Johnson Auto Plaza, Inc.

An extremely pleasant experience with dealership. Staff are efficient, organized, helpful and friendly. Loved the internet online features. Staff are efficient, organized, helpful and friendly. Loved the internet online features. More

The welcoming into the dealer by Tracey and the great support of Matt Clyker during the purchase process made this one of my best experiences when buying a truck. This was a very important step for me an support of Matt Clyker during the purchase process made this one of my best experiences when buying a truck. This was a very important step for me and the team Johnson Auto made it run flawlessly. The outstanding level of attention, professionalism and transparency in every step of the deal, made me trust and feel confident; also there were no hidden fees, no offering of those very undesirable car care packages that are not needed, no hassle with price, etc. Thanks Tracey, Matt and John for your support to get my RAM truck !!!!! More

They will tell you lie after lie and hope you are dumb enough to believe all there xxxxxxxx they try to use there financial place because there all in there little click together so they can rip you off l enough to believe all there xxxxxxxx they try to use there financial place because there all in there little click together so they can rip you off l had like a 720 something credit score that's what they said but only 1 place would except my application. A there year old would know that's a lie.told them l wanted to use a different financial company and they got mad so l was going to leave so they ran the application through my place it was excepted it but earlier they said only 1 place would except it then l said what if l trade my car in with the deal and they said no you don't want to do that we could only give you 500 for it so I was going to leave again they said we could give 3000 or more for it and it goes on and on. More

Nick Kropelninicki scanned my Jeep on the 20th and was amazingly helpful, I won't be able to have my jeep serviced there because of my extended warranty but he gave me all the info I needed about what was amazingly helpful, I won't be able to have my jeep serviced there because of my extended warranty but he gave me all the info I needed about what was possibly happening with my Jeep. He printed out my codes and a Star case to give the techs doing the work. After working in customer service for nearly 20 years myself I know how much patience it takes to calm a stressed customer. I will be using this service center for anything I need in the future. Thanks Nick! More

Matthew Clyker took great care of us. I highly recommend use him to purchase your next car I highly recommend use him to purchase your next car More

Absolutely horrible experience…paid over 2k…and my car was there for over a month before i could even get it back…and was so disappointed when i drove off with my car missing parts and oil stains everywhe was there for over a month before i could even get it back…and was so disappointed when i drove off with my car missing parts and oil stains everywhere…specially dissatisfying with the staff for the way i was treated and the poor service …I advise them of a missing part …and was answered by a manager, “ the part probably wasn’t there to begin with”, I called them the next day and they had my part…how unprofessional.! More

Stay away. I have had three horrible experiences here and I’m done. This dealership is minutes from home, would have been a great convenience but my expensive v I have had three horrible experiences here and I’m done. This dealership is minutes from home, would have been a great convenience but my expensive vehicles and safety are far more valuable than convenience….. First issue was early this summer. This dealership sat on my car for about 2 weeks before performing any work, this happened over two appointments. First one, they continued to give me the same update, that my AC was charged, leaked all the refrigerant overnight and charged again without finding a leak. Seemed hard to believe so I pressed them for more answers. Turns out they were giving me updates on a different car and mine was ready for pickup days earlier… They figured the most likely cause and asked me to come back in a month for them to confirm and replace the bad component. A month went by and I dropped off my Tahoe again, this time with an 8-day vacation on the horizon, plenty of time to fix the problem… except they waited until day 6 to actually look at my vehicle and then had to order parts… 16 days they had my car, 2-days work occurred. Issue two, my Tahoe is now at another dealership because Johnson auto refuses to fix my rattling tailgate. If I could post a video on google, we’d be in complete agreement there is a major issue... After ‘servicing’ my vehicle 4 times, but never replacing a single part mind you, I was informed that ‘they took the bosses car out, and his rattles way worse’ so there was nothing they further they would do. So because ‘the boss’ is ok listening to the trunk banging around like it’s open, I should live with it too… $70k doesn’t buy you anything nice these days I guess… And lastly, the issue that brought me to post this review… a HUGE safety concern… my Silverado had an issue with the trailer brake controller. A mere annoyance, until Johnson Auto touched it! Originally, in stop and go traffic, my trailer brakes would chime and say they were not connected, then reconnect. Once Johnson got ahold of it and replaced the part, I now get the warnings over and over which was followed by a TRAILER BRAKE SYSTEM SHUTDOWN!! My trailer brakes completely disconnected and the system shut down as I came down the mountain this past weekend putting my life and other motorists lives in danger. That had never happened before they touched it and I towed my trailer a LOT this year. After the other two occurrences with my Tahoe, I have zero trust in this service department. There is no accountability here either. I have the service managers cell phone number, he’s very well aware of the issues I’ve had, yet they continue. The GM, Todd, didn’t feel my concerns were worthy of a call back. When no one at the top cares, why would any other employee??? More

I took my truck in for a recall and found out that it had a second recall they were also going to take care of. After getting the truck back it now has the check engine light that states the ABS (Anti anti-l a second recall they were also going to take care of. After getting the truck back it now has the check engine light that states the ABS (Anti anti-lock brakes) are not working correctly. I took it back to have them correct the issue and found that they could not get me in for three weeks. This is a very mismanaged organization with unskilled staff and a complete disregard for any type of customer service. You will be much better off taking your vehicle anywhere else as you are just a paycheck for this company. The only one getting any value out of their services is the dealership!! More

Even though I bought from I broker I was very disappointed in the way the truck showed up. It was not clean.. disappointed in the way the truck showed up. It was not clean.. More

The worst experience of my life. I bought my 2022 ram there back in November of 2023. I had a great shopping experience with Jose. 3 DAYS AGO, I went to go buy a jeep 2021 gladiator. I bought my 2022 ram there back in November of 2023. I had a great shopping experience with Jose. 3 DAYS AGO, I went to go buy a jeep 2021 gladiator. The 3 days I’ve had it I noticed that every time I passed a bump or train tracks, the steering wheel would shake uncontrollably. I took it back to Olga which she proved great service also but then had DAVE WAGNER the sales manager take it on a test drive because I quote he “Didn’t believe us”. While driving it for 10 mins he came up with random excuses saying it was because we weren’t use to jeeps. Then he says it’s because the tires were over filled and the proceeded to take it in and get some air out the tires. He brings it back to us and says that that’s all he’s able to do and we proceed to tell him that we do NOT want the jeep anymore because it’s unsafe to drive and we believe that was not the issue. There is no way we bought the jeep 3 days ago and it’s shaking this badly. He then gives us horrible attitude and shrugs his shoulders like he doesn’t care and walks off as my mom was speaking to him about her concerns. As Hispanic people we truly believe he would have not treated us this way if we were white. I can bet that if we were white customers he would have not shrugged his shoulders and walked off while we were talking to him or even said he didn’t believe us at all. I’m completely disgusted with his behavior and attitude. People like this should not be working at auto dealership companies if they do not want to associate with customers in a friendly way. More