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John Thornton Buick GMC - Service Center
Carrollton, GA
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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237 Reviews of John Thornton Buick GMC - Service Center
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January 02, 2021
I received excellent service at this dealership. The staff was very friendly and prompt. My car was returned on time. Overall I was satisfied with my experience. staff was very friendly and prompt. My car was returned on time. Overall I was satisfied with my experience. More
by AAUSTIN5
Verified CustomerEmployees Worked With
Steven Packard
December 24, 2020
Excellent Service. It was easy to make an appointment and the quality of work was good. It was completed in a timely manner and I was informed of every step the quality of work was good. It was completed in a timely manner and I was informed of every step More
by SPOTNNOTFARM
Employees Worked With
December 23, 2020
Terrible experience. Bought my new 2020 GMC Denali Carbon Pro Duramax truck in July. Since new it has had a vibration between 70-80mph. Took my truck in for the 7,500 complimentary first GMC service Carbon Pro Duramax truck in July. Since new it has had a vibration between 70-80mph. Took my truck in for the 7,500 complimentary first GMC service and they said even though they would rotate the tires, they would not rebalance them because it’s not covered under the service or GMC factory warranty. I will never do any business with this dealership again. I bought a $70k truck and they won’t balance the tires without charging me. Ridiculous More
by ktmsmr12
Employees Worked With
December 22, 2020
These guys are great! I mean from the moment you are greeted until the moment you leave...everything was explained thoroughly and I was kept informed about all that was going on with my van. greeted until the moment you leave...everything was explained thoroughly and I was kept informed about all that was going on with my van. More
by B Boyd
Employees Worked With
Other Employees :
Shannon Cheatwood, Shane Hammond, Steven Packard
December 22, 2020
Always excellent service and friendly personal service from all. Merry Christmas! Would recommend to other people. If I need a new car I will certainly come back to your dealership. from all. Merry Christmas! Would recommend to other people. If I need a new car I will certainly come back to your dealership. More
by Rhanhomes
Employees Worked With
Other Employees :
None known, Shane Hammond, Steven Packard
December 22, 2020
Everyone there wass awesome they went above and beyond to service my needs could not have asked for any better service. Went above my expectation of quality work. Never disappointed service my needs could not have asked for any better service. Went above my expectation of quality work. Never disappointed More
by Glenda
December 17, 2020
Purchasing was easy; no hassle and haggling over prices because a good offer was made up front. The service department is top notch and offers quick and reliable service. They are always kind and considera because a good offer was made up front. The service department is top notch and offers quick and reliable service. They are always kind and considerate at every maintenance visit. I will shop with them for my next car down the line someday. More
by eeast
Employees Worked With
December 15, 2020
Fast service and very friendly people. It was my first time getting my truck serviced there and Steven was very helpful with getting me set up and my truck serviced time getting my truck serviced there and Steven was very helpful with getting me set up and my truck serviced More
by Connor
Employees Worked With
Steven Packard
December 12, 2020
Went for the first service on my 2020 truck. Drove away and the truck starts smoking like crazy and acting like it is going to blow up. Drove back to the dealership to have it checked out. They checked , c and the truck starts smoking like crazy and acting like it is going to blow up. Drove back to the dealership to have it checked out. They checked , changed the oil again and said the truck had been over filled with oil and it should be fine now. Not a great first service experience. More
by JENNIFER.BARNES
