Johnson Ford - Service Center

Replaced wiper blade became detached, when first used after service. Front passenger seat was dirty left dirty following service.More attention should be taken by mechanic. after service. Front passenger seat was dirty left dirty following service.More attention should be taken by mechanic. More

Have always been extremely satisfied with the service and the treatment by Lucas employees whenever I have taken my vehicle in for service. the treatment by Lucas employees whenever I have taken my vehicle in for service. More

The mechanic will never work on my vehicle ever again. I got an oil change and he left the dipstick half out of the tube. He had a hard time getting the air pressure nozzle on the tire. The service took f I got an oil change and he left the dipstick half out of the tube. He had a hard time getting the air pressure nozzle on the tire. The service took forever More

Liza is a Great services writer, Greg pay ls attention to detail and is extremely thorough Love the pictures and videos of what needs to be done detail and is extremely thorough Love the pictures and videos of what needs to be done More

Great service and quality of work! Liza is amazing and always goes above and beyond! Liza is amazing and always goes above and beyond! More

Very good, if possible could you change the name on the records to Gary Brennfleck? Thank you…..Same address, telephone number 6095163661….Mike was extremely helpful, as all the staff records to Gary Brennfleck? Thank you…..Same address, telephone number 6095163661….Mike was extremely helpful, as all the staff More

I was kept informed while i waited for my service to be completed. The sevice area was clean and the staff always courteous. completed. The sevice area was clean and the staff always courteous. More

Third time our explorer has same issues and we were reassured it was working and “they would put their own family in it” for it to lock up steering wheel less than a week later and have warning labels reassured it was working and “they would put their own family in it” for it to lock up steering wheel less than a week later and have warning labels come back up. More

Works site price duspute, 89. 00, Lucas site said 79.99. Advisor said lower Price was without tire rotation. I showed him the Lucas site price. and that it included tire rotation. 00, Lucas site said 79.99. Advisor said lower Price was without tire rotation. I showed him the Lucas site price. and that it included tire rotation. He said he would have to check with his manager. He did give me $10 credit from the 8999 invoice. The tire rotation was not done, tires were marked by me. Tire pressure on all tires were the same when I took the car in. Left rear was at 33 pounds. Even after driving it.There were no fingerprint marks on any of the wheels, especially the front that had a lot of brake dust. Valve cap from left rear was missing when I took the vehicle in, still missing when I received it back. My question is was any of the service other than the oil chain done . The Ford reward points were not added as of my departure or even last night. The advisor only said Mr. knight your car is done and the cashier has your your bill. The last advisor which I think was amanda was really great the last time I was there. It appears that this is visor did not have time or maybe even. The tires on my car this time are different from the last service I had. They are brand new. Only have 5,000 miles. I had another dealer that is also 45 minutes away.send me $69.99 offer, and military discount. My great experience with my rep the last time made my decision for me..she took time to listen to my concerns. For service and repair. Her professionalism, and courtesy was beyond great. This is what easily won the battle over price. This advisor was quick.. Thank you, happy new year More

The service department at Lucas Ford is exceptional. The reps and the technicians are extremely helpful and clearly explain everything that needs to be done on your vehicle. I would highly recommend thi The reps and the technicians are extremely helpful and clearly explain everything that needs to be done on your vehicle. I would highly recommend this dealership to anyone looking for extraordinary service! More