John Thornton Chevrolet - Service Center

Made appointment was given a price. Show up and it's a different price. xxx Show up and it's a different price. xxx More

No sense of urgency. Did offer a loner car and I asked can my battery be tested I was told it would still be 179.00 there was no solution and I’m still without a vehicle Did offer a loner car and I asked can my battery be tested I was told it would still be 179.00 there was no solution and I’m still without a vehicle I’m also on oxygen and this is upsetting More

I have brought my vehicle to John Thornton multiple times and each time I leave I feel like my car is in good hands. The only complaint I could make is I could tell there was some schedule pressure this last and each time I leave I feel like my car is in good hands. The only complaint I could make is I could tell there was some schedule pressure this last time I visited, there was some oil spilled under the hood which smelled awful and smoked under the hood until it burnt off scared the attendant in the drive thru at Chick-fil-a. Every person who gives you information and checks you in at maintenance is a gem and they were so kind even while my toddler was throwing a I’m ready to go right more tantrum. Even after moving to another side of Marietta I still choose to bring my car back to John Thornton for service. More

THE SERVICE WAS INCREDIBLE. I BRING MY VEHICLE IN TO THE SERVICE DEPT FOR PACIFIC NEEDS AND THEY ALWAYS HELP ME GET ON MY WAY. I BRING MY VEHICLE IN TO THE SERVICE DEPT FOR PACIFIC NEEDS AND THEY ALWAYS HELP ME GET ON MY WAY. More

The service at this location is phenomenal. Very friendly and professional. They analyzed and recommended that I did a preventive service which turned out to be well worth it. I would definitel Very friendly and professional. They analyzed and recommended that I did a preventive service which turned out to be well worth it. I would definitely recommend John Thornton Chevrolet to anyone with car maintenance. Thanks again guys. Great job as always. More

It was a very smooth process and everyone was very helpful. The experience was superb. helpful. The experience was superb. More

Deplorable customer service. Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you have no intention of honoring it at all? No one was helpful in the least on the phone and even lied to us repeatedly about the status of our vehicle. We never even got a loner vehicle. Not even an apology for the terrible and inconsiderate teatment of a long-time customer and it felt like no one at the dealership even cared. Extremely disappointed! More

My vehicle was in for the regular service. I asked the adviser to please have my tire air pressure checked. A few days later my OnStar report came in. The air pressure was low in one of the I asked the adviser to please have my tire air pressure checked. A few days later my OnStar report came in. The air pressure was low in one of the tires. I checked the pressure on the system and it showed the tire low. Then I made a trip to Discount Tires on E-W Conn, they have a bay just for checking tire pressure and they put the air in the tire. This makes me wonder what else your service department didn't do. More

The service was excellent customer service was awesome,I would recommend to friends and family. awesome,I would recommend to friends and family. More

Excellent service, Advisor was very through , in explaining what he thought!!!Noel Diaz, service Adv. explaining what he thought!!!Noel Diaz, service Adv. More