Johnson Kia Annapolis

Service in June addressed one of many issues with my new purchase--completed the recall service. However, my request to update the infotainment system wasn't addressed, to provide me with the fob replaceme purchase--completed the recall service. However, my request to update the infotainment system wasn't addressed, to provide me with the fob replacement code wasn't addressed, conduct a satisfactory detailing of my new purchase wasn't addressed. Furthermore, my repeated texts to Molly were never answered. In summary, I caution against using Johnson KIA for service. More

I had a check engine light come on about 6 months ago. Brought it to local mechanic who said I needed to bring it to the dealership. Over 5 separate trips and $2500+ (on an optima worth $6k) My car is in Brought it to local mechanic who said I needed to bring it to the dealership. Over 5 separate trips and $2500+ (on an optima worth $6k) My car is in worse condition. The last time I went there to pick up my car, I didn’t even make it out of the parking lot before the engine light came back on. I went for two months without an update, so I called multiple times trying to figure out what happened and it’s turned out they do not have a certified mechanic that can work on Hybrid/EV vehicles. Half the cars they sell are hybrid/EV. The shop manager is not able to give any kind of eta, complained about how they aren’t making money, so he understands where I’m coming from?!? We bought our most recent Telluride there and I implore you to goto any other KIA dealership. Johnson KIA is the worst service and sales that I could even fathom. More

We had tried a few other dealerships along the same strip in Annapolis when I stopped by Johnson Kia, so I wasn’t really expecting to actually get anything that day. Lamont was a displayed remarkable patien in Annapolis when I stopped by Johnson Kia, so I wasn’t really expecting to actually get anything that day. Lamont was a displayed remarkable patience with my unrealistic original expectations and pointed me towards the vehicle that I needed. More

Johnson Kia has been the most professional and efficient in attitude and service regarding the maintenance of my vehicle. in attitude and service regarding the maintenance of my vehicle. More

The entire service team is personable, helpful, and really puts in the extra effort to make sure your car is well taken care of before they let you get back on the road. Sean and Stefano have always be really puts in the extra effort to make sure your car is well taken care of before they let you get back on the road. Sean and Stefano have always been fantastic and I trust them to get me what I need at a good rate. More

Very pleasant transaction. No hassle. Sales person very helpful and knowledgeable. Was in and out within 3 hours. Will do business with them again in the future. No hassle. Sales person very helpful and knowledgeable. Was in and out within 3 hours. Will do business with them again in the future. More

Stefano was most helpful getting my rattling noise figured out. Had part ordered from Kia. Replacement part arrived. Made another service appointment and work was completed in 3 hours. Very profession figured out. Had part ordered from Kia. Replacement part arrived. Made another service appointment and work was completed in 3 hours. Very professional and friendly. Will definitely return for all my service work. More

Problem was solved,repaired same day. Staff was friendly and very helpful. Service was great. Staff was friendly and very helpful. Service was great. More

Worst car buying experience I've ever had. Service won't answer my calls or call me back. My brand new kia k5 gt has been at the dealer 3 times in under 1500 miles. I still have chips in the p Service won't answer my calls or call me back. My brand new kia k5 gt has been at the dealer 3 times in under 1500 miles. I still have chips in the paint that weren't taken care of and I was told theh would be. My car is at the dealer now for 2 weeks with no movement, no call or update. If they only communicate the experience would be a lot better and make me feel better as a buying customer. The mechanic also took my car 85mph + while test driving. Service manager Shawn laughed as he told me he told the mechanic to slow down. Nothing else was done. I hope that nobody else has this experience like I have. It's created a lot of stress as I'm now at 600+ in rentals. I call even the general manager and left 5 plus messages with no callback. It's almost unreal how they do this to people and nothing happens. More

Service was quick and easy. Wait time short, will go back again. Worth the effort. Wait time short, will go back again. Worth the effort. More