Johnson Ford - Service Center

I took my vehicle in in June with transmission issues. They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and was told nothing. I called in September and got a different service advisor who put me on hold for a few minutes and then told me a fix WAS available. I brought my car in and after the software update the issue was still happening so I was approved for a new transmission. But then apparently 3 techs quit the same week and I was told it couldn’t be done yet because they didn’t have the staff. At this point my car was dangerous to drive. I ended up dropping it off at the dealer and getting a loaner, and my car was fixed a little more than a week later. Liza the advisor was great but the entire experience and delays were not pleasant More

Well done. work was done in good time.People were polite and very helpful and did a good job work was done in good time.People were polite and very helpful and did a good job More

Failed to return vehicle in same working condition as it was when dropped off. Service was to repair radio that stopped working. This is the second instance of the radio failing to work on my F150. When I u was when dropped off. Service was to repair radio that stopped working. This is the second instance of the radio failing to work on my F150. When I used the vehicle later that day, the heater and defrost did not work. Tried calling the service department and got put on hold and then hung up on. Took the truck back the next day and had to tell them to fix it. The service tech "forgot" to reattach what was disconnected to fix the radio. Very poor service on so many levels. It's not acceptable that the vehicle isn't checked prior to be returned to the owner. Other dealership service departments do it. More

Friendly staff that keep you informed regarding your vehicle. Prompt shuttle service to and from service center. vehicle. Prompt shuttle service to and from service center. More

i was charged $24 for coolant but I had to fill my coolant reservoir as I was driving home from the service center, my tank was 3/4 empty and I had filled it up 2 days before I drove it there. Disappo coolant reservoir as I was driving home from the service center, my tank was 3/4 empty and I had filled it up 2 days before I drove it there. Disappointed and feel I should be reimbursed that $24 More

I took my vehicle for a recall and was told that it wasn't my transmission it was the transmission clutch. My vehicle was taken to Miller Ford in Mt. Holly and I was told it was the transmission and wa wasn't my transmission it was the transmission clutch. My vehicle was taken to Miller Ford in Mt. Holly and I was told it was the transmission and was told by Miller Ford how much it would cost for the transmission. Just not happy with the outcome More

The service was excellent as always. Greeted with professionalism and courtesy. The wait for was car was only about an hour and I was expected to wait longer. That was a very pleasant Greeted with professionalism and courtesy. The wait for was car was only about an hour and I was expected to wait longer. That was a very pleasant surprise. More

My service and the recall was completed in a reasonable time. And as always I was kept informed re: the work being done. time. And as always I was kept informed re: the work being done. More

awful with communication the only way i could get any update about my car was if i called and they broke something in my car extending the already 3 week long repair for 5 more days update about my car was if i called and they broke something in my car extending the already 3 week long repair for 5 more days More

Lucas Ford has been my dealership since 1969 and because of their service and caring about their customers is a reason I continue to come back. of their service and caring about their customers is a reason I continue to come back. More