Johnson Dodge Chrysler Jeep
Budd Lake, NJ
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Service writers are friendly and knowledgeable. The new drive in door works well with service writers right there, which speeds up checking in The new drive in door works well with service writers right there, which speeds up checking in More
Very professional , took my truck in and had it out in about a half hour . Very neat no complaints till they told me my emergency brake needs to be adjusted. $1000 just to adjust it , that’s crazy. Needl about a half hour . Very neat no complaints till they told me my emergency brake needs to be adjusted. $1000 just to adjust it , that’s crazy. Needless to say I passed on that. More
I am appalled at the unprofessionalism I experienced tonight at Johnson Dodge. I drove an hour and 15 minutes due to an email that I received from my salesman stating my lease is up in 3 months and they tonight at Johnson Dodge. I drove an hour and 15 minutes due to an email that I received from my salesman stating my lease is up in 3 months and they want my car for preowned vehicles. The email stated even if I didn't want to buy or lease another car they still needed my car. In the email it asked me if I was available Saturday or if during the week was better. I responded to the email and made an appointment, I arrived at my scheduled appointment time to find out the email was an automated message that was sent to me. They stated there is nothing they can do for me at this time. I told them they need to honor this because I just drove an hour and 15 mins in my vehicle and my fiancé followed me in his. They told me no they can't. We have leased multiple vehicles from them but I will return my vehicle in two months when the lease is done and I will not be doing business with Johnson Dodge any further. More
Was a great experience from front lady staff who took my vehicle and checked my in and took me to waiting area. Very courteous and pleasant and friendly addressed all my concerns and the mechanic who worked vehicle and checked my in and took me to waiting area. Very courteous and pleasant and friendly addressed all my concerns and the mechanic who worked on it fixed my issues. Very pleased and happy. Great Cust service skills over all More
Do NOT use the service department at this dealership. Shady! Has continuously missed things during routine maintenance and even after admitting it will not own the problem. Also admitted that their mecha Shady! Has continuously missed things during routine maintenance and even after admitting it will not own the problem. Also admitted that their mechanic service staff are not all trained to observe things wrong in a vehicle. Go anyplace else but here for service. More