John Thornton Chevrolet - Service Center

Excellent Service Service always done timely and correctly. Easy to get an appointment to get service done. Bryon Steinke is an excellent service writer. Would only go Service always done timely and correctly. Easy to get an appointment to get service done. Bryon Steinke is an excellent service writer. Would only go elsewhere in an emergency. Larry Roebuck More

Had oil change Didn't have an appointment, just came in for an oil change. Matt was very friendly and said it would take about an hour. The service was very quick. V Didn't have an appointment, just came in for an oil change. Matt was very friendly and said it would take about an hour. The service was very quick. Very satisfied More

Routine Service Visit I brought my Colorado in for a routine oil change, oil filter, tire rotation and inspection and found the staff to be friendly and helpful as usual, a I brought my Colorado in for a routine oil change, oil filter, tire rotation and inspection and found the staff to be friendly and helpful as usual, as I've come to expect, with the work completed promptly and with no surprises. I've been a satisfied customer of John Thornton Chevrolet since 2005, and I appreciate seeing familiar faces in the Service (as well as the Sales) Dept. over the past 14 years. More

Walk-In I needed one of the front headlight bulbs replaced. I didn't have an appointment, The customer service person was told what was wrong and I went int I needed one of the front headlight bulbs replaced. I didn't have an appointment, The customer service person was told what was wrong and I went into the waiting room until the car was ready. I know I was in and out of your center in less than one hour and that was definitely very much appreciated. Thank you for being so prompt in servicing me without an appointment. More

Oil Change I called to schedule an oil change. I found out that the service advisor I have talked with for 15+ years was no longer there. I talked with another o I called to schedule an oil change. I found out that the service advisor I have talked with for 15+ years was no longer there. I talked with another one. When I went in for the appointment, I was directed to the "person that schedules the oil changes". The work was performed and as always, completed to my satisfaction. The point here is that I have now lost contact with a single point of contact for my service needs. This was very displeasing to me. I would like to have a "single point of contact" for all my service needs. More

Awesome and Awesome Experience The service was fast, the entire staff was awesome. Everyone was truly helpful and willing to make the service visit an excellent experience. I was i The service was fast, the entire staff was awesome. Everyone was truly helpful and willing to make the service visit an excellent experience. I was in and 15 minutes later I was ready to go. Love it. More

Great service and body shop team. Got my car back on yesterday and they did the best job. I would recommend John Thornton Chevrolet to all of my friends and family. Thanks guys. Got my car back on yesterday and they did the best job. I would recommend John Thornton Chevrolet to all of my friends and family. Thanks guys. More

Oil and lube service Great service! They got me In and out. They are Reliable professionals. I am satisfied with the service they performed. I am Glad I chose John Thornto Great service! They got me In and out. They are Reliable professionals. I am satisfied with the service they performed. I am Glad I chose John Thornton Chevrolet. More

Oil Change. Was there for an oil change. Service was very fast Appreciate not pressuring me for other service. Will return for oil changes or other needs. Was there for an oil change. Service was very fast Appreciate not pressuring me for other service. Will return for oil changes or other needs. More

Unfavorable behavior Some employees at this location will run this dealership out of business. Especially in the service department. No matter how many times in the last 5 Some employees at this location will run this dealership out of business. Especially in the service department. No matter how many times in the last 5 years, I have brought my car here for service, and updated my contact info, when it’s time to call me to pick up my car, they claim they couldn’t reach me??? They have a number listed over 5 years old. I witnessed the Service rep write my cell number down before I left. I still had to call and inquire about the status of my vehicle?? This is the second time this has happened. I stopped getting my car service here right after the free oil changes, it took too long and the atmosphere was not pleasant, nothing has changed. I am receiving a subtle message - we don’t need or want your business. They are not user friendly. My advice is to find another Chevy service departmen that values their customers. As of my last visit, I will. I am not sure what the service rep name is... your computer should have it. More