John Watson Chevrolet

Incredible Service I went in to make an appointment for a recall. The appointment was made for the following week. After I asked how quickly an inspection could be done, I went in to make an appointment for a recall. The appointment was made for the following week. After I asked how quickly an inspection could be done, I was told they'd try to get it all done (with the recall repair), but that it would take a couple hours or more. I was happy to wait, but it was all completed in just a little over an hour. Incredible service for my car and superb customer service!! More

Great service We've bought our last several cars from here and have always had a great experience. I come here for all services as well because I trust them and it' We've bought our last several cars from here and have always had a great experience. I come here for all services as well because I trust them and it's cheaper than others. More

Great Service Department We took my car in for the 50,000 mile service and they did a great job. I would definitely recommend them to anyone who needs a quality service by pe We took my car in for the 50,000 mile service and they did a great job. I would definitely recommend them to anyone who needs a quality service by people who care. More

Great team work! FTW Thanks a bunch folks. Had fun. Hope to be back soon with another purchase. We heart Peter a lot. I am out if words. Peace. Thanks a bunch folks. Had fun. Hope to be back soon with another purchase. We heart Peter a lot. I am out if words. Peace. More

Best experience buying a vehicle I ever had No pressure no bringing 2 or 3 different salespeople into the transaction Dennis was very professional and listened to me and never interrupted Wh No pressure no bringing 2 or 3 different salespeople into the transaction Dennis was very professional and listened to me and never interrupted When I need another vehicle John Watso is where I go More

Great sales team, great service I purchased my new Silverado back in August. A very nice purchase experience. My salesman, Andy, was great to work with. I recently took my truck i I purchased my new Silverado back in August. A very nice purchase experience. My salesman, Andy, was great to work with. I recently took my truck in for an oil change. The service writer was very courteous and friendly. The work was done completely and as asked in the specified amount of time. More

Worst service department ever! I spent over $1000 on a recurring problem with my Chevy that the service department ultimately could not fix. After the 4th visit I asked for my mone I spent over $1000 on a recurring problem with my Chevy that the service department ultimately could not fix. After the 4th visit I asked for my money back and they told me no...even spoke with the general manager of the dealership who was zero help. I took my car to a random independent shop and they fixed it for $200. Do not use their service department!! More

Easy to work with! Our sales man peter was great to work with and not pushy who wanted the best for us. They were able to get us in and out on a late Saturday night. We Our sales man peter was great to work with and not pushy who wanted the best for us. They were able to get us in and out on a late Saturday night. We couldn't have been any happier with the service we were given! More

Very poor and rude customer service I feel from the first phone call with Bryan Hymas (in the service department) I was treated rudely and with disregard. When I told him the wires and I feel from the first phone call with Bryan Hymas (in the service department) I was treated rudely and with disregard. When I told him the wires and plugs were covered by an internal recall memo; he blatantly stated there is no internal memo for that! Makes you feel like your being called a liar. I told him I would find it print it and bring it in.-----By the second phone call Bryan admitted there was an internal bulletin but it did not apply to our situation because of carbon buildup.---- the recall also covered PLUGS so…??? (MEMO 10250 for reference) When we told Bryan that this issue was addressed with a different dealership and should not have gone defective within 5,000 miles he told us that what we're saying was like comparing getting a bad hamburger at one McDonalds and trying to return it to another. Our response is CHEVROLET Chevrolet?---------I spoke with Mr. Morgan who I was told is the Asst. Manager of John Watson Chevrolet I explained the above distasteful rude treatment by Bryan. The response, I felt like Mr. Watson was condoning that behavior as he never apologized or better yet had Bryan apologize. He seemed to be not phased of Bryan's behavior like it was a normal occurrence and we were just another invoice.------------The real issue is that the plugs and wires should have been fixed with non defective parts the first time. Because they were not this caused the EGR valve to go bad and ended up costing us $700+. Which to us is a lot of mone and groceries.. Mr. Morgan said they would refund us 10% or the equivalent about $63 was refunded of of $735. We plan on opening a claim and writing in a letter to GM. ------------This experience has left a very bad taste in my mouth and makes me feel like I never want o own another Chevrolet, one quick google search will bring up hundreds of pages of customer complaints with the Equinox. I feel like the heartbeat of America has turned into the heartache of America! So disappointed in this dealership!!!! Also as a courtesy even Jiffy lube will fill your tires with air if the inflate light is on, this service department simply ignored it. More

Bad experience and waste of time. I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a rec I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a recall to reprogram the transfer case and that it would take 1/2 hour longer. I said that was fine. 10:15 am is when I finally left. Apparently they did the recall and then either forgot about my oil change or putt all other oil changes ahead of mine. After seeing about 3 customers leave before me who all showed up after me I asked if it was almost done. This was at about 9 o'clock and they said they had already completed the reprogramming recall and were just finishing it up the oil change however I continued to wait for over another hour. Not a good experience whatsoever. We had ski passes good for that day up at beaver mountain and I was hoping for a quick lube early in the morning and to be on my way. This pushed our whole day back and feel like I was robbed of my day and money, even though the oil change was covered under my new vehicle maintenance plan. Being a former GM employee and die hard Chevy Fan, I will definitely take my business to other dealers. More