Johnson Auto Plaza, Inc. - Service Center

My wife and I had a great experience at the Johnson Auto Plaza in Brighton. We spoke to David Maldonado in the service department, and he was awesome. We had been given the run around by two other Chrysler Plaza in Brighton. We spoke to David Maldonado in the service department, and he was awesome. We had been given the run around by two other Chrysler Dealerships. David explained how dealerships are behind, but instead of giving us excuses he provided SERVICE! He was honest, courteous and fixed our van in record time. We highly recommend the Johnson Auto Plaza and give David Maldonado the highest possible recommendation. More

We needed to replace the key fob to our 2016 Dodge Ram. We talked to Buzz and he placed an order for the fob. The very next day Buzz called and said the key fob was in and to come in to the service depar We talked to Buzz and he placed an order for the fob. The very next day Buzz called and said the key fob was in and to come in to the service department when convenient to have the fob programmed. After lunch we took the Dodge to Johnson and was greeted by Nick who took care of us. Both men were professional and kind. We give Johnson 5 stars!! More

I have a interlock on my truck - I had the trucks oil changed - they had me come out and blow into the device but he would not move the truck so I could get into the truck he then had a skinny guy come a changed - they had me come out and blow into the device but he would not move the truck so I could get into the truck he then had a skinny guy come and squeeze into the truck - I’m skinny also but I have breast I could not fit into the truck without smushing them - I also waited for my truck and I was looking at new vehicles a jeep and no one came out to help me or ask me questions. I’m taking this very personally More

Would highly recommend Johnson Auto Plaza service center, Jacob King was very professional and very helpful; I will definitely come back. center, Jacob King was very professional and very helpful; I will definitely come back. More

The employees are outstanding and trustworthy! Todd, Jason and MaryLou took wonderful care of our truck and us during a rocky start to our vacation. They were able to service our truck and get us back o Jason and MaryLou took wonderful care of our truck and us during a rocky start to our vacation. They were able to service our truck and get us back on the road within hours. We so appreciate them squeezing us in to their schedule. They truly have earned our trust and our business. Thank you Johnson’s Auto Plaza! Denny and Gina Ingram More

Would like to again thank Courtney Edgley in Service for the EXCELLENT customer service I received this past week. 100% engaged in write up, follow up throughout the repair process and check out. Cant than the EXCELLENT customer service I received this past week. 100% engaged in write up, follow up throughout the repair process and check out. Cant thank her and Jackson Lackey for the quick turn around in getting our work van back on the road. A+ experience. More

Bought a Dodge Journey from Johnson last August. It has been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the car back yet again I was told it would be over a week and a half before they would even take a look at it. The last three service visits were almost a week and a half on average before we could pick up the car. If you buy a car from them you would think they would want to make you a priority because that would be excellent customer service. This is the fourth time my car has needed service since we bought it in August and this business does not give a crap. I have scheduled an appointment with Brighton Ford. Here's hoping they know how to take care of customers. I will never buy a car from Johnson again. This business doesn't even rate one star based on how they are treating me. More

I have had a terrible experience with Johnson’s Gm service department. They have had my truck for going on 3 1/2 weeks and it’s still not fixed. They don’t communicate what is going on with what they service department. They have had my truck for going on 3 1/2 weeks and it’s still not fixed. They don’t communicate what is going on with what they are doing or really what they are not doing with my truck. It’s excuse after excuse why my truck isn’t done. They wasted two weeks saying they were diagnosing what the problem was. Before I finally was like let’s just put the parts in and see if that fixes it. Then they waste another week saying they can’t get my truck to regen. Then I’m like why won’t it regen. Then they tell me well you have two parts failing so I get the parts then they promise Me truck will be ready on Monday. I call they give me an excuse he got a late start on it and it will be ready today. So I call back at 4. They said James would call me back. Never called to let me know it wasn’t going to be ready. I call today and then they tell me they broke the a part on my truck and now they had to order a part to fix it. And they still haven’t gotten my truck to regen. I have very little confidence in them fixing my truck or actually getting it done tomorrow like they promised. I have spent around a $1000 taking Lyft rides to and from work while Johnson has been working on my truck. I will never take my truck back to them for service. Horrible experience. More

Had service work done on a 2017 Challenger and Stephen Palko is great to work with he always kept me informed of what was going on. Palko is great to work with he always kept me informed of what was going on. More