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John Thornton Buick GMC - Service Center

Carrollton, GA

4.8
237 Reviews

237 Reviews of John Thornton Buick GMC - Service Center

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January 09, 2021

Has a Great service department. Trust in their recommendations on my vehicle. Always finish in a timely manner. Always friendly. No complaints from this girl. More

by stephanddaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Packard
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback! We are so glad that we can continue to assist you with your service needs.

January 09, 2021

I really appreciate the knowledge and the kindness of the people that work there. They always go above and beyond to service my car and help me. More

by CadiGirl33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Fordem, Stanley Rowe, Steven Packard
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to assist.

January 08, 2021

Work was completed easy fashion Safety was a concern Work was completed easy fashion Safety was a concern regarding virus no protection provided Getting the parts needed took some time Recall serv More

by Sonny boy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback!

January 08, 2021

Polite and attentive service dept. can do attitude with fast professional service to my vehicle.. thank you and good job. I will continue to carry my vehicles here. More

by D C Purvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad that we could exceed your expectations and look forward to assisting you in the future.

January 06, 2021

Awesome Service! They are fast and friendly hometown people! It’s good to know I don’t have to go far to get great Customer Service!! More

by jeannac123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond, Steven Packard
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are always happy to assist.

January 06, 2021

Eric is always so great to work with. He always makes sure we are taken care of and happy with our service! He makes doing business at Thornton a pleasure. More

by Kristi A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad that Eric can assist you with your service needs.

January 05, 2021

The service staff and Steven Packard, my service coordinator were very friendly and attentive to make sure I had a great experience and were very courteous. I had a great experience More

by SALFISH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Fordham, Steven Packard
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad our service team was able to exceed your expectations during your visit.

January 05, 2021

Took our Buick Envision in for a regular maintenance service......oil change, tire rotation, multi-point inspection. I was in and out in 30 minutes. All personnel I encountered were friendly and helpf More

by swilsonatl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Packard
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback!

January 05, 2021

Employees were all pleasant and friendly. Work was done thoroughly and in a timely manner. It was a completely satisfactory visit and I would strongly recommend this dealer to others. More

by nbarnes01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you for your recommendation! We are so glad that we could exceed your expectations while your vehicle maintenance was being completed.

January 03, 2021

Dropped off SUV and got SUV back with same issue after stating it was fixed. I had to drive another 40 miles to bring back due to not being fixed. The issue should have been caught before giving it back t More

by Jaquelcook71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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