John Thornton Chevrolet - Service Center

I took my truck to this dealership for repair on 8/22/25 and my experience was TERRIBLE. They said I needed front struts replaced, a motor mount and an alignment. Not only did they quote me parts cost that and my experience was TERRIBLE. They said I needed front struts replaced, a motor mount and an alignment. Not only did they quote me parts cost that were DOUBLE the going rate for the parts, they charged me a $348 diagnostic fee for a service that was covered by my warranty, which by the way they originally quoted as $483 before saying they miscalculated. The sheer RUDNESS of the service tech Reagan is unfathomable, she literally told me that me questioning why they were overcharging me for everything was "neither here nor there". Such an unprofessional service department. TERRIBLE!!! SCAM!!! More

Once my vehicle was done, it took at least 30 more minutes before I went to the desk to ask if it was ready. It was only then, I was told it was complete. Consider tightening this process up and it’ll minutes before I went to the desk to ask if it was ready. It was only then, I was told it was complete. Consider tightening this process up and it’ll be a five star service. More

My service was good. My service guy was good except that he laughed off an issue and kind of dismissed me when I told him my car has had since purchase - he said I just My service guy was good except that he laughed off an issue and kind of dismissed me when I told him my car has had since purchase - he said I just need to break it in to get the brakes to stop squealing, which upset me, as I have had the car for a year, but I just wasn't in the mood to continue to be dismissed, so I just shut up about it. I will continue to bring my vehicle here for service but hopefully the next visit I will be taken seriously about an issue More

John Johnston was very patience with me on buying my 2025 truck. He was very knowledgeable on the truck also. truck. He was very knowledgeable on the truck also. More

Excellent customer service and efficient car services delivery. Very dependable and time conscious. I will recommend this Dealer to anyone who crave for better service delivery. delivery. Very dependable and time conscious. I will recommend this Dealer to anyone who crave for better service delivery. More

Everything worked out just fine, was no pressure, friendly staff. Marva is a nice lady. friendly staff. Marva is a nice lady. More

Wonderful sales staff. It was the smoothest car purchase transaction that I have ever had. They made the process painless. It was the smoothest car purchase transaction that I have ever had. They made the process painless. More

Excellent Service. The staff was kind and courteous. Clyde Springer was very professional and on point. I can call on him anytime to answer any of my concerns. The staff was kind and courteous. Clyde Springer was very professional and on point. I can call on him anytime to answer any of my concerns. More

I was told a separate issue could be looked at when I brought my truck in. When I arrived, the service guy told me I would have to schedule a separate appointment. They waisted my time. brought my truck in. When I arrived, the service guy told me I would have to schedule a separate appointment. They waisted my time. More

Great service. Fast efficient. Personnel were friendly and welcoming. Wait area was great and coffee was available. Fast efficient. Personnel were friendly and welcoming. Wait area was great and coffee was available. More