Johnson Ford - Service Center

Emily my service manager was courteous, and helpful. Waiting area was clean and comfortable. 2nd service at Lucas. Waiting area was clean and comfortable. 2nd service at Lucas. More

Good communication from the start. Helpful staff, who tries to get you in and out efficiently. Helpful staff, who tries to get you in and out efficiently. More

I’ve always brought both of my vehicles to this location and always have been greeted with a friendly. I feel appreciated as a customer when I’m being serviced there. and always have been greeted with a friendly. I feel appreciated as a customer when I’m being serviced there. More

Stephon the service advisor was great . the cashier was friendly and pleasant waiting area was convenient the technician needs to be retrained in many area’s of service the cashier was friendly and pleasant waiting area was convenient the technician needs to be retrained in many area’s of service More

Always a good experience with this service department. Service writers are friendly. thank you very much Service writers are friendly. thank you very much More

I've been driving Ford Explorers since the early 1990's from Lucas Ford only. The service has always been excellent. Like the way they keep improving the service department. That's the main reason I onl from Lucas Ford only. The service has always been excellent. Like the way they keep improving the service department. That's the main reason I only buy from Luas Ford. More

It was very expensive and the reason why I don’t get anything done at the dealership. I had to return 3 times to get my tail light replaced. I paid 200.00 for them to just look at the front seat motor a anything done at the dealership. I had to return 3 times to get my tail light replaced. I paid 200.00 for them to just look at the front seat motor and the tail light. I couldn’t get both done because it was way to expensive. I did get the tail light done. I was told that I wouldn’t be charged the 200.00 for the work if I got it done there. So, because I only got the tail light I still had to pay the 200.00 plus the work for the tail light for a total of $660. If I didn’t have to go get it done there I wouldn’t have. So, front desk staff was nice but way too expensive. More

LUCAS SERVICE IS THE BEST WE HAVE DOING OUR SERVICE WORK WITH THEM FOR TEN YEARS. THEY WILL ALWAYS BE A TEN IN MY BOOK!!! WITH THEM FOR TEN YEARS. THEY WILL ALWAYS BE A TEN IN MY BOOK!!! More

Worst service I've had there and I will not be returning. I'm not sure if there's enough space here to write my full experience but it took over 4 hours for an oil change and tire rotation and that's very ba I'm not sure if there's enough space here to write my full experience but it took over 4 hours for an oil change and tire rotation and that's very bad. Not to mention that they never called to let me know my vehicle was ready. I called them after 3 hours and they said they were just finishing up and they'd call me. Another hour went by so I finally decide to just walk in and all 3 of them are playing on their phones. One said that they just dropped off my paperwork a few seconds ago but my dashcam says it was 47+ minutes. Apparently Facebook and TikTok must be more important so I will never be returning again. I also never received the results of my 21 point inspection. I've been here a few times for service before but that is now over. I'll find someone that actually gives a crap about people's time. More

Everything was great as always,the staff and phone people are always very nice...Thanks are always very nice...Thanks More