John Thornton Chevrolet - Service Center

Great and professional service I came in for an oil change and walked out with a brand new car which so far I love. I got a great deal as well change and walked out with a brand new car which so far I love. I got a great deal as well More

I found everyone to be very professional and eager to help make the transition into my new vehicle. I was very upset and frustrated after leaving the service dept which they too were very professional, help make the transition into my new vehicle. I was very upset and frustrated after leaving the service dept which they too were very professional, More

Great service and always feed back on any problems. We only have a few fleet vehicles but Brian always get us in in a timely manner and the trucks are repaired and returned quickly. We only have a few fleet vehicles but Brian always get us in in a timely manner and the trucks are repaired and returned quickly. More

The last time I was there, they did not do all the services I was scheduled for (Engine oil change, transmission service, tire rotation). The transmission service was mistakenly forgotten. My tire key services I was scheduled for (Engine oil change, transmission service, tire rotation). The transmission service was mistakenly forgotten. My tire key was not put back in the truck and I had to come back to pick up after the weekend. I went elsewhere to have the next services performed. I decided to give another try. I scheduled engine oil change, tire rotation and balance, and transmission service. I was told the truck shows needing coolant change and radiator flush. (60K miles on the truck). Was told I was wrong when I questioned, and a transmission service was not due. Per the manual that came with my truck, coolant change/flush is needed at 100K miles, transmission is needed every 30K. I denied coolant flush and was quoted over $100.00 to balance and rotate tires, which I voiced opinion on. Absolutely ridiculous! Upon pick-up, I was told the price changed because they did quote too much for tire rotate and balance but they underquoted the transmission service and the total would be more than expected. The 2021 GM truck was thought to have a different transmission in it. I have been doing this all my life. I am a Reginal Service Manager for Class 8 trucks. My Service Writers wrong doings are not passed along to the customer when all information was provided and correct. The past two visits have left a distaste. More

Everything went smooth since I was purchasing truck from another state but I wish the sales guy would of had a little more patience with me another state but I wish the sales guy would of had a little more patience with me More

The scheduling process was very efficient as well as the customer service and wait time. customer service and wait time. More

The gentleman who helped me at the service center was very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quote very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quoted 2-4 days before it could be completed and I think it was completed in 3 days. More

Good Service. Fred Gamble was the truth. I came the night before I purchased my car and had a not so good experience, and I came back the next day and had exceptio Fred Gamble was the truth. I came the night before I purchased my car and had a not so good experience, and I came back the next day and had exceptional service. Thanx Fred!! More

I had a wonderful experience with John Thornton Chevrolet the timing was perfect and the work was accurate. the timing was perfect and the work was accurate. More

Consistent first class service, timely work, and satisfaction for our vehicle maintenance. We are a twenty years customer! Highly recommend! satisfaction for our vehicle maintenance. We are a twenty years customer! Highly recommend! More