Johnson Dodge Chrysler Jeep

This is a great dealership. They have wonderful costumer service and really work to get you a car and price you are happy with. What a great experience. We would definitely reccomend this dealership. service and really work to get you a car and price you are happy with. What a great experience. We would definitely reccomend this dealership. More

My first visit to Johnson Dodge Chrysler Jeep was to experience first-hand the Chrysler 300's Unconnect media player, in particular the Garmin Nav product. I wanted to be sure that the Garmin's Voice R experience first-hand the Chrysler 300's Unconnect media player, in particular the Garmin Nav product. I wanted to be sure that the Garmin's Voice Recognition met my expectations, because this feature was recently updated. The 2011 model did not have voice connectivity with the OEM Garmin. Jim Barnes (sales) allowed me to play with the unit for an hour; I was convinced this would work for me. We sat down to complete a sales order for the recently announced (2012 late edition) 300 Luxury Series. Well, the order sheet that Jim had didn't include the Luxury Series package, but I was happy to return the next day when we consummated the deal. In fairness there was no dickering about price; I used an Auto Buying Program that provided a very fair price. For once buying a car was not a painful experience. Jim called me at least weekly during the 15-week duration until I picked-up my car. Yes, in the auto industry it's so easy to find sales people who are disingenuous and adversarial...not Jim. He has been open and candid since we first met, and has shown to be a partner throughout the auto purchasing process. I really find it difficult to understand how many other raters of this dealership had contrary experiences. Even my off-the-cuff banter with other sales people at Johnson have all been friendly exchanges. I am at a loss why some customers have had such a different point of view. In preparing for the delivery of my car, Jim introduced me to Dennis Pariso in the Service Department. Dennis was very gracious to take the time to hear about specific service I requested at the time of my car's delivery. Essentially, Dennis was happy to comply if it made me happy, and that's what...putting the customer first...is all about! Trust me, this is not customary, because most new car buyers just want their car cleaned and they're happy to leave the dealership. But I did run into a few snags with the new car regarding USB connectivity between the Uconnect media player and my iPhone. Peter Candito played a significant role in resolving the bugs. Most of all his patience, his resolve, and his personal concern to assure the car fully met my expectations is what pulled it all together. So often I hear people say that as soon as the dealer has your money (the final transaction at delivery) their personal service comes to an end. From my experience, this is just not the case at Johnson Dodge Chrysler Jeep. More

Had to cancel deal due to situation beyone are control. dealer is still has not refunded back $500.00 deposit. Now wants to pay us back by check. I don't understand why they just can't refund our CC. dealer is still has not refunded back $500.00 deposit. Now wants to pay us back by check. I don't understand why they just can't refund our CC. More

This dealership is a Joke. My experience with them has been horrible. In August 2010, I bought a brand new 2010 Chrysler Town & Country (Black on Black) and at that time Chrysler was offering a rebate of been horrible. In August 2010, I bought a brand new 2010 Chrysler Town & Country (Black on Black) and at that time Chrysler was offering a rebate of $1,000.00 if you were coming off a lease from another company. I showed the salesman all the paperwork from Honda to prove that I was coming off a lease on a Honday Odyssey. The salesman guaranteed that I am eligible for the $1,000.00 rebate and will receive the rebate check in the mail. Needless to say, we never received the rebate check. I visited the dealership 3 times since and now nobody there knows anything about a rebate. I showed them the paperwork from Honda again but to no avail...They always act as if they are busy. They always tell me 'Leave us your number and email address and we will get back to you after we research what happened'..6 months later there is no response. More

There was No mistake made here .. I asked if they could find a Dodge Durango the same one at another dealership that just sold and told me they found one and needed $500.00 for a deposit to hold the truck find a Dodge Durango the same one at another dealership that just sold and told me they found one and needed $500.00 for a deposit to hold the truck .This Dealer Tried to sell me a Truck that was already Sold I received an invoice of the same truck I showed them earlier to compare that was already sold . Over a week and still have not received a refund .PROCEED WITH CAUTION . More

I went to this dealership for information and got just that, no high pressure, they even gave me an honest price when I told them I was not ready to buy. I returned with my wife, they remembered me and t that, no high pressure, they even gave me an honest price when I told them I was not ready to buy. I returned with my wife, they remembered me and took great care of us both. Best price in the county, I shopped a number of other dealers. The new Ram truck is great but the people at Johnson are even better. I am over 70 years old and have bought alot of new vehicles in my day I have never had a dealer treat me like these folks. Jeremy is a great kid and all my family will be going to him in the future. Thanks for a great experience Johnson. More

FIVE STAR SERVICE? WRONG!!! It is crystal clear why Chrysler is in trouble, they let a service department like this exist, I took my vehicle in for a minor issue and now it is almost a year later, And Chrysler is in trouble, they let a service department like this exist, I took my vehicle in for a minor issue and now it is almost a year later, And the problem still exists, on the phone back and fourth and when (they) finally gave up on me I reached out to the manufacture…Chrysler tells me that they cant help me and that I need to take legal action against Johnson Dodge. Listen,!!! Do yourself a favor and STAY CLEAR OF THIS DEALER!!!! ...AND Chrysler More

I believed, in this day and age, dealers will treat you right. These guys are a joke. They never gave me a spec on a vehicle I wanted to buy, sold me a vehicle, made the total experience a mess. Stuck a de right. These guys are a joke. They never gave me a spec on a vehicle I wanted to buy, sold me a vehicle, made the total experience a mess. Stuck a decal on the vehicle that is ugly. I would never recommend anyone else to get there. I guess I should not have expected anything better. Go some place else. More