Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
302 Reviews of Johnson Ford - Service Center
Sort by
February 27, 2020
Great Service Went in for a problem with the rear right tire on my 2017 Ford Edge, the tire pressure light kept coming on even after I added air... they found out i Went in for a problem with the rear right tire on my 2017 Ford Edge, the tire pressure light kept coming on even after I added air... they found out it was a nail in the tire and fixed it! More
by Little
Employees Worked With
Service writer Alex
February 15, 2020
Great timely service on my GT for oil change, tire rotation and maintenance review. The availability to be picked up at work to get car was a blessing. . Thank you! rotation and maintenance review. The availability to be picked up at work to get car was a blessing. . Thank you! More
by Almazar@comcast.net
Employees Worked With
Not sure, Bill or Bob
February 03, 2020
2018 Ford Explorer This is our 2nd & last Ford product. The vehicle at 21,000 miles at 50mph cut off all power ( not a stall). The dealership had the vehicle for severa This is our 2nd & last Ford product. The vehicle at 21,000 miles at 50mph cut off all power ( not a stall). The dealership had the vehicle for several days & were unable diagnose the vehicle with any issues. This vehicle is not safe & I will not drive it with my family in it for fear that it will fail again. They returned the vehicle after driving it all week to seek a diagnosis, with no gas. While the staff in service are kind they were unfortunately not helpful. Unfortunately I have 2 years left on this lease. More
by Evecull
Employees Worked With
Emily
January 31, 2020
Works Service Scheduled for a Tuesday morning 08:00 - dropped off car the night before. Requested service performed by noon. The service was completed by 09:45. As Scheduled for a Tuesday morning 08:00 - dropped off car the night before. Requested service performed by noon. The service was completed by 09:45. As always Lucas Ford performed without incident. They are always very efficient and helpful to any needs. very friendly staff. Will continue to come to Lucas Ford for all my car's needs. More
by rwenner
Employees Worked With
Dustin
January 31, 2020
I brought my escape in recently for a check engine light. The technician and service manager diagnosed the problem which was minor free of charge. This is outstanding service and I would recommend Lucas forw The technician and service manager diagnosed the problem which was minor free of charge. This is outstanding service and I would recommend Lucas forward to all my friends for vehicles and service. I am More
by Kgbellan
Employees Worked With
Service rep
January 12, 2020
service and repair center the car I bought was from a used car dealership and I came to the maufacred name to get a overall check and they did a through check on the the car I bought was from a used car dealership and I came to the maufacred name to get a overall check and they did a through check on the car and I thank you guys so much More
by Jerseyboy25
Employees Worked With
james
December 29, 2019
The Representative that attended to me was very prompt, very cordial. He explained everything to me. I was pleased with the service received.. The waiting in the lobby to receive my car was reasonable. very cordial. He explained everything to me. I was pleased with the service received.. The waiting in the lobby to receive my car was reasonable. More
by olusegunajayi
Employees Worked With
Service Rep.
December 24, 2019
Michaels customer service was excellent. I received multiple updates about my car and what time it would be done. It was completed in a timely manner. Thank you for the great service!! multiple updates about my car and what time it would be done. It was completed in a timely manner. Thank you for the great service!! More
by Mthomas1797
Employees Worked With
Michael Hess
January 24, 2017
Very slow service. Up charge on parts for service work. Was there last month for oil change had appointment still took 2.5 hrs bought premium care with truck heated seats not working they say filters bad o Was there last month for oil change had appointment still took 2.5 hrs bought premium care with truck heated seats not working they say filters bad ok $60.00 per filter $85.00 to replace call there parts dept he tells me $ 23.00 each Had to replace key switch $100.00 deductible on premium care ok. Window issue they say window vent but vent is held on with tape above window they want to charge $110.00 for looking at it premium care covers parking brake, drags when released they say I need brakes Also had battery installed while truck was there $180.00 ok. Long story short bill came to $ 750.00. Had to argue with them to reduce $. Still paid over $400.00 for battery and 100.00 deductible going to Miller ford should have done that first don't go there unless you want to get screwed over More
by Blacktrain
Employees Worked With
Dustin , also service manager John ?
January 24, 2017
Up charge on in house parts Took f 150 in for premium care warranty work heated seats not working tell me filters need replacing $60.00 per filter $85.00 for labor 10 minute jo Took f 150 in for premium care warranty work heated seats not working tell me filters need replacing $60.00 per filter $85.00 for labor 10 minute job call parts dept at Lucas parts guy says $23.00 each key switch needed replaced ok premium care covered issue with window when going up it goes down they say it's window vent . Vents are the glue on Lucas wants $110.00to reposition exhaust leak Lucas says shield clamp not covered all they replaced is clamp shield rattles also had battery installed truck was in shop parking brake drags when released premium care warrants that say I need brake job $they call back with $1700.00 + quote long story short Battery, key switch clamp on muffler was work performed bill $750.00 had to argue with them to get bill to $430.00 170 for battery and $100.00 deductible was the bill also was there last month for oil change 2.5 hrs with appt I would never go back or recommend Lucas for services should of went to Miller ford More
by Blacktrain
Employees Worked With
Dustin, Service manager John ?
