John Thornton Chevrolet

Unprofessional, unorganized, dishonesty, awful communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the s communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the sell, Tyler communication nearly ceased when addressed about the follow up status on the reimbursement check sent out via USPS regular mail that ended up being lost yet the dealership saw more urgency in sending out two documents for signatures that they forgot about they sent it ups overnight. The service department reset the engine oil life on an almost $50,000 Camaro and did not perform the actual oil change service that's not good at all it's very untrustworthy thing to do and shows how much they actually care about a customer post sell for things they neglected. They could have easily gotten away with the wrongdoing if we didn't know about it but we are a family with many Chevy including previous Camaros. They should have sent the check overnight just the same as they did the other documents but it shows their true colors. There will be reviews and a video warning other potential customers to simply beware of this. That is unacceptable to reset oil life and not actually do the service on someone's almost $50,000 vehicle or even if it was a $2,000 vehicle, don't reset oil life without changing the fluids just to try to save time and money when they still were caught up in this situation. It's not right. So we are still awaiting the reissue of the check which should be even more than the $139 reimbursement just for the inconvenience and awaiting for a small minor piece that was missing from over the strut which has no reason to have been missing from a car with only 1k miles at the time. Mr. Derrick Strickland and Mr. Tyler were our points of contact and things changed after they received our money and delivered the car. Will not be letting my Corvette and Camaro and Silverado loving friends do business here as I previously thought I would. Was even planning to buy another vehicle from them but after what they did to us, we will not be recommending them. Losing documents on a remote deal and needing more documents signed two weeks after the deal was done and bank check was cashed is ridiculous. Then to have Tyler tell me if a $5 dust cover for strut tower will keep them from getting a negative review they will do it is unacceptable when u should be motivated to get the part because it's the right thing to do. The biggest problem is resetting engine oil life and not performing the work makes us wander how many times this dealership has done this which is why we are going to share this info on social media because nobody deserves to have this happen to them especially how expensive things are these days. More

Whole experience was great and I was in and out in 30 minutes. Derek, Cody, and Tyler made sure everything was done before I arrived as I was coming in after work all the way from Alpharetta. My Honda minutes. Derek, Cody, and Tyler made sure everything was done before I arrived as I was coming in after work all the way from Alpharetta. My Honda was giving me troubles and they couldn't resolve them, so I decided to join the Chevrolet family. Thank you for the easy process and I'll be back!!! More

I've been a Thornton Chevrolet customer since 2005 and have been happy with their Service Department over the years, with them taking care of all of my vehicle maintenance and tire needs since 2010. It's have been happy with their Service Department over the years, with them taking care of all of my vehicle maintenance and tire needs since 2010. It's always nice to see familiar faces when I come in for service, and Jarod Powell, my service advisor on my latest visit for tires and oil change, etc., has helped me a number of times over the years. More

Matt was amazing thanks a million he got my car back faster then expected. Thanks. faster then expected. Thanks. More

Mr. Ernesto Estepan was a great saleman. He was friendly and helpful. Overall, the car-buying experience was one of the best that I have had. Many thanks! and helpful. Overall, the car-buying experience was one of the best that I have had. Many thanks! More

Fantastic experience. Will go back the next time To buy another vehicle. Cody was top notch Will go back the next time To buy another vehicle. Cody was top notch More

Delfino was very helpful and made the purchase process easy. Thank you for the help. easy. Thank you for the help. More

Nice work there mate keep up the good work and I will keep checking in keep checking in More

Fred was great! Very pleasant to work with, knowledgeable and made my experience awesome! Great job Fred. Very pleasant to work with, knowledgeable and made my experience awesome! Great job Fred. More

Tyler was very knowledgeable and helpful. Great. Job. Im enjoying my silverado. Thanks for the experience. Great. Job. Im enjoying my silverado. Thanks for the experience. More