Johnson Dodge Chrysler Jeep

Best Price in Town, Great experience Ask for Penny or Mike Ianuzzi. Just picked up my wife's brand new Limited Jeep Grand Cherokee. Nice experience, Penny and Mike worked diligently to Ask for Penny or Mike Ianuzzi. Just picked up my wife's brand new Limited Jeep Grand Cherokee. Nice experience, Penny and Mike worked diligently to get us the exact Jeep we wanted at a price well within our budget. Pete followed through with every promise that was made as we transitioned through the sales process. Bryce handled the paperwork seamlessly and thoroughly answered every question we had regarding after sales products. Lastly, the Jeep was clean as could be and waiting for us, right on time. Thanks again, Dave and Carol Wagoner More

passing the buck when an issue arises!!! It has taken me since memorial day to post… I was extremely disappointed in the entire experience of dealing with the staff at johnson dodge… I purcha It has taken me since memorial day to post… I was extremely disappointed in the entire experience of dealing with the staff at johnson dodge… I purchases a $40K plus truck from them and was extremely disappointed with the add ons I purchased… the presentation of the truck upon picking it up…. I wish I would have never taken the truck off the lot… when an issue arises they pass the buck from manager to manager… the presentation of the truck when picking it up was atrocious, detailed poorly to the point that the glue from the previous dealer was not even removed from the tailgate… ADD ON- I requested the rims to be dipped, a $1k plus add on, upon further inspection dust was found in the dipping material… ADD ON-I requested a spray in liner similar to the factory spray in liner, a $500 plus add on, when I inspected the truck i found they did a cheap spray in rubber liner similar to Rino lining… poorly done you can see the inconsistency throughout the bed, heavy running spray in some areas and very limited thin coating in others… after several days of repeatedly calling to find out what could be done they never responded, passing my voicemail from one manager to the next… end result being told there is nothing they could do… they offered me a free tonneau cover… to hide the existing spray in liner… after hanging up the phone it took me 10 minutes of research to find a spray in liner similar to the factory liner… I was informed it could be sprayed over… since late may the berliner has faded to a flat black and looks absolutely terrible… I feel like I was ripped off, jerked around and the end rest taken for a ride.. I want to let others know that dealing with Peter Dudas - Sales Manager pdudas@johnsondodge.com will make every promise and then when there is an issue lie through his teeth… he was the beginning of the nightmare… will not even lift his head from his desk when walking in after an issue… I stared at him repeatedly trying to get him to make eye contact with me… complete coward… Peter Candito service and parts manage petec@johnsondodge.com Pete was the last person I dealt with and had to deal with may extreme disappointment with everyone at johnson dodge and was the one that made promises to research how we could make everything right… I repeatedly asked for a new bed to replace the one they ruined and was informed that was not an option… i gave them a few days to research the issue and respond… I received the call from pete and was informed there was nothing they could do… the bed was ruined and they wanted to put a band aid on the truck to hide screw up they made… writing this still makes my stomach turn… I cannot express the extreme disappointment and ager I have for the staff and the way issues where dealt with at the dealership… no follow-up phone call was ever made inquiring when I would come back to discuss the tonneau, repairs that was needed to be made or if I had any other issues with the truck... I look out my window at that truck with disappointment every day I hope this will inform people "buyer beware" when dealing with johnson dodge… I will be posting this email in social media outlets… I hope this warns others before dealing with this dealership… michael harchar More

biggest schemers I ever dealt with in my life! avoid at any coast. They made me think I was getting a good deal then right before signing the last paper (after waiting for 6 hours) they tried to sneak an any coast. They made me think I was getting a good deal then right before signing the last paper (after waiting for 6 hours) they tried to sneak an extra $1500. and when I refused to pay it they tried to convince me to add to the loan. They took $100 to hold a car for me and I cant get that 100 back from them for the past month. SCHEMERS, THIEVES. AVOID AT ANY COAST!!!! More

If this wasn't the only Jeep service center in the immediate area, they'd be out of business. Earlier in the week, I scheduled an 8:15am (Friday morning) appointment for my Jeep. The service was a rec immediate area, they'd be out of business. Earlier in the week, I scheduled an 8:15am (Friday morning) appointment for my Jeep. The service was a recall. On the recall notice, Jeep stated that the service would take around 1.5-2 hours. When I arrived at the dealership, the asst service manager stated that the service would be around 4-5 hours! I told her that I needed to be at Newark airport by 5pm and she said it wouldn't be an issue, given that I was dropping the car off at 8:15AM. As a result of reading others complaints about the dealership, I decided to do a drive by 3.5 hours after dropping off my Jeep. Guess what?.... it was still in the same exact parking spot. When I approached the counter, I immediately asked for my keys back. The asst. service manager seemed bewildered... as if this had never happened to her before. She immediately tried pleading with me, stating that the most recent recall fix that they did was only an hour and 45 minutes. I said that I lost my trust in their service department and walked out. Upon entering my car, I thought it best to seek out the service manager, Pete. I went back into the dealership and took Pete away from other customers as to not upset him. I explained to Pete how disappointed I was in his department. Pete immediately resorted to excuses - "These fixes take time" to which I replied "I had an 8:15AM appointment" to which he replied "we can only do one at a time" to which i replied "why would you schedule appointments at specific times if your service department can't handle the demand". I told Pete that I was going to write a review on here and he immediately started to offer concessions (big word for you, Pete). He said "i'll give you a loaner car"... I told him that I don't live around here and was only in town for Thanksgiving. He said "so you don't want a loaner?" I told him then i would need to fill up the gas tank and drive over an hour each way. He said he would pay for my gas and give me other service for free to make up for it. Sorry Pete, you can't buy your way out of your lack of service. My suggestion to the dealership is to learn how to schedule appointments so that fixes are done in a timely fashion. I'm looking forward to receiving top-notch service at a dealership closer to where i live. Now, off to the airport! More

Recently purchased a new jeep at this dealership. The salesman did a good job in showing the car and working with us. The only issue is that he must have told us 6 times to make sure we fill out the surv salesman did a good job in showing the car and working with us. The only issue is that he must have told us 6 times to make sure we fill out the survey we would receive and give all 10's (the highest rating). If this needs to be said over and over something must be up. We found this out after coming back for something that was part of the sale, but couldn't be put on right away. Well after after a week the part came in, it was installed but was not as described during the sales process. Afetrea screaming match with the GSM, he said the item would be taken off and replaced by the correct one. Within and hour of leaving this dealer the service mgr call to say they would modify the item rather than replace it. I now need to go back again and argue with them. This is over a $180.00 add on item. This dealer is a joke. With so many othet choices, stay away from this place. More

Johnson Dodge told me anything I want to hear to sell me a vehicle and now three years later they are unresponsive and not helpful. They are refusing to honor the warranty they provided when purchased. They a vehicle and now three years later they are unresponsive and not helpful. They are refusing to honor the warranty they provided when purchased. They do not return my call and when I finally get someone on the phone which usually takes about three calls they seem giddy to tell me they won't cover it. I will not buy another vehicle from Johnson Dodge and wouldn't recommend to my worst enemy. I also will not purchase another Jeep as they are made with subpar material. More

I came in for a simple part for my jeep and once I bought it 15minutes later I found out it wasn't the correct part so I returned it. When asked to return it the parts employee (mike) instantly through a sn it 15minutes later I found out it wasn't the correct part so I returned it. When asked to return it the parts employee (mike) instantly through a snobby comment at me that I cannot return it. After arguing with me in front of the entire staff and parts department, he inspected the part and saw it hadn't been used. He gave me to the receptionist (who was polite and professional) mike continued to talk about me to his coworkers and bad mouthing me. Never going there for any parts or services . More

foul language and disrespectful towards sales staff. complaining to salesman about my simply wanting information (brochure) and not ready to buy the same day..certainly not the salesmans fault.. complaining to salesman about my simply wanting information (brochure) and not ready to buy the same day..certainly not the salesmans fault.. More

Went in to purchase a used car. Test drove it, loved it, decided to buy it. I made a very fair offer for the car based on A LOT of internet research and book values (Asked for $1700 off price.. it was a pre decided to buy it. I made a very fair offer for the car based on A LOT of internet research and book values (Asked for $1700 off price.. it was a previous rental car) . I also asked for a fair offer of my 2009 Jeep Wrangler Very Good Condition, low mileage trade in based on 4 different book values. The salesman said the offer looked ok to him and went in the back to see "the guy". He came out about 15 minutes later with an attitude telling me that he has no intention of coming anywhere close to those numbers. He undercut what I wanted for my Jeep by $3000 which wasn't even "fair condition" Market value and proceeded to insult me by telling me "I dont know where you got any of your numbers, but you are waaay off". If you want this car, you need to come up to this.. Which based on his numbers was full price of the car and $3000 lower than the value of my Jeep.. $5000 more than I intended to pay. I told him I will not come up to those numbers because my offer was fair and that he was totally trying to rip me off. I was more than prepared to haggle some pricing but he got very nasty and arrogant and said he would move many a couple of hundred dollars but that was all. So I told him he was out of his mind and left.. Needless to say.. I found the same car at Atlantic Chrysler, got the exact price I offered, got just about what I wanted for my Jeep.. Which was $2600 more than HIS book value that my Jeep was supposedly worth and got a great deal with an extremely friendly salesperson. I am so glad I did not give this dealership my money! They do not deserve it!! Rude.. Arrogant.. Unhelpful and trying to rip off a girl for all the equity in her trade in.. Stay Away! More

Just bought 11' Dodge Ram from Johnson Dodge. I have to say that the process was pretty easy. I knew what I wanted and how much I wanted to pay and they had no problems meeting my needs. Got the unlimited say that the process was pretty easy. I knew what I wanted and how much I wanted to pay and they had no problems meeting my needs. Got the unlimited miles, bumper to bumper for a resonable price. They even lowered the cost so as to meet my monthly payment request. (Pretty nice) My payment came out to $xxx.89 and I requested they make it an even $xxx and they did that too. (It's the small things/effort like this that'll keep me coming back.) The day of the sale, I drove my Durango to pick up the RAM and the Durango check engin light came on. This dealership took my car into the service department at 4PM in the afternoon and took care of the bad sensor right then and there. (They may have done this to seal the deal on the RAM car sale BUT fact is they didn't have to do it at all.) That's above and beyond in my book. Over all I have to say my initial assesment of this Dealership is very good. Staff is friendly and professional. My sales rep (Alan) took time out to listen and answer every question I had. Very patient. I am hoping that this is how this dealership is all the time and not just at the time of a sale. If so, I will be going to and using this dealership for both my Dodge trucks. Thank you Johnson Dodge in Budd Lake, NJ More