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John Thornton Buick GMC - Service Center
Carrollton, GA
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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237 Reviews of John Thornton Buick GMC - Service Center
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August 26, 2020
The Carrollton dealership is a customer friendly business. While waiting, I learned something that the Carrollton dealership has that no other CADILLAC/ GMC Dealership has, from another customer. A business. While waiting, I learned something that the Carrollton dealership has that no other CADILLAC/ GMC Dealership has, from another customer. Answer: This customer had to drive an hour to have her GMC Dually Sienna Truck serviced in Carrollton. The Carrollton dealership has a tall and wide enough service entrance which is large enough for a big dually truck! More
by Lighthouse
Verified Customer
August 23, 2020
I Came from another dealership due to lack of customer service. JT never has had my business and they treated me like family. They defiantly will get my business from now on. service. JT never has had my business and they treated me like family. They defiantly will get my business from now on. More
by terpjdw
Employees Worked With
Shane Hammond
August 14, 2020
Walked in and asked if they could service my truck. Service representative was professional and helpful. He got my truck taken care of in a reasonable time. Great service! Service representative was professional and helpful. He got my truck taken care of in a reasonable time. Great service! More
by TIMFHALL18
Employees Worked With
Shane Hammond
February 21, 2018
Always Great! Everytime I visit Walker Cadillac they are very friendly and listen to my concerns. They have done all the work on my vehicle so far and will continue Everytime I visit Walker Cadillac they are very friendly and listen to my concerns. They have done all the work on my vehicle so far and will continue to work on it. More
by Matthew L.
Employees Worked With
Steven, Matthew, Mrs. Bobby
March 06, 2017
Poor Service I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was bac I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was back. I took my car back to Walker Cadillac Buick GMC and was told by the service department that it was another issue. The customer service was very rude and nasty. Before they started work on the car I asked them to complete a full inspection and to let me know all that was wrong. Now that the car is still leaking antifreeze, and they have ripped me off, they don't want to take responsibility for not doing the job right. Basically I just paid them to do nothing. I wouldn't recommend their service to anyone. More
by Unsatisfied Customer
Employees Worked With
Matthew
