Johnson Dodge Chrysler Jeep

Recently purchased a new jeep at this dealership. The salesman did a good job in showing the car and working with us. The only issue is that he must have told us 6 times to make sure we fill out the surv salesman did a good job in showing the car and working with us. The only issue is that he must have told us 6 times to make sure we fill out the survey we would receive and give all 10's (the highest rating). If this needs to be said over and over something must be up. We found this out after coming back for something that was part of the sale, but couldn't be put on right away. Well after after a week the part came in, it was installed but was not as described during the sales process. Afetrea screaming match with the GSM, he said the item would be taken off and replaced by the correct one. Within and hour of leaving this dealer the service mgr call to say they would modify the item rather than replace it. I now need to go back again and argue with them. This is over a $180.00 add on item. This dealer is a joke. With so many othet choices, stay away from this place. More

Johnson Dodge told me anything I want to hear to sell me a vehicle and now three years later they are unresponsive and not helpful. They are refusing to honor the warranty they provided when purchased. They a vehicle and now three years later they are unresponsive and not helpful. They are refusing to honor the warranty they provided when purchased. They do not return my call and when I finally get someone on the phone which usually takes about three calls they seem giddy to tell me they won't cover it. I will not buy another vehicle from Johnson Dodge and wouldn't recommend to my worst enemy. I also will not purchase another Jeep as they are made with subpar material. More

I came in for a simple part for my jeep and once I bought it 15minutes later I found out it wasn't the correct part so I returned it. When asked to return it the parts employee (mike) instantly through a sn it 15minutes later I found out it wasn't the correct part so I returned it. When asked to return it the parts employee (mike) instantly through a snobby comment at me that I cannot return it. After arguing with me in front of the entire staff and parts department, he inspected the part and saw it hadn't been used. He gave me to the receptionist (who was polite and professional) mike continued to talk about me to his coworkers and bad mouthing me. Never going there for any parts or services . More

foul language and disrespectful towards sales staff. complaining to salesman about my simply wanting information (brochure) and not ready to buy the same day..certainly not the salesmans fault.. complaining to salesman about my simply wanting information (brochure) and not ready to buy the same day..certainly not the salesmans fault.. More

Went in to purchase a used car. Test drove it, loved it, decided to buy it. I made a very fair offer for the car based on A LOT of internet research and book values (Asked for $1700 off price.. it was a pre decided to buy it. I made a very fair offer for the car based on A LOT of internet research and book values (Asked for $1700 off price.. it was a previous rental car) . I also asked for a fair offer of my 2009 Jeep Wrangler Very Good Condition, low mileage trade in based on 4 different book values. The salesman said the offer looked ok to him and went in the back to see "the guy". He came out about 15 minutes later with an attitude telling me that he has no intention of coming anywhere close to those numbers. He undercut what I wanted for my Jeep by $3000 which wasn't even "fair condition" Market value and proceeded to insult me by telling me "I dont know where you got any of your numbers, but you are waaay off". If you want this car, you need to come up to this.. Which based on his numbers was full price of the car and $3000 lower than the value of my Jeep.. $5000 more than I intended to pay. I told him I will not come up to those numbers because my offer was fair and that he was totally trying to rip me off. I was more than prepared to haggle some pricing but he got very nasty and arrogant and said he would move many a couple of hundred dollars but that was all. So I told him he was out of his mind and left.. Needless to say.. I found the same car at Atlantic Chrysler, got the exact price I offered, got just about what I wanted for my Jeep.. Which was $2600 more than HIS book value that my Jeep was supposedly worth and got a great deal with an extremely friendly salesperson. I am so glad I did not give this dealership my money! They do not deserve it!! Rude.. Arrogant.. Unhelpful and trying to rip off a girl for all the equity in her trade in.. Stay Away! More

Just bought 11' Dodge Ram from Johnson Dodge. I have to say that the process was pretty easy. I knew what I wanted and how much I wanted to pay and they had no problems meeting my needs. Got the unlimited say that the process was pretty easy. I knew what I wanted and how much I wanted to pay and they had no problems meeting my needs. Got the unlimited miles, bumper to bumper for a resonable price. They even lowered the cost so as to meet my monthly payment request. (Pretty nice) My payment came out to $xxx.89 and I requested they make it an even $xxx and they did that too. (It's the small things/effort like this that'll keep me coming back.) The day of the sale, I drove my Durango to pick up the RAM and the Durango check engin light came on. This dealership took my car into the service department at 4PM in the afternoon and took care of the bad sensor right then and there. (They may have done this to seal the deal on the RAM car sale BUT fact is they didn't have to do it at all.) That's above and beyond in my book. Over all I have to say my initial assesment of this Dealership is very good. Staff is friendly and professional. My sales rep (Alan) took time out to listen and answer every question I had. Very patient. I am hoping that this is how this dealership is all the time and not just at the time of a sale. If so, I will be going to and using this dealership for both my Dodge trucks. Thank you Johnson Dodge in Budd Lake, NJ More

This is a great dealership. They have wonderful costumer service and really work to get you a car and price you are happy with. What a great experience. We would definitely reccomend this dealership. service and really work to get you a car and price you are happy with. What a great experience. We would definitely reccomend this dealership. More

My first visit to Johnson Dodge Chrysler Jeep was to experience first-hand the Chrysler 300's Unconnect media player, in particular the Garmin Nav product. I wanted to be sure that the Garmin's Voice R experience first-hand the Chrysler 300's Unconnect media player, in particular the Garmin Nav product. I wanted to be sure that the Garmin's Voice Recognition met my expectations, because this feature was recently updated. The 2011 model did not have voice connectivity with the OEM Garmin. Jim Barnes (sales) allowed me to play with the unit for an hour; I was convinced this would work for me. We sat down to complete a sales order for the recently announced (2012 late edition) 300 Luxury Series. Well, the order sheet that Jim had didn't include the Luxury Series package, but I was happy to return the next day when we consummated the deal. In fairness there was no dickering about price; I used an Auto Buying Program that provided a very fair price. For once buying a car was not a painful experience. Jim called me at least weekly during the 15-week duration until I picked-up my car. Yes, in the auto industry it's so easy to find sales people who are disingenuous and adversarial...not Jim. He has been open and candid since we first met, and has shown to be a partner throughout the auto purchasing process. I really find it difficult to understand how many other raters of this dealership had contrary experiences. Even my off-the-cuff banter with other sales people at Johnson have all been friendly exchanges. I am at a loss why some customers have had such a different point of view. In preparing for the delivery of my car, Jim introduced me to Dennis Pariso in the Service Department. Dennis was very gracious to take the time to hear about specific service I requested at the time of my car's delivery. Essentially, Dennis was happy to comply if it made me happy, and that's what...putting the customer first...is all about! Trust me, this is not customary, because most new car buyers just want their car cleaned and they're happy to leave the dealership. But I did run into a few snags with the new car regarding USB connectivity between the Uconnect media player and my iPhone. Peter Candito played a significant role in resolving the bugs. Most of all his patience, his resolve, and his personal concern to assure the car fully met my expectations is what pulled it all together. So often I hear people say that as soon as the dealer has your money (the final transaction at delivery) their personal service comes to an end. From my experience, this is just not the case at Johnson Dodge Chrysler Jeep. More

Had to cancel deal due to situation beyone are control. dealer is still has not refunded back $500.00 deposit. Now wants to pay us back by check. I don't understand why they just can't refund our CC. dealer is still has not refunded back $500.00 deposit. Now wants to pay us back by check. I don't understand why they just can't refund our CC. More

This dealership is a Joke. My experience with them has been horrible. In August 2010, I bought a brand new 2010 Chrysler Town & Country (Black on Black) and at that time Chrysler was offering a rebate of been horrible. In August 2010, I bought a brand new 2010 Chrysler Town & Country (Black on Black) and at that time Chrysler was offering a rebate of $1,000.00 if you were coming off a lease from another company. I showed the salesman all the paperwork from Honda to prove that I was coming off a lease on a Honday Odyssey. The salesman guaranteed that I am eligible for the $1,000.00 rebate and will receive the rebate check in the mail. Needless to say, we never received the rebate check. I visited the dealership 3 times since and now nobody there knows anything about a rebate. I showed them the paperwork from Honda again but to no avail...They always act as if they are busy. They always tell me 'Leave us your number and email address and we will get back to you after we research what happened'..6 months later there is no response. More