John Thornton Buick GMC - Service Center

I am the daughter of an 85 year old customer. I brought her vehicle in to be serviced since she is at high risk for COVID. While the service I received was good, I couldn’t have been more disappointed in t her vehicle in to be serviced since she is at high risk for COVID. While the service I received was good, I couldn’t have been more disappointed in the lack of concern for customers during a pandemic. Sadly, I, my husband, and my sister were the only ones wearing a mask. Not a single employee or customer in the very small waiting room were wearing masks. No sign asking customers to wear a mask. I saw one sign saying the waiting room had been disinfected, but what good is that with employees and customers moving through the room eating and touching everything. Of course, prominently displayed was a disclaimer that the dealership could not be held liable if someone catches COVID. I am still shocked at the lack of concern for customers’ safety. More

I arrived on time, and Steven took my car right in for service. He mentioned that my CT 6 had a recall on the parking brake. They took care of that while I was there. Everything was done in a timely ma service. He mentioned that my CT 6 had a recall on the parking brake. They took care of that while I was there. Everything was done in a timely manner. More

It is aLways a pleasure to come to this dealership for my service work. They are Always professional and courteous. I’m sorry that at this time I don’t remember their names.. service work. They are Always professional and courteous. I’m sorry that at this time I don’t remember their names.. More

I appreciate that Thornton’s found the serious problem with my’09 Lucern, located the necessary part and completed the repair all on the same day! with my’09 Lucern, located the necessary part and completed the repair all on the same day! More

They are so professional and courteous.Tanya, was so They are so professional and courteous. Tanya, was so good about getting down to the problem and solving it with my TVs. Everything was fixed throug They are so professional and courteous. Tanya, was so good about getting down to the problem and solving it with my TVs. Everything was fixed through my warranty program. Thank goodness we got it for our 2016 Denali XL. 😊 More

They are always welcoming and willing to help no matter the situation. I received a rental while they checked my car with no problem. Amazing the situation. I received a rental while they checked my car with no problem. Amazing More

Service was good and employees were friendly but I was disappointed to see that masks were not required or even suggested for customers or employees. Even though I chose to wear a mask I felt very uncomfo disappointed to see that masks were not required or even suggested for customers or employees. Even though I chose to wear a mask I felt very uncomfortable in the small waiting room with unmasked customers. More

This dealership has the friendliest, knowledgeable and efficient dealerships we’ve ever been to. They greet you like they’ve always known you😊. Being new to Carrollton, that was very nice but unexpected efficient dealerships we’ve ever been to. They greet you like they’ve always known you😊. Being new to Carrollton, that was very nice but unexpected More

They were able to get me in the same day for an oil change. They were very professional and I’ll definitely be going back. change. They were very professional and I’ll definitely be going back. More

Everything was great when I went to the dealership. I never had to wait for anything. I pulled up, showed them a video of what was wrong and they said we will get it taken care of, a short time later I g never had to wait for anything. I pulled up, showed them a video of what was wrong and they said we will get it taken care of, a short time later I got the text saying that they were done. Everyone has been so nice at this dealership. More