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John Thornton Buick GMC - Service Center

Carrollton, GA

4.8
237 Reviews

237 Reviews of John Thornton Buick GMC - Service Center

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January 16, 2021

Excellent service, lounge area kinda dreary. Great folks. They finished my vehicle service, oil change and tire rotation in an hour. Service representatives were very professional. More

by CHRIS183T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond, Steven Packard
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are happy to help.

January 15, 2021

Always greeted warmly for my service visits. Comfortable waiting area, and friendly service staff. Appreciate them explaining what my car needs, and why. Great folks! More

by SNIX1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Packard
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is always happy to help.

January 15, 2021

Could not ask for better service. Special thank you to Eric Rivera and John Smith for being so helpful and professional. I was not expecting it have that much wrong with my car when I left it as to need t More

by Sherry Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Smith
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad that Eric and John could assist you with getting the work done on your vehicle and keeping you on the road.

January 15, 2021

Well worth the drive! Thanks again Tanya! You guys are really njce. Do wish that in this time of covid that you had a larger customer waiting room. Maybe with at least one window and a tv more strategic More

by KATMA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are glad Tonya could assist.

January 14, 2021

I love this dealership and the friendly people who work there . Eric was especially nice to me in handling an extended warranty that I had forgotten about and found my card on it Very thankful . More

by carolbrock65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad Eric was able to assist you with maintaining your vehicle.

January 14, 2021

This dealership by far gave me the better deal than my local Chevy GMC dealer. Worth the drive. Great people Great deals. THANKS AGAIN KEN. More

by razincain003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken, Shane Hammond, Steven Packard
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We appreciate you making the drive to us and are glad that Ken could assist you with your purchase.

January 13, 2021

The dealership is very professional and always very clean. The maintenance performed on both of my GM vehicle's is excellent. Will continue to be a customer in the future 👍 More

by Mark West
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are happy to help and look forward to assisting you in the future.

January 13, 2021

Thank you for the quick service on getting my 2020 GMC Acadia into service a broken tail light and front light being out on my new car! Got very good service while I was there waiting! Thank you very mu More

by Judith Stephenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to help.

January 13, 2021

Steve is very professional in all the conversations I’ve had with him about my vehicle. The service have been superb on all my visits More

by Brucekerby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Jan 19, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad that our service team can exceed your expectations during your visits.

January 09, 2021

I thought the service was very good. I was informed, given a ride both ways, and I was kept updated as to the progress. Happy More

by CLH2ND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback!

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