John Thornton Chevrolet - Service Center

My vehicle was taking in for squealing brakes. The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should be reimbursed for this expense considering that they couldn’t fix it and it was a none issue. I’ve called and spoke with the Director Bernie Gonzalez about this issue and he was no help and stated that they wouldn’t pay for this, he also stated he would call me back after he got more information. No call back and I’ve also called and left messages with no callback. This is not good customer service and the experience has made Mr loose confidence in the GMC customer service. I should be held responsible for brakes that was sold to me as being good and operable condition. Please reach out to me issue so we can get this resolved. More

The people at John Thorton Chevrolet did an amazing job kept in touch with me all through transaction . B before and after delivery kept in touch with me all through transaction . B before and after delivery More

Brought my truck in for diagnostic and technician found my check engine light as on because a of warped manifold gasket. I gave the technician permission to fix the problem. A hour later I was told that I my check engine light as on because a of warped manifold gasket. I gave the technician permission to fix the problem. A hour later I was told that I needed a new injector when it originally wasn’t the issue. More

The people at John Thornton Chevy always takes care of me from the smallest of things to the largest. from the smallest of things to the largest. More

Our vehicle shopping experience was excellent and was made possible by Marva who was very professional and made the process very enjoyable! Thank you Marva! made possible by Marva who was very professional and made the process very enjoyable! Thank you Marva! More

They were very helpful and they made me want to come back. The only thing is, I have a lot of miles on my truck and was told that they wouldn't work on it, because of the mileage. back. The only thing is, I have a lot of miles on my truck and was told that they wouldn't work on it, because of the mileage. More

I have always been well pleased with John Thornton Chevrolet since 1983, when I first purchased a vehicle from them. Chevrolet since 1983, when I first purchased a vehicle from them. More

Great Customer Service from beginning to end. I’m very pleased with the service I received. I’m very pleased with the service I received. More

I trust their work overall, but I keep having to go back to my car and check things. They have left smudges on my hood dirt all on top of the engine cover my coolant system flush. They left coolant all over to my car and check things. They have left smudges on my hood dirt all on top of the engine cover my coolant system flush. They left coolant all over the front of the car underneath the hood I do not typically go there for oil changes anymore. The first oil change I did there my front of my car was messed up. I had just had the car repainted with a clear wrap, put on the front bumper. If I had not done that they would have probably had to repaint my front of my car it looked like the mechanic had leaned up against the car with something on his belt, like a set of keys or something I’m a certified mechanic and typically I change my own oil. Also sometimes when I call and get a price on the phone it differs from when I come in and get the service done. It’s always a difference so the staff needs to be better trained about giving prices. More

I m not happy whit the work on my truck I need to call gm to see about this truck is not driving well to see about this truck is not driving well More