Johnson Ford - Service Center

I wish they cleaned around the door handles that were fixed. Service writer did call and explain the parts had to be ordered. Repairs were completed the next day. fixed. Service writer did call and explain the parts had to be ordered. Repairs were completed the next day. More

Lucas Ford is THE BEST. Fast, professional, courteous - great team w/ great attitudes. Thanks Lucas! Fast, professional, courteous - great team w/ great attitudes. Thanks Lucas! More

Mobile oil was easy, fast and professional would definitely recommend to any one that needs a oil change definitely recommend to any one that needs a oil change More

Clean well lite facility. .Professional..swift..explain every aspect of the car..enjoyable experience..would recommend to others.. .Professional..swift..explain every aspect of the car..enjoyable experience..would recommend to others.. More

Best Ford service around. Always bring my vehicles last minute without appointments and they still always get me in. Awesome people Always bring my vehicles last minute without appointments and they still always get me in. Awesome people More

They fixed my issue after another dealership let me down. I will definitely use Lucas Ford from now on. I will definitely use Lucas Ford from now on. More

Horrible customer service. No courtesy call. Vehicle was left over weekend and wasn’t worked on till Monday. No communication No courtesy call. Vehicle was left over weekend and wasn’t worked on till Monday. No communication More

My last repair took over 7 days to complete. This did not include the time just to get an appointment . After getting my vehicle in it took more than two days to get the replacement part. The sh This did not include the time just to get an appointment . After getting my vehicle in it took more than two days to get the replacement part. The shop could not remove one exhaust manifold bolt so the repair was completed with missing manifold bolt which was not satisfactorily done. More

Outstanding Service by everyone! Told in advance how long service would take and it WAS Told in advance how long service would take and it WAS More

I took my vehicle in in June with transmission issues. They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and They were not able to fix the issue The service tech, Stephon told me he’d call as soon as an update was available. I called in July and August and was told nothing. I called in September and got a different service advisor who put me on hold for a few minutes and then told me a fix WAS available. I brought my car in and after the software update the issue was still happening so I was approved for a new transmission. But then apparently 3 techs quit the same week and I was told it couldn’t be done yet because they didn’t have the staff. At this point my car was dangerous to drive. I ended up dropping it off at the dealer and getting a loaner, and my car was fixed a little more than a week later. Liza the advisor was great but the entire experience and delays were not pleasant More