Johnson City Ford

No other words..go see my guy Douglas Still! He will make you proud!!! No pressure sales tactics, just good ole family environment at Johnson city ford you proud!!! No pressure sales tactics, just good ole family environment at Johnson city ford More

Everyone please read and be aware of this Dealership and their service About 6 months ago I scheduled my 2019 Ford F-450 Platinum to have my upper oil pan seals replaced while I was out on vacation . (Upp their service About 6 months ago I scheduled my 2019 Ford F-450 Platinum to have my upper oil pan seals replaced while I was out on vacation . (Upper oil pan gaskets it’s a big job requires dropping the transmission ) truck at 60,000 miles When I return after 2 weeks they tell me they are sorry and they haven’t even started on it Once the truck is finally done and I get it back , I go to check my oil and the dipstick is completely jammed in the block They told me to bring it back in At that point I was changing my oil every 5 k miles till I could bring it in to get it fixed Because I could not check the oil level PLEASE UNDERSTAND. This means the service people didn’t bother checking the oil level after installing tranny back in and putting oil in there !!! Jiffy lube does that to make sure to show the customer that the oil level is full During this time from 60k-105 k I was still dripping oil At 105k I bring the truck back in ( I travel for work so miles add up quick) Once they get the truck back and replace all the oil gaskets again and drop the transmission again to service it they call me and tell me it is done THAT MORNING I pick up the truck and by the end of the day my engine is KNOCKING!!!! I return the truck the same day and they diagnose and tell me it had nothing to do with them that my injector failed and that I am no longer under warranty!! I have no idea what they did but these 6.7 just don’t blow like that . It took me four months of fighting with them and they would not budge to cover it So after months and months FORD CORPORATE helped me out and I still had to pay for $5000 Keep in mind this kept me out of work Etc for month I finally gave in and paid $5000 and got my truck back about 4 months later Their manager service staff and the service manager there Had absolutely zero to non-communication and updates with me had absolutely zero to non-communication and updates with me I had to call every few days to keep bugging them and asking for updates and only got empty promises from them . Until one morning I get a random text saying thank you for your service and I had again to call to ask what the status was To everyone out there please save yourself the hassle and money from dealing with this place it was an absolute nightmare that I wouldn’t recommend this to happen to anyone. The customer service I received was terrible I just paid $85,000 for this truck last year and this is the king of service I got Go to any dealership but this one for sales or for service So you don’t risk the customer service that was provided to me More

I will not be using Johnson City Ford or any of its affiliated dealers again. The dealership does not stand behind what their inexperienced salesmen say. If you have an issue they will not resolve it. affiliated dealers again. The dealership does not stand behind what their inexperienced salesmen say. If you have an issue they will not resolve it. Be very careful— you will get multiple add ons without the pricing, etc being clear. I attempted to speak with the general manager and only get called back by a sales manager at the store which is not who I wanted to talk to. I’m not satisfied with my experience at all. I was lied to about options available to me. I do not trust this dealer. More

Excellent Customer Service I looked for a truck at several locations in the Tri-Cities. I had worked with the Ford Dealership in the past in Johnson City. I had a good experie I looked for a truck at several locations in the Tri-Cities. I had worked with the Ford Dealership in the past in Johnson City. I had a good experience at that time. I went back there to look at F150's. The sales person Anthony Valls, was an outstanding sales person. He was very accommodating and not pushy. He was very patient and helpful in helping to find the right truck. Anthony thank you for your assistance and for being patient. Once the truck was selected I worked with the finance manger, Nick Cohen. What a great guy to help understand and go over the financial aspect of purchasing a truck. He was very pleasant and easy to work with. No pressure at all from Nick. The General Manager Glen Layfield was also great to work with in working out the deal. The J.C. Ford team were outstanding during my experience. More

Typical up sales without explanation. Bought the truck with 67,000 miles documented the worthless warranty the sold me at 32,000. Don’t waste your time or money. with 67,000 miles documented the worthless warranty the sold me at 32,000. Don’t waste your time or money. More

Great Experience Great Dealer Ship and excellent Staff, our Salesmen Anthony Valls was very helpful and got me into the truck of my dreams. I would recommended Johnson Great Dealer Ship and excellent Staff, our Salesmen Anthony Valls was very helpful and got me into the truck of my dreams. I would recommended Johnson City Ford to anyone and I hope to do business with them in the future. More

Very disappointed with my purchase and the way they handled the issue after purchase of my car. I would not buy from them again. Beware handled the issue after purchase of my car. I would not buy from them again. Beware More

Great Ra and Mike were amazing. They really went out of the way to make the truck fit into my budget. Great job guys and you all have earned my trust as a b Ra and Mike were amazing. They really went out of the way to make the truck fit into my budget. Great job guys and you all have earned my trust as a buyer and will be back when needing a different vehicle. Thanks again! More

Great experience Excellent customer service. Ra, our salesman, was very informative and helpful in making our decision. Prices were competitive and best in the area. T Excellent customer service. Ra, our salesman, was very informative and helpful in making our decision. Prices were competitive and best in the area. Thanks Guys! More

Great slection I will be buying a new explorer in about 1 month. I went to the dealership to look around. Michael Thompson explained all the new features and all th I will be buying a new explorer in about 1 month. I went to the dealership to look around. Michael Thompson explained all the new features and all the rebates. I was very impressed with knowledge. Soon as we get back in town. We will be seeing Johnson city Ford. and Mr. Thompson. More