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John Thornton Buick GMC - Service Center

Carrollton, GA

4.8
237 Reviews

237 Reviews of John Thornton Buick GMC - Service Center

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December 12, 2020

The staff was very Pleasant. Th facilities were clean facilities. Excellent service taking less time than estimated. The restroom was clean snd well stocked with supplies More

by teacher770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Dec 21, 2020 -

John Thornton Buick GMC responded

Thank you! We are happy to assist you with servicing your vehicle.

December 10, 2020

Excellent customer service. Very professional. Prompt. Everyone was very nice. Thank you for amazing service. Love my Buick! Great vehicle. My son also used y'all. We're very satisfied. More

by mmgriffin1954
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Dec 12, 2020 -

John Thornton Buick GMC responded

Thank you and your son for your business. We are thrilled that you love your Buick and were happy with our team.

December 10, 2020

We used the service department. Staff was very friendly and helpful. It was a quick in and out for our service. Will use them again. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Dec 12, 2020 -

John Thornton Buick GMC responded

We are glad that we could assist you with your service needs!

December 10, 2020

This is a great crew of people all seamlessly working together. I will definitely return and suggest this dealership to others. These folks are the best of the best! More

by B Boyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lipscomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Dawn Jackson, Steven Packard
Dec 12, 2020 -

John Thornton Buick GMC responded

Thank you! Our team appreciates you and your recommendation. We are happy we could help.

December 10, 2020

Nathan was a very good salesman. He let me take my time to look, and think about what I wanted.to buy. Clean environment. Wasn’t sure why so many workers stayed on their cell phone and didn’t communicate More

by TEATED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Beam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Teal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Cheatwood
Dec 12, 2020 -

John Thornton Buick GMC responded

Thank you for your review and feedback. We are so glad that Nathan was able to assist you with your purchase.

December 10, 2020

My visit was good I got my car serviced some things I needed to have done the wait wasn't alone the place was clean and I felt safe More

by Cvw105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2020 -

John Thornton Buick GMC responded

Thank you! We are so glad that we could provide a comfortable environment while servicing your vehicle.

December 09, 2020

I have used this dealer for 6 years. They are friendly some more than others. Seem very busy and if you walk in they usually can’t get to you and you have to make appointment. I use them because I bought More

by whitakermom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2020 -

John Thornton Buick GMC responded

Thank you for your feedback. We appreciate you purchasing and servicing your vehicle with us.

December 09, 2020

Great service work and yes great follow up! I can only say good things about the Thornton team. They answer the phone when called for service! More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sid Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Thigpen, Shannon Cheatwood, Steven Packard
Dec 12, 2020 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad that our team is able to exceed your expectations and hope we can continue to in the future.

December 08, 2020

Great people to work with. Everyone always courteous and make you feel welcome. They go above and beyond. Excellent service and sales. Know me by name and always welcome my little sidekick.l More

by BTHIG57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Dec 09, 2020 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad that both our sales and service teams are able to exceed your expectations. We are happy to help you and your sidekick anytime!

December 07, 2020

I am very pleased with the service I have received, very professional. Apportioned are taken on time and service advisor kept me updated. Thanks for taking care of my safety in my vehicle. More

by JANICEBOYERSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Teal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

John Thornton Buick GMC responded

Thank you for you review! We appreciate you letting us assist you with keeping you and your vehicle on the road.

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