with excellence!

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