Johnson Auto Plaza, Inc. - Service Center

I bought a fob to have as an extra key. I bought the fob from another company. When it came time to cut the blank on the fob. The key machine was down. They suggested I proceed to Johnson I bought the fob from another company. When it came time to cut the blank on the fob. The key machine was down. They suggested I proceed to Johnson Auto Plaza. I went to Johnson Auto Plaza, and spoke with Paul. Paul cut the blank, but it did not work. He proceeded to work on the blank a little longer and was able to complete the task, and it worked great. I appreciate Paul took the time to help out, instead of just saying he couldn’t get it to work. I’ve used the service department before at Johnson Auto Plaza, and have always found to be very helpful. Thanks again to Paul for his assistance. More

We had a really good experience with the Johnson Auto Service & especially one amazingly dedicated service man, Dave Maldonado. He was the best! When my granddaughter's Jeep wouldn't start after being Service & especially one amazingly dedicated service man, Dave Maldonado. He was the best! When my granddaughter's Jeep wouldn't start after being at the Denver Airport parking structure for 4 days, we were referred to Johnson Auto Plaza for the closest Jeep service after none of 3 tow service companies could start her Compass. Being from out of state & alone as a student at UCCS, this was a nightmare for her. But, Dave spoke with us several times during the day's process of getting an available flatbed tow vehicle to deliver the Compass to Johnson Plaza 12 hours later, during the night. Immediately the following day, around dawn, Dave came to work, located the delivered vehicle and already started analysis of what the problems could be. Dave called me in California to explain what was ruled out and that he would try to see if his electrical tech could work-in the Compass somehow in the next 24 hours, as soon as the tech might have a space of time, as their service dept is jammed with hundreds of customers with scheduled service each week and they are the closest Jeep service center from the airport. We appreciate all that Dave did to listen and help. He showed such dedication to his work and kept track of the car. He called and texted to maintain communications with both of us, explaining the vehicle's diagnostic results, sent it in writing, with the estimate for each repair and also checked over the Jeep for any needed regular service. Updates were maintained by text and the following afternoon her car was ready for pick up. He fully explained what was covered on warranty or regular replacement fees. When my granddaughter or I spoke with him, Dave was always courteous and understanding. I later learned he is a dad with kids about the same age and I feel he has extra compassion for his young customers. Dave listens and remembers you when you call him. THANK YOU! Maggie & Ann More

My wife and I had a great experience at the Johnson Auto Plaza in Brighton. We spoke to David Maldonado in the service department, and he was awesome. We had been given the run around by two other Chrysler Plaza in Brighton. We spoke to David Maldonado in the service department, and he was awesome. We had been given the run around by two other Chrysler Dealerships. David explained how dealerships are behind, but instead of giving us excuses he provided SERVICE! He was honest, courteous and fixed our van in record time. We highly recommend the Johnson Auto Plaza and give David Maldonado the highest possible recommendation. More

We needed to replace the key fob to our 2016 Dodge Ram. We talked to Buzz and he placed an order for the fob. The very next day Buzz called and said the key fob was in and to come in to the service depar We talked to Buzz and he placed an order for the fob. The very next day Buzz called and said the key fob was in and to come in to the service department when convenient to have the fob programmed. After lunch we took the Dodge to Johnson and was greeted by Nick who took care of us. Both men were professional and kind. We give Johnson 5 stars!! More

I have a interlock on my truck - I had the trucks oil changed - they had me come out and blow into the device but he would not move the truck so I could get into the truck he then had a skinny guy come a changed - they had me come out and blow into the device but he would not move the truck so I could get into the truck he then had a skinny guy come and squeeze into the truck - I’m skinny also but I have breast I could not fit into the truck without smushing them - I also waited for my truck and I was looking at new vehicles a jeep and no one came out to help me or ask me questions. I’m taking this very personally More

Would highly recommend Johnson Auto Plaza service center, Jacob King was very professional and very helpful; I will definitely come back. center, Jacob King was very professional and very helpful; I will definitely come back. More

The employees are outstanding and trustworthy! Todd, Jason and MaryLou took wonderful care of our truck and us during a rocky start to our vacation. They were able to service our truck and get us back o Jason and MaryLou took wonderful care of our truck and us during a rocky start to our vacation. They were able to service our truck and get us back on the road within hours. We so appreciate them squeezing us in to their schedule. They truly have earned our trust and our business. Thank you Johnson’s Auto Plaza! Denny and Gina Ingram More

Would like to again thank Courtney Edgley in Service for the EXCELLENT customer service I received this past week. 100% engaged in write up, follow up throughout the repair process and check out. Cant than the EXCELLENT customer service I received this past week. 100% engaged in write up, follow up throughout the repair process and check out. Cant thank her and Jackson Lackey for the quick turn around in getting our work van back on the road. A+ experience. More

Bought a Dodge Journey from Johnson last August. It has been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the car back yet again I was told it would be over a week and a half before they would even take a look at it. The last three service visits were almost a week and a half on average before we could pick up the car. If you buy a car from them you would think they would want to make you a priority because that would be excellent customer service. This is the fourth time my car has needed service since we bought it in August and this business does not give a crap. I have scheduled an appointment with Brighton Ford. Here's hoping they know how to take care of customers. I will never buy a car from Johnson again. This business doesn't even rate one star based on how they are treating me. More