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John Thornton Buick GMC - Service Center
Carrollton, GA
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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237 Reviews of John Thornton Buick GMC - Service Center
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December 06, 2020
Would be a 5 but after tire rotation the left tire pressure stopped working. This should have been replaced at dealership cost. Disappointed with that only. Looking forward to that part being replaced pressure stopped working. This should have been replaced at dealership cost. Disappointed with that only. Looking forward to that part being replaced. Why should customer have to assume the cost. It was working when I drove it in for service. More
by clara12
Verified CustomerEmployees Worked With
Steven Packard
December 04, 2020
I dealt with Steve he was very courteous and professional. Got my car in kept updated i thoughthe very good appreciate the good customer service professional. Got my car in kept updated i thoughthe very good appreciate the good customer service More
by Ty
Employees Worked With
Steven Packard
December 03, 2020
Excellent service! Very friendly staff! Enjoyed working with Eric on my service. Very knowledgeable about how my Denali works. Fast turnaround time. Will continue to work with this team. with Eric on my service. Very knowledgeable about how my Denali works. Fast turnaround time. Will continue to work with this team. More
by matt8400
Employees Worked With
December 03, 2020
Awesome friendly service staff!! Oil changes usually Awesome friendly service staff!! Oil changes usually take over an hour. I guess this is normal? Seems like a long time when you are waiting. Awesome friendly service staff!! Oil changes usually take over an hour. I guess this is normal? Seems like a long time when you are waiting. More
by WESTGAGRADINGDEMOLITION
Employees Worked With
Steven Packard
December 02, 2020
Friendly and fast service make them a pleasure to deal with and far superior to other dealerships. I drive 50 minutes just have my service done by John Thornton Cadillac. with and far superior to other dealerships. I drive 50 minutes just have my service done by John Thornton Cadillac. More
by Mike Donegan
Employees Worked With
Shane Hammond, Steven Packard
December 02, 2020
Virtually all my service related contact with employees occurred with Tanya Byers. Tanya was extremely courteous to me. She explained everything that I ask her to explain. In no way do I mean to be crit occurred with Tanya Byers. Tanya was extremely courteous to me. She explained everything that I ask her to explain. In no way do I mean to be critical toward any other service related employee! I just had minimal contact with them. More
by DONBAKER
Employees Worked With
December 01, 2020
Locked my keys in my truck when I asked to leave them in the gas cap. Got dropped off in 20 degree weather to get my truck to find the keys were LOCKED INSIDE. Sales guy Ryan Dodson went above and beyond to the gas cap. Got dropped off in 20 degree weather to get my truck to find the keys were LOCKED INSIDE. Sales guy Ryan Dodson went above and beyond to help, even tried to get Onstar to help. but not much you can do for something as stupid as locking someone’s keys in their truck and not telling them. Will not be back. Will be going to Newnan. More
by coltonp25
Employees Worked With
December 01, 2020
Easy to schedule friendly greeting took my car right away protected the seats and did all requested work in a timely fashion. Waiting area was clean and social distancing was adequate protected the seats and did all requested work in a timely fashion. Waiting area was clean and social distancing was adequate More
by LVALENTIE
Employees Worked With
Shane Hammond
December 01, 2020
Very friendly staff get the job done when they say your car will be ready when they say they going to call they do do everything to help car will be ready when they say they going to call they do do everything to help More
by Ravin &
December 01, 2020
Brandon went out of his way to help me when I made the appointment to get my truck serviced and the lady at the service desk was very helpful and nice appointment to get my truck serviced and the lady at the service desk was very helpful and nice More
by MCOSTLEY7166
