John Thornton Chevrolet - Service Center

Made an appointment to have my brakes checked and do oil change. Took 5 days to get an appointment (not bad) I was told they could do what I needed and I would be out by 6pm. HOWEVER arrived 30 min early fo change. Took 5 days to get an appointment (not bad) I was told they could do what I needed and I would be out by 6pm. HOWEVER arrived 30 min early for an 11am appointment. By 3 pm they had not touched my car. I spoke to the service mgr who made some remarks about them being behind (didn’t tell me that when they took my car and left me with no transportation). Had to take uber to leave the dlr then come back at 2 pm the following day. They had my truck 11 hours. This is unacceptable why bother with an appointment, and in cost me $100 plus in uber services. No compensation was offered and the excuses is no excuses at all. Very poor service. More

Great Salesmanship in Fred Gamble and great Customer Service from all the other departments.Thanks for my purshase Service from all the other departments.Thanks for my purshase More

My Key fob was damaged during routine maintenance , service manger replaced my fob , and was very professional and prompt I appreciate the great service. service manger replaced my fob , and was very professional and prompt I appreciate the great service. More

I had a very positive experience. Steve, operations, is great! Marva also! Good job folks. Steve, operations, is great! Marva also! Good job folks. More

There was in issue with a strange noise coming from the passenger side of my truck. The service guys found some weird roller thing after searching for awhile. Noise is gone, not sure what the piece was but passenger side of my truck. The service guys found some weird roller thing after searching for awhile. Noise is gone, not sure what the piece was but noise is gone lol More

Service was performed in the time that was expected with no issues. Wait g area was nice and coffee was provided. no issues. Wait g area was nice and coffee was provided. More

VERY PROFESSIONAL AND TIMELY. WORK ON MY TRUCK EXCELLENT.ALWAYS TEXT OR EMAIL ME WHEN ITS TIME FOR TRUCK TO BE SERVICED WORK ON MY TRUCK EXCELLENT.ALWAYS TEXT OR EMAIL ME WHEN ITS TIME FOR TRUCK TO BE SERVICED More

great timely service,friendly staff,car looked like new wnen we picked it up.very satisfied. wnen we picked it up.very satisfied. More

Great experience as always! John Thornton Chevrolet service dept. kept me informed about what was going on with my repair. John Thornton Chevrolet service dept. kept me informed about what was going on with my repair. More

The service manager has always helpful in answering and prep of our service. The service writers have shown nothing more than respect and wrote up exactly what was needed, then called if something else was prep of our service. The service writers have shown nothing more than respect and wrote up exactly what was needed, then called if something else was found. More