John Thornton Buick GMC - Service Center

Excellent customer service! Friendly service personnel Excellent customer service! Friendly service personnel and the hours work very well with whatever schedule I have. Fixed my car in one day and I wa Excellent customer service! Friendly service personnel and the hours work very well with whatever schedule I have. Fixed my car in one day and I was back on the road More

It’s such a pleasure working with Eric in service. He is pleasant and very knowledgeable!! Explained everything that was replaced in a professional manner. pleasant and very knowledgeable!! Explained everything that was replaced in a professional manner. More

I used this dealership when it was Walker’s didn’t see any need to change. It still has some of the same people there that were with Walker’s. I will continue to use this dealership as long as the level o any need to change. It still has some of the same people there that were with Walker’s. I will continue to use this dealership as long as the level of service stays the same. More

The Manager knew exactly what the issue was and it was The Manager knew exactly what the issue was and it was fixed ASAP. Everyone in the service dept was outstanding. I had a loaner car waiting when I ar The Manager knew exactly what the issue was and it was fixed ASAP. Everyone in the service dept was outstanding. I had a loaner car waiting when I arrived so I didn’t have to stay or wait on someone to pick me up. Awesome job!! More

Very pleased with the politeness and efficiency of the service department. The service and sales department were both easy to work with and I would recommended to others service department. The service and sales department were both easy to work with and I would recommended to others More

Excellent service and really sweet employees that listen to your concerns. I came in for my 30,000 service but was concerned about my brakes. They additionally took a look to give me peace of mind even if i to your concerns. I came in for my 30,000 service but was concerned about my brakes. They additionally took a look to give me peace of mind even if it wasn’t originally planned. More

I took my car in because my washer did not work on the driver side the service guy named Steven said I had put vinegar in it I said no I have not he said they would order parts I took it back and they did driver side the service guy named Steven said I had put vinegar in it I said no I have not he said they would order parts I took it back and they didn’t fix it they brought up vinegar again and it really teed me off said would order more parts coming home the driver side works but passenger side did not More

I’m very impressed with John Thornton in Carrollton. I was in and out for my scheduled appointment quickly. The lounge was very comfortable and the wifi was nice to work while waiting on service. was in and out for my scheduled appointment quickly. The lounge was very comfortable and the wifi was nice to work while waiting on service. More

Had regular maintenance performed and a recall. Received truck back on time as instructed. Never have any issues at his dealership. Will always service my vehicle at this location. truck back on time as instructed. Never have any issues at his dealership. Will always service my vehicle at this location. More

Always great work and customer service. Always very pleased. I’ve never had any issues with anyone there and will continue to be a customer unless any of that changes. Not pushy on selling things and a pleased. I’ve never had any issues with anyone there and will continue to be a customer unless any of that changes. Not pushy on selling things and accept no for an answer. This is most important to me when choosing a automotive service center. More